Malina Casino – generel debat (side 54)

Ja, det er bevidst forsinket, og på et tidspunkt gambler de med pengene, og så er de væk. Det er forfærdeligt.

I'm sure many others would agree.

Dette casino respekterer ikke politikker for ansvarligt spil. Jeg har sendt adskillige e-mails med anmodninger om selvudelukkelse uden at modtage svar. Jeg talte endda i telefon med en medarbejder, der lovede at behandle selvudelukkelsen, men der er gået flere dage, og det er stadig ikke sket.

Jeg ville holde mig væk fra dette

Jeg har ventet på mine FUT-mønter i to måneder, og der er intet. Hvis du talte med dem i telefonen, er det et mirakel. Kan du venligst dele nummeret?

Jeg har fået halvdelen af ​​pengene udbetalt til tiden, og nu er de forsinkede igen, måske på grund af ferien. Men for nu er jeg tilfreds.

De ringede til mig for at tilbyde mig VIP-tilbud.

Hi, if you are unable to self-exclude even after speaking to them on the phone, I don't know what else you need to do. They didn't reply to any of your emails? That's quite sad because casinos should take these things seriously as they are very important.

From what I've noticed, you already have a complaint open, so we'll try to assist you in this process.

I hope it's successful.

Although I understand that you would like to resolve this situation, since you have had a complaint filed for two months now, I would probably leave it to be resolved further. 

I don't think a phone call will magically resolve anything sooner. Since we are communicating with the casino and you in one thread, I hate to say it, but it seems that we will have to wait for a resolution.

Thank you very much, they have not reply to any of my email. Just send me promotion email!

This is exactly what should not happen when a player wants to self-exclude. I understand that players often confuse this with closing an account, when the casino tries to keep the player in some way, but I think self-exclusion is more serious.

I hope everything will be resolved. 🙂

I hope so, I keep sending them daly emails requesting the self-exclusion but not answer al all. I am waiting for an answer on my ticket open with you, so you can help me with the request.

Thank you!

Hej, jeg vil også gerne klage. Min situation er lidt anderledes.

Jeg kom på 5. pladsen i en betsoft-turnering og vandt 1000 euro.

Turneringen varede 14 dage, fra 22. december 2025 til 4. januar 2026.

Ifølge Betsofts regler skal pengene krediteres den næste dag.

Jeg ventede i 72 timer. Live chatten fortalte mig endda, at jeg kunne kontakte dem igen den 7. januar 2026 kl. 00:01, og at de ville hjælpe mig. Nu har jeg ventet på e-mailen i et par dage. Jeg skriver til live chatten hver dag. Jeg har altid været meget tilfreds med casinoet. Hjælp venligst!

Har du fået alt nu?

We'll see where we end up and whether it will be possible to help. I hope so. 🙂

Hi, so based on what you're describing, you've been waiting for your money for a week and nothing has happened yet, and no one is communicating with you anymore, right? Probably not the best advertisement for the casino, but I believe it will be resolved.

What should be in the email or what should it contain? 

Okay, se, jeg endte på 5. pladsen i denne turnering og vandt 1000 euro. Det er endda en velkendt turnering, og pengene er ikke engang på min spillekonto endnu, så jeg kan ikke engang hæve dem.

Jeg kontaktede også Betsoft support, men de henviste mig til deres platform og tilbød ingen direkte kontakt.

E-mailen har angiveligt været på vej i 3 dage, og to ledere er angiveligt involveret.

Jeg håber på det bedste.

Jeg vil have mine penge 💰

Så mine penge er nu på min spillerkonto, lad os se om alt fungerer med udbetalingen 🙂

Great, so things are moving forward. Now that you have the money from the tournament in your player account, let me know if the payout was okay.

I know that players at this casino sometimes wait longer than they would like for their money, so I'm curious to see how it goes for you.😉

Er det normalt at skulle udbetale beløbet én gang? Skyldes det sandsynligvis hvidvaskningsreglerne?

Yes, exactly as you say. Didn't they mention somewhere in the tournament terms that it would be necessary?