Malina Casino – generel debat (side 40)

Her er svaret jeg modtog via e-mail. Jeg forventede intet mindre.

Hey there,

It's been some time, so I checked your complaint and found a fresh update from the casino saying:

"Dear all,

We are glad to inform that all payments have been processed today.

Kindest Regards,

Malina Casino"

I just wanted to express my hope that this is true, and I am glad to see the mayhem coming to an end. How are you anyway?

Hello, I hope you won't mind me stepping in. As far as I can guess, this casino is not in a position to pay out faster; we can speculate about the reason, but this effect still remains 🙁

I just spotted the other complaint, which appears to finish with the money paid out. Though it was a hell of a ride, and honestly, quite a long ride. Hope it won't be that bad too in your case!

Hvis dette casino ikke er i stand til at udbetale hurtigere, bør det overveje, om det annoncerer, at det vil behandle anmodninger inden for 1 til 3 hverdage.

Det er simpelthen at snyde og snyde kunderne.

Mine anmodninger blev indsendt den 15. og 16. juni. Det var for 12 dage siden, og jeg har ikke hørt andet fra casinoet end varm luft. Mine sidste udbetalinger tog to uger.

For quite some time I've been thinking the same. I, for example, have a quite good, logical, yet not super user-friendly, explanation. What you see in terms is not advertising and is only applicable under the best circumstances; the overall delay, staff shortage, or anything else is covered by the exception, also usually mentioned somewhere in the rules...

Don't hate me for that. It's that time frames in the rules are not just a stab at whole numbers. Casinos legally cover any sort of "unpredictable events"—delays included.

Furthermore, if you are experiencing a delay and have no idea when you will return to normal, how would you adjust the specific time frame mentioned in the rules? Common standard: it is already covered in the rules in the form of a general statement.

This is how it usually works, and I'm not saying that it is a favorable user experience. It is not.

Another reason many people feel compelled to review casinos is to highlight actual experiences rather than theoretical rules, I guess.

De skriver, at de normalt behandler ansøgninger inden for 1 til 3 hverdage. Som kunde stoler man på det.

Og de kan simpelthen ikke opretholde denne service.

Indbetalinger krediteres med det samme, men udbetalinger skal verificeres manuelt? Jeg kan forestille mig mange muligheder, men det er bestemt ikke tilfældet. Sådanne transaktioner håndteres af regnskabssystemer, ikke manuelt.

Jeg ved ikke, hvad et casino håber at opnå ved at behandle kunder på denne måde. At de vil spille der igen, selvom de har måttet vente i en evighed på deres penge? Bestemt ikke.

Jeg spiller der, hvor jeg som kunde får den bedste service, og jeg vil helt sikkert ikke spille på dette casino igen.

As I said, I understand your feelings; I'm just saying this part of the rules is just what it might look like under ideal circumstances. This casino perfectly shows that 🙁.

I think this situation is also inconvenient for the casino workers; it's a result of other factors, which are none of the players' business.

No wonder you plan to leave once you get paid. Makes perfect sense to me. Not just on your behalf, I do hope this mess ends soon.

Hurtig opdatering: Jeg kontaktede chatten igen i går. Jeg fik de samme gamle svar. Intet har ændret sig i status, og pengene er heller ikke blevet overført. Det er en absolut skændsel, hvad de gør.

Der er nu også indgivet en klage.

I wish I could feel shocked or say that this has never happened before. Sadly, I saw many players in similar situations. At least I can add that the number of complaints has decreased over time. Yet when someone complains, the matter is more or less the same. 🙁

Det var lige nu. Tilsyneladende bliver udbetalingen nu gennemgået yderligere. Kontoen behøver stadig ikke at blive verificeret. Jeg må virkelig beherske mig selv, så jeg ikke lyder stødende.

Jeg vil aldrig bruge en eneste øre på dette casino igen.

Det samme skete for mig. Indtil denne måned havde jeg haft travlt med at hæve penge siden midten af ​​april. Det tager sindssygt lang tid. Jeg har nu lukket kontoen.

I honestly don't know what to say. I personally do not understand why the manual withdrawal check is needed when the KYC does not obviously matter too much... It's a total mess. €1,000 without KYC but with "awesome" delay... Well, if you check this thread or perhaps the other ones listed under the casino discussion panel, I bet you could find the first players complaining about similar delays almost 5 months ago.

It has been mess for quite some time. 🙁

Tre udbetalinger på €500 hver blev også behandlet uden verifikation. Det tog to uger, men det virkede.

Jeg forstår ikke, hvad det her cirkus handler om, og med al respekt, så kan ingen fortælle mig, at to transferer tager næsten tre uger.

Det er dér, min forståelse helt sikkert stopper.

That's what I was talking about. Precisely. And in my opinion, there is literally nothing very much objective the casino could use as "decent explanation."

Det er en absolut skændsel, hvad de laver, og ingen kan fortælle mig, at det tager næsten 3 uger!!!!! at behandle 2 ansøgninger. Det burde have været 3. Med den tredje blev jeg narret til at annullere den, og de 500 euro var væk hurtigere, end jeg gerne ville. Jeg ved ikke, om de kan indstille profilen, så man ikke vinder noget længere, men det var mærkbart. Jeg spiller kun de samme 2 spil, og indtil da havde de altid udbetalt gode gevinster. Pludselig ingenting. Enhver, der har dårlig samvittighed over det, er en slyngel.

Så snart pengene er overført i denne levetid, sletter jeg kontoen.

You are correct to the point and I would do the same. I wish I could help somehow, but the sad truth is that we all know they don't care much, and you sadly live the experience now.

Jeg har lige sendt en ny e-mail til support. Vi må se, om det hjælper.

Det er lidt trist, at man praktisk talt skal tigge om det, man har vundet.

Yeah, it is. I just wonder how realistic it is to expect a response. I mean, look at what you and the others have been through. But you are right, sometimes it's good to try something at least.

Jeg modtog denne e-mail som svar. Jeg kan ikke sige, om det er et standardsvar. Jeg er bare begyndt at tvivle på, om jeg stadig får pengene.

Mirakler sker, pengene var der i eftermiddags.