Malina Casino – generel debat (side 49)

Ja, selvfølgelig sender jeg den derhen, hvor du bad mig om det. Hilsen og tak.

Thank you very much. I greatly appreciate your efforts in this, because it is one thing to talk about limits and delays here on the forum, but it has a completely different effect to ask the casino for details regarding the limits and exact dates through the complaint.

With luck, there is a chance to reduce the wait time. I hope. 🙂

Mange tak, det håber jeg. Jeg har allerede sendt alle oplysningerne til den hjemmeside, du fortalte mig om.

I am pleased that I could share this information with my colleagues, thanks to your assistance. I reviewed the complaint, and since the initial few responses are mostly automatic, I plan to share that specific information with our first response team.

I really appreciate your help and patience with this.

Tak. Uden tålmodighed hos den bookmaker ville jeg blive skør. Den sidste udbetaling, jeg foretog, tog 10 dage fra det tidspunkt, jeg anmodede om den, og den, jeg venter på nu, har allerede taget 9 dage at få pengene, så forestil dig...

This whole situation is truly challenging; feel free to share your feelings in the complaint and update anything you feel is necessary. I just sent a note to my colleagues. You see, we discussed such situations during a mutual call; now with your complaint submitted, I needed them to understand the context. We primarily focus on delayed payments with 14-day time frames, but we believe that structured delays, even though they might fall outside of our scope, are becoming quite "popular." Not a good sign, if you ask me.

10 dage senere har jeg stadig ikke modtaget nogen penge. Den sidste hævning tog præcis 10 dage. Det er nu på dag 10, og der er ikke kommet noget. Det er pinligt. Jeg har en fin præmie, og ifølge mine beregninger vil det tage mig 14 måneder at indkassere den fulde med denne hastighed.

Er der en måde, hvorpå vi kan tale direkte via e-mail eller telefon? Jeg har et par spørgsmål til dig?

Hello, the thing is to keep the forum completely transparent, so if you don't mind ask me here or if it is related to the complaint or casino actions, feel free to seek support from a mediator.

Whatever you prefer. 🙏

Please post that information in the complaint thread. It is really important. Make sure to describe the payout frequency, please. The case won't get far without that information.

Post it all here 👈👈

Thank you.

Jeg er bitter over forsinkelsen, og jeg ved ikke, hvad jeg skal gøre. Jeg ville spørge dig, om der er en måde at tilgive ham for noget og få det hele betalt på én gang. Hvis vi kan blive enige med dem om det, så lad os gå.

I get it, believe me that I do.

Hold on please and make sure your complaint is fully updated 🙏. Based on my experience with similar complaints against this casino, I assume the goal is to avoid paying the whole amount immediately.

However, there are limits that should be respected.

Please share your concern in the complaint thread multiple times. The goal is to show how such payment practices exhaust players. That is something I cannot stress enough without your assistance.

Hvis de overholder de 3 dage, så snak med dem, for de tager lang tid, men under alle omstændigheder overholder de ikke noget. Jeg ved ikke, hvad jeg ellers skal gøre.

Hello it’s me again 🙁 there are 3 pending withdrawl that i didnt get since the 25th im gonna Open a Complaint

woah that's insane. mine got the withdrawal w/ in 2hrs

Please send this to your mediator. I'm not handling your complaint. 🙏 I'm "just" talking to you on the public forum.

Hello, I'm really sorry to hear that. Please make sure to describe the payout frequency accurately, because my colleagues are also concerned about those delays.

Thank you so much for your efforts and patience.

What did u use for ur withdrawal Bank?

Banken er ligeglad, så længe de ikke fjerner hævningen fra afventende status, hvilket er problemet. Når de først har fjernet den fra afventende status, ankommer den til banken på ingen tid, men da vi er afhængige af, at de fjerner den fra afventende status, er det derfor, det tager så lang tid.

I put the screenshots in the complaint