I get that you feel disappointed. Perhaps there was more to this decision in the end. Well, if you want this situation to be investigated, you should file a complaint. Filing a complaint is free, so you do not risk anything. If you're interested in my perspective, I would suggest considering filing a complaint.
You may start right here 👈
Don't hesitate to ask me for details if you like. I'll get back to you.
Endnu et fupcasino blandt mange, som Guru giver høje karakterer. De accepterede indbetalinger via PIX. Jeg lavede den forbandede ROLLOVER, nåede målet, men jeg ville hæve pengene, og gæt hvad, der er ingen mulighed via PIX for at hæve pengene. Kort sagt, jeg blev snydt igen med disse Guru-partnercasinoer.
Please explain to me why you came back and opened a second account here if you were not happy with our site whatsoever.
I truly don't understand your point.
If you came back here only to point your finger at us, maybe it was better when you left. Don't you think so?
And also, be careful with that finger-pointing, because look where the remaining fingers point... yes, at you, exactly. So, please stop accusing us of your decisions, and if you want our help, you need to cooperate and not accuse, actually.
It is very important to read the terms when you use only one payment method and even ask the support for any alternatives, for example.
If PIX was really stated as a method to withdraw in the terms of this casino, our complaint team will surely do everything possible to help you get your winnings, if you, of course, start to behave with respect.
So, please think twice before you write your reply here. Just saying, you know.
Og som altid, Romi, går du altid til fordel for casinoerne og aldrig til fordel for spillerne. Du har ingen empati med folks situation. Jeg kom tilbage for at oprette en konto her, fordi jeg stadig havde håb om, at nogle af de casinoer, du nævner, er ærlige over for spillerne. Jeg kom tilbage hertil, fordi dette var det første websted, jeg fandt gode casinoer på i starten, men efter jeg begyndte at teste andre casinoer, blev jeg fortryllet af bonusmulighederne på Rabidi NV-casinoerne, men det er alt sammen bedrag. De casinoer, hvor jeg formåede at slå rollover, lod mig ikke udbetale. Resten af de andre casinoer havde ingen RTP, og jeg tabte alt, selv da jeg kun spillede med lav indsats. Jeg undskylder for den måde, jeg har opført mig på, men det er på grund af de situationer, der opstår. Når de rammer din lomme, er det kompliceret, mange betydelige tab, men under alle omstændigheder beklager jeg.
We always gladly help all our users whenever possible. And also, we gladly help you as well if you experience some issues at online casinos.
You just need to understand, though, that we are just mediators, an informative site about online casinos. We try to be as transparent as possible and always keep fair play in first place.
It is not always possible, though, because our hands are tied, and we, if you see it this way, have absolutely no power in the world of online casinos. Casinos listen to us only because they fear their place and the rating on our website because players come to us and read our reviews.
So, please, stop abusing our whole team and finally understand that it is only your responsibility where you go to play and put your money into.
Whenever we see that the casino is unfair, we will do everything possible to help, of course.
Ok Romi, jeg undskylder igen, det er bare det, at jeg bliver meget nervøs for disse casinoer, jeg får ikke bonusser længere, fordi jeg altid overholder den absurde rollover, som de fastsætter, og så betaler de mig ikke, men det er jo en del af denne gamblingverden, ikke?
I believe that, first of all, it should be seen just as a hobby and played for fun. In the moment you see it any other way, problems arise, unfortunately.
I’m waiting 5 day results of video verification. It’s okay?
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
Hello,
Are you waiting for the result, or has the call been postponed? In both cases, I would consult casino support anyway. I guess you're in touch with a few people to set up the call.
Please share your concern with them and let us know their response so we can understand the situation better. 🙏
I send my video on mystake and they are dont respond me about results. I already created complaint about this
I understand that you are currently waiting for the final update. I guess we have to wait until the casino makes the "call," and then we may discuss the outcome. Try to hold on, please.
What the call? Also i am waiting 5 days approve in my complaint for mystake
I think it was until the casino checked what you sent them, the video verification, and until they got back to you and said something more.
As far as complaints are concerned, you have a timer at the top right that each side has to respond to. You will get it from us soon.
However, haven't you learned anything new in the last few days?
No, still waiting but i think this is not good, 11 days. I don’t know how long wait .
i send last letter on the mail 2 june about results and my complaint in casino guru, but mystake dont respond me. Scam?
Maybe they are still investigating, sometimes casinos have 2 weeks to a month but most of the time these deadlines are mentioned somewhere in the Terms and Conditions if that's the case. Didn't you look there?
If the casino is still doing what they want, they probably don't have anything to tell you yet, so you'll have to be patient. Petronela has two more days to comment. Unfortunately, I know that sometimes the wait is long, but it's necessary.
Hej, jeg vil gerne indgive en klage. Siden 13. august 2025 har jeg forsøgt at hæve penge fra min konto ved hjælp af de metoder, jeg normalt bruger (Ripple, Astropay, MercadoPago). Kun én hævning lykkedes. Jeg var nødt til at annullere dem alle, fordi det tog længere tid end normalt at blive indsat på min konto (primært Astropay). I dag sendte de mig en e-mail, hvor de bad mig om at ændre min adgangskode. Det gjorde jeg, og nu kan jeg ikke logge ind! Den fortæller mig BRUGER BLOKERET. Jeg har brug for et svar nu! De penge skulle bruges til at betale regninger og husleje, og nu kan jeg ikke få dem ud. Jeg føler, at jeg bliver skør, hvis jeg ikke kan betale for ting med de penge, jeg ikke må hæve! Hjælp mig venligst med at få Mystake til at give mig en løsning nu.
Hello,
first of all: never rely on money won in a casino; as you can see, one never knows what might happen. Sadly, we provide casinos 14 days to resolve such issues, so technically you may complain here:
https://es.casino.guru/quejas/enviar
but it will take some time to proceed into the mediation phase, when the casino may be asked to provide their point of view.
I honestly find it rather strange that your account has been blocked after a password change suggested by the casino. Are you entirely sure that the email comes from casino? We are witnessing an increased number of scamming email attempts, so I just want to be sure...
In any case, did you ask the casino support or chat about those events, please? It is really important to understand all the events and get an explanation from the casino.
Hi I wonder if you can help me I've been playing at mystake casino and I've just tried with drawing funds to my account but it's asking me to verify my account which I gave them a utility bill which was accepted but when I try and upload my citizens card with my photo ID on it and a hologram and is recognised by the UK government they keep telling me it's not accepted by them and I need an ID card but the only thing is in the UK there is no ID card that is given to residents they are asking for a driving licence or a passport but I don't drive and never will so I don't have that and I will never travel outside of the UK down to health problems please can you help me with this
Hi there,
I understand your situation. This is actually quite a common issue for UK residents. Casinos often expect documents like a passport or driving license simply because they use a standard KYC process that doesn’t reflect how things work in the UK.
You’re absolutely right that there’s no national ID card issued in the UK and the Citizens Card is a legitimate, government-recognised form of photo ID. Some casinos still refuse to accept it though, which usually means their verification system isn’t flexible enough to handle UK-specific IDs.
In this case, I’d suggest explaining to the casino that the Citizens Card is a valid, government-recognised form of identification for UK residents and ask if they can escalate your case to a manual review. If they still refuse, it’s unfortunately up to them whether to process withdrawals for players who don’t hold a passport or driving licence, but you can make it clear you’ve provided legitimate ID that should be acceptable in principle.
In my opinion, a casino licensed by the UKGC would know, but the others may not, instead simply copying the terms for offshore licensed casinos.
Try to notify them, and if that fails, I will suggest filing a complaint, which we can also discuss here.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
