MyEmpire Casino – generel debat (side 9)

Hi, I don't know where you could report this specifically.

I wonder if there's any way you could get in there and delete the number or send them an email asking them to stop doing this. Can't you block the number they're sending it from? 

"Mit Imperium" Kasino;

Vildledende bonusspil, dårlig support og sikkerhedsproblemer

Jeg vandt en bonus på €20 i det såkaldte "Krabbe"-spil hos Empire.

Griberen blev synligt ført præcist hen over hullet og sluppet på en sådan måde, at krabben bevidst faldt ved siden af ​​den. Dette så tydeligt ud til at være blevet manipuleret.

I livechatten sagde de blot, at det var "ingen fejl" og "ingen sejr".

Da jeg bad om en teknisk forklaring, blev chatten simpelthen afsluttet.

Jeg er klar over, at mange onlinespil afgøres på server-siden.

Men denne visuelle repræsentation er misvisende og bedragerisk for spillerne.

Derudover:

Imperiet er allerede blevet hacket. (Bonuskrabbe)

Hvis selv platformen ikke er sikker, bør man alvorligt sætte spørgsmålstegn ved, hvor troværdige spillene og deres retfærdighed egentlig er.

Usamarbejdsvillig støtte, ingen velvilje, ingen gennemsigtighed. (Alle kan kopiere og indsætte)

Ikke længere en pålidelig udbyder for mig. !!! Pas på!!!

Jeg spiller ikke der mere fra nu af.

Jeg hævede 500 kr. Jeg skulle have ventet 3 dage, men de indbetalte det på 2. Jeg har en anden i gang; lad os se, om de leverer til tiden. De skulle indbetale det i morgen, mandag, og jeg giver dig besked. Det er sandt, at appen gør mig lidt urolig over dette.

Hi, if you've been waiting two days for a withdrawal, I think that's pretty good and not too long at all. There are many casinos where you’d have to wait much longer, so I’d be happy if it only took a few days.

You’ve already received two withdrawals, and now you’re waiting for the last one.

Be sure to let me know when that happens and whether you received everything you were supposed to.

Good luck.🍀

Jeg modtog den i morges. Det tager 3 dage.

Well, good news. 🙂

I'm pleased you got your money. Sometimes, patience is important in cases like this.

3 days would be perfectly fine for me. 🙂

Have a great day.

God dag,

Jeg har været medlem af Mit Imperium i lang tid og ville gerne spørge, hvorfor mine bonusser ikke virker. Jeg modtager ikke længere indbetalingsbonusser, jeg kan ikke bygge noget i min by, og når jeg fanger noget med bonusgenstande, bliver det ikke krediteret. Alle bonusserne ser ud til at være ødelagte. Kan I hjælpe mig med at løse dette problem?

Hello, this question would be better suited for the casino. Have you asked them why this is the case? I know that sometimes a casino may choose not to offer bonuses to a player simply because they decide not to. And the casino is entitled to do so. So it might be a good idea to find out what’s behind it, whether it’s an administrative decision or some other issue.

Kan du bare slukke for mit bonus-pjat?

I don't represent the casino, so unfortunately I can't do that, but they have to do it.

Dear Casino Guru Team,

I am writing to file an official complaint against MyEmpire Casino regarding a serious technical issue/glitch that occurred while I was playing the slot game "5 Lions Megaways" by Pragmatic Play.

During my gameplay, the game displayed a massive win/jackpot screen. However, right at that exact moment, the game froze/glitched, and the winnings were never credited to my casino balance.

I immediately contacted MyEmpire’s customer support, presenting them with clear video and photographic evidence of the winning screen and the glitch. Unfortunately, their support team dismissed my claim without providing any technical justification or a detailed game log (Round ID), simply stating that "I did not win anything."

I have fully preserved the video and screenshot evidence showing the exact moment the big win/jackpot animation appeared and the subsequent freeze. Since the game outcome is determined on the provider's (Pragmatic Play) servers before the visual animation completes, I am confident that the server recorded this win.

I kindly request your mediation to compel MyEmpire Casino to thoroughly investigate this specific spin with Pragmatic Play and credit the corresponding winnings to my account.

Thank you for your time and assistance.

Hello, thank you for sharing your situation with us. It certainly sounds like a frustrating experience, especially if the game froze at the moment the big win was displayed.

If there really was a technical glitch, I don't think the casino should simply dismiss your claim without a proper investigation. Since you have video and screenshot evidence, I believe the casino should forward the case to the game provider so they can review the game logs and determine exactly what happened during that round. They should then provide you with a clear explanation based on the provider's findings, rather than simply stating that there were no winnings.

I think submitting a complaint is the right step in this situation. Our complaint team will contact the casino and ask them to investigate the incident properly. Hopefully, they'll obtain a response from the game provider so it can be clarified whether this was a genuine technical glitch and, if so, whether you're entitled to the winnings.

I hope the case can be resolved in your favor, and if the win is confirmed, I sincerely hope you'll receive the payout you deserve.🙂