Mr Bet Casino – generel debat (side 7)

CEG har besluttet, at MR BET refunderer mit sidste indskud.

Men den dag, min konto blev lukket, købte jeg 19 Neosurf-kuponer for at fylde min konto op med et beløb på 2587 CAD.

CEG bad mig om bevis for mit sidste indskud. Jeg svarede, at jeg havde indbetalt 2587 CAD i 19 pålydende værdier, at jeg ikke havde foretaget én indbetaling, men flere indskud for dette beløb.

Og det dårlige casino beslutter at tilbagebetale mig kun et af mine sidste indskud på $131 og de 19 andre? Du kan se, hvor uærligt det er af dem.

Jeg nægtede, og jeg forsynede dem med de 19 indbetalings-id'er med understøttende e-mails og siden da intet svar.

So it's certainly not enjoyable. I think the other deposits should not be forgotten and I think you did the right thing by providing the evidence and the emails. On the other hand, it is sad that you have not yet received any reply, which is not exactly comforting. However, if something changes, could you let us know ? I think your experience could be useful for other players as well. 

God morgen,

Jeg har lige ventet i to uger på at få adgang til min casinokonto for at hæve mine penge.

Tilbagebetalingen af MR net er endnu ikke foretaget, fordi siden siger, at den har låst min konto op for at tage mine penge, men kun at når jeg indtaster min adgangskode, er det umuligt at få adgang til det, og når jeg anmoder om en adgangskode til en nulstilling, gør jeg det ikke modtage det.

Jeg er træt af at vente, og jeg har brug for disse penge til mit barns operation.

Venligst få deres opmærksomhed

Hej,

Kasinosiden er utilgængelig, og jeg kan ikke spille eller hæve mine penge!

Hvordan kan jeg få adgang?

Join directly clicking in the banner from one of the emails you did received from them , it should work

Hi, I see you've already filed a request for a complaint. I think that's the best you could do since you can't access your account. I assume that support probably didn't tell you what the problem might be, that you can't access your account even though they told you that it is unlocked. 

Anyway, I'm sorry for what's happening to you at the moment. I hope everything can be resolved as soon as possible. Good luck to you and your child. 

Hi did you finally manage to solve it according to the instructions of the player who wrote you back ? Can you open the page or still not ? I tried it and it went without problems. Let me know then please. 

Tak, jeg venter stadig. Kan du ikke stille spørgsmålstegn ved Mr bets service?

Hej,

Ja, det blev løst med tftcostas instruktioner.

So far no new information why your situation with blocked account occurred ? Is the casino still investigating ? 

As to whether we contact the casino, I think that if it is not resolved it will happen, but it is the responsibility of our complaints team. I strongly believe that it will be sorted out as soon as possible and it will turn out well. But we will have to be patient for a while longer it seems. 🙁

Well, I'm glad it worked out. So you don't have a problem with withdrawing or playing in the casino anymore ? I'm asking because at first you couldn't get in but I saw you mentioned these other issues. Let me know if everything is okay. 

Jeg lavede en anmodning om tilbagetrækning i dag, som jeg stadig venter på at blive gennemført. Jeg venter på handling fra kasinoet.

Udbetalinger på dette casino tager lidt tid, det kan tage flere dage.

Okay, so I'm curious how your withdrawal will turn out. Could you write if you have problems or vice versa you managed to withdraw without problems ? I'll be waiting.

Hi how long did it take you to withdraw at this casino if I may ask ? I think it could certainly be useful for other players and calm them down if they are going through something similar. 🙂

Stadig ingen nyheder, og kasinoet undersøger stadig, hvorfor jeg ikke kan forbinde det. Det er absurd. Det er dem, der giver adgang til kontoen, og da det er for en refusion, ved de ikke, hvad de skal gøre

Hi Jaro. Two days If I'm not wrong. It's not that bad , but it's also not the best. The only problem is that they don't lock the withdraw money so some people may end up losing it

Hmm, I can see that this case is going to drag on longer than I thought it would. The complaint is also at the settlement stage, so as I said, patience will be needed, although the question is for how long. 😥

Of course I understand. But I would say that if it's 2 days, that's pretty good. Obviously, if the casino doesn't lock the money, it's up to each player to resist or keep playing. 

Anyway, do you still play at this casino? 

I do sometimes. It's a good casino. The only thing that I didn't like is that I tried to start my verification before any transactions but for some reason they didn't let me do it !