Malina Casino – generel debat (side 48)

Intet, 10 dage senere, og vi er stadig i samme situation, hvor udbetalingen stadig afventer behandling. Mange tak for din opmærksomhed.

Understand.

No problem at all; I hope we'll be able to help.

Jeg ville stille dig et spørgsmål. Jeg har næsten 12.000 i præmiepenge. Tror du, der er nogen måde at nå til enighed med dem, hvor de betaler mig 10.000 på én gang, og jeg eftergiver resten? Jeg kan se, at det vil tage mig 6 ​​måneder at indkassere det hele.

Hej, mine penge er endelig ankommet. Jeg anmodede den 6., og de ankom i dag, den 16. TAK GUDSKE 💪🏻

Hey there! The agreement option won't be necessary after all. I'm so glad for you.

You have been very patient, and it is delightful to see it pay off in the end! What do you plan to do now, by the way? Spend a portion of the money on something cool? 🙂

Nå, jeg venter på, at alt ankommer. Jeg har stadig en del præmier tilbage, og jeg håber, de får det lidt mere fremskyndet.

Oh, so it was just a portion of the money. I see now. I apologize for that confusion, but I believed you had it all.

Well, hang in there, and make sure to keep us informed about the progress you've made.

If anything seems odder, we will discuss it further based on the events.

For now, let's hope this is a positive beginning of the end.

Jeg har hævet 500, det har taget mig 10 dage, og jeg har stadig 10.000 tilbage at hæve, så jeg vil anslå, hvor lang tid det vil tage at få det hele. Mange tak for din opmærksomhed. Jeg holder dig opdateret.

Oh! I see that now. I always thought the weekly and monthly limits existed to help players navigate larger withdrawals and their schedules, but from the perspective of these casinos, I find it not very appropriate. I mean, I saw that in the past.

If you don't mind me asking, what withdrawal limits would in theory (based on the terms) apply to you at the moment you submitted the withdrawal request? That should be taken into consideration.

I know when a casino faces enormous delays, the terms just practically do not count, but the management should really find a fair solution.

Nå, maksimal udbetaling på 500 euro og oveni i 3 hverdage

Oh, I see. The thing is that the casino's withdrawal limits were not the same, per the review. The casino should be able to pay out 500 euros daily and 7000 euros monthly. This sort of discrepancy, in my opinion, explains why the user feedback is "terrible." 🙁 Thank you very much for the clarification!

Tomorrow I'm attending a regular meeting with my colleagues from the Complaint Team; I plan to present this situation and seek their advice. Let me get back to you tomorrow afternoon, please.

I would like to see what can be done first.

How was everyone? I just want to share my experience on playing , i really have fun and the comment really helpsss.. 🙂

Perfekt, jeg venter på at se, om der er en måde at hæve flere penge på kortere tid, fordi jeg føler, at jeg aldrig bliver færdig med at samle min præmie.

Hey. That is great.

Don't hesitate to share more at any time.

Do you play at this particular casino?

Hello, I hope you don't mind if I also consider this post a reply to the email you sent us earlier.

First of all, I'd like to ask you to submit the complaint right here 👈👈 The Complaint Team woudl liekt to investigate the payout limits and the overall experience.

Add the description of your withdrawal history and the timeline. For example, when did you submit the first request, how long did it take, what came next, which limit did the casino apply to you, how many withdrawal requests are you allowed to submit and how often?

When talking with anyone from the casino regarding those payouts, please capture screenshots and provide them to the complaint too. Simply put, describe the whole withdrawal process as best you can and upload every related document, such as screenshots. Later on, you'll be asked to resend the email you've got thus far from the casino regarding the delays.

The goal is to clearly show the time taken to withdraw a portion of the money, the remaining balance, and the estimated deadline for completing the withdrawal. My colleagues will then use this description to mediate with the casino.

Don't worry, it is not as complicated as it might sound now. Besides, I'll be round to catch up with you.

Okay, se, min første udbetaling var den 6., og den var ventende indtil den 16., hvor de accepterede den, fjernede den fra ventende, og jeg modtog pengene. I al den tid sendte jeg 7 eller 8 e-mails, og de svarede alle det samme. Først sagde de, at det ville tage 3 hverdage, så var der en endnu længere forsinkelse end forventet på grund af stor efterspørgsel. De blev ved med at kopiere og indsætte mig, når jeg svarede på de samme e-mails. Nu har jeg ventet på en udbetaling siden den 16., og den 22. er den stadig ventende. Lad os sige, at for at hæve min samlede gevinst, som lige nu er 21.500 euro, skal jeg bruge 14 måneder, ifølge beregninger. Jeg sender dig et skærmbillede af svarene og andre oplysninger fra WhatsApp-chatten med dem og fra e-mailsene.

Der har du nogle af mailene

Jeg har også sendt dig alt forklaret med dato og alt, men den fortæller mig, at de skal gennemgå siden, hvis der er noget galt, og inden for 24/48 timer, hvis alt er i orden, vil de offentliggøre det.

Jeg glemte første gang, jeg foretog 3 udbetalinger, hvilket er det maksimale, de tillod mig uden at gå over 500 euro. Det betyder, at jeg foretog 2 ud af 100 euro og en ud af 300 euro, og de besluttede kun at acceptere de 200, og de andre 300, som de havde lagt til min saldo, fordi de ville, hvilket er grunden til, at jeg kun modtog 200 euro på min bankkonto.

Please focus, because this is important: you need to submit the complaint, as I told you earlier. (Without that, my colleagues can't investigate.) 🙏

That requires using this link: https://es.casino.guru/quejas/enviar 👈👈👈

After that, kindly provide all the information you just posted here on the forum.

Forum is not a complaint feature. Can you lodge the complaint, please?