I går godkendte I mine oplysninger og låste op for udbetalingen. Jeg trykkede på "hæv 450 euro", og de fortalte mig, at det ville blive gjort inden for 30 dage. Og så trykkede jeg på "hæv 4500 euro". Jeg tror ikke, det bliver så sent, når de sender mig pengene, vil jeg give besked.
So did you withdraw 450 or 4500? The fact that they verified you is a good step forward. However, if it takes more than 14 days, I would definitely not wait and file a complaint. 30 days is too long for one withdrawal in my opinion.
Oprindeligt foretog jeg en udbetaling på 450 euro, fordi de fortalte mig, at under 499 euro kunne det ske inden for 2 dage, men da jeg forleden spurgte, hvornår udbetalingen ville blive foretaget, fortalte de mig, at det ville tage 30 dage, fordi beløbet er større end indbetalingen 20 gange, og så trykkede jeg på yderligere 4500 euro. Så i alt forventer jeg 4950 euro. Har nogen klaget over dette specifikke casino, og har I grebet ind og betalt dem?
Hello,
I am submitting a complaint against NV Casino (83nv7.casino).
I deposited real money and played without using any bonus. After winning and reaching a balance of approximately 2000 EUR, I requested a withdrawal.
Before that, customer support explicitly confirmed to me in chat that my winnings would be paid.
However, after the withdrawal request, my account was suddenly blocked. The casino now claims:
that I violated the rules by having multiple accounts
and that I showed signs of gambling addiction
Both claims are false and contradictory.
1. If the casino believed I had multiple accounts, they should have detected this earlier, not only after I won and requested a withdrawal.
2. Using "gaming addiction" as a reason to permanently confiscate funds is abusive. Responsible gambling rules are meant to protect players, not to justify keeping their money.
3. The casino provided no evidence of multiple accounts and did not give me any chance to clarify or correct alleged issues.
4. The casino first promised payment and only later changed its position.
The casino is also advertising itself as a casino for Bulgaria, while operating under a Curacao license, which is misleading.
I request:
full payment of my legitimate winnings
OR
at minimum, a refund of my deposited funds
I am attaching screenshots of:
balance
chat confirmation that winnings would be paid
later messages confirming account block and confiscation
Important clarification:
I explicitly informed the casino about my previous account.
Despite being fully aware of this, customer support confirmed in writing that my winnings would be paid after verification.
They also confirmed that my account would be blocked only after the payment.
Only after my withdrawal request did the casino change its position and refuse to process the withdrawal.
Oprindeligt foretog jeg en udbetaling på 450 euro, fordi de fortalte mig, at under 499 euro kunne det ske inden for 2 dage, men da jeg forleden spurgte, hvornår udbetalingen ville blive foretaget, fortalte de mig, at det ville tage 30 dage, fordi beløbet er større end indbetalingen 20 gange, og så trykkede jeg på yderligere 4500 euro. Så i alt forventer jeg 4950 euro. Har nogen klaget over dette specifikke casino, og har I grebet ind og betalt dem?
I understand how it works now.
As for whether we intervened and helped, you can see the resolved complaints on this link, and the answer is yes.
I believe that will also be the case for you.
1) Hvor længe venter du på, at din konto bliver verificeret?
2) Hvor længe har du indgivet klager?
1) The account verification did not take a long time. I submitted the required documents, but the account was blocked by the casino during the verification process, before it could be fully completed. This happened after the casino had already confirmed in chat that my winnings would be paid.
2) I am aware that similar complaints can take several weeks to be resolved. However, my case is specific because the casino was informed about my previous account in advance and still explicitly confirmed that my winnings would be paid and that my account would be blocked only after the payment. Despite this confirmation, the casino blocked the account and did not process the withdrawal.
Jeg er så ked af det, mand. Med den klage du har fremsat, kan de ikke finde en løsning for dig, casinoguru?
Dont wait guys i deposit 4100euros in one day,won 10.000 and after that when i wanted my money,every day they asked for the same document…photo was not high quality,this and that…even the document they had verified,they wanted it again and again…i spoke with greek authority they dont have even licence to operate in greece…Finally i lost my money on purpose to find my peace…i pressed 1200 bonus buys to loose the money…here is evidence from my balance.i lost my mind for 7 days with them.dont be fooled…i hope i be the last to had this hard time with them
Hej ven, jeg ved det ikke, jeg har hævet to gange før, hver på 400 euro. Så snart jeg havde vundet nok penge, bad de mig om andre dokumenter. Nu har jeg identificeret alle mine oplysninger og er gået med at hæve 4950 euro. Jeg venter 2 dage fra hævningen. Hvis der sker noget med hævningen, vil jeg give dig besked. Ud fra hvad jeg har læst på forummet, har nogle modtaget deres penge, og andre har ikke. Vi må se, hvad der sker.
I dag ringede jeg til den relevante myndighed, og de fortalte mig, at de er ulovlige i Grækenland. De gjorde mig vanvittig ... Jeg sendte 10 anmodninger om hævning, og ingenting. Alt sammen undskyldninger. Jeg håber, du får dem, men jeg kunne ikke klare det mere. Jeg mistede dem for at falde til ro.
Lad dem gå, makker, hvor er det en skam. Vi får se, hvad der sker, jeg håber, de betaler mig.
They dont have IOS app,the app is a frog(skybound hop.they dont have apple pay…if you deposit money look where they went,i deposit 10 times every time another name was the reciever.
Even the email its a scam…you must search in the scam folder… info@info.nv-vip.org i mean common…
Did you ginally get your money?
Hello…Did you got any payment from them?
Hey. You can check the user's complaint here. It has been resolved.
Har du et tørklæde på din venstre side?
Ikke endnu, min ven. Jeg færdiggjorde identifikationen til de ekstra papirer den 7. i måneden, og så foretog jeg en hævning, men de sagde, at det ville være gjort inden for 30 dage.
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