OnlySpins Casino – generel debat (side 2)

Hej Radka,

Desværre trækker situationen med OnlySpins ud i meget lang tid, og der har ikke været nogen reel fremgang indtil videre. Bekræftelsesprocessen er blevet nulstillet igen, og selv de udbetalinger, der allerede var blevet anmodet om, er blevet annulleret.

Da vi allerede havde diskuteret dette for et stykke tid siden, ville jeg gerne give dig en hurtig opdatering og spørge, om du måske har nogle tips til, hvordan du bedst går frem i sådan en situation.

Tak, jeg sætter stor pris på det.

I'm really sorry that this situation has been dragging on for so long. Our complaint team is in touch with the casino, though, and hopefully soon we'll see some movement.

Please stay patient; there is nothing much you can do now, actually.

Hej Romi,

Tak for din feedback. Det ser ud til, at jeg virkelig ikke har andet valg end at vente. For at være ærlig forstår jeg ikke længere situationen fuldt ud, og det er uklart, hvad casinoet præcist stadig forventer. Jeg håber inderligt, at dette snart bliver klart.

That would be for the best, in my opinion, and as you said, hopefully we'll learn more soon.

I will also keep an eye on the case.

Tak, Romi

Hi there. Numerous complaints of non payment and unresolved in your complaints section.

Why is this casino rated 8.8?

Im going through your list of casinos and I am genuinely curious why are you rating all these casinos so high with so many complaints against it not resolved?

Hi there again.

No, all complaints have been resolved. All have been sorted out.

https://casino.guru/complaints/all

Since you still apply the same approach, misinterpret the content and provide false information on numerous subjects related to Casino Guru, your account is restricted when it comes to the forum.

It has been like this for more than 4 months; that is unbearable.

Jeg skal også nævne, at næsten alt nu er ankommet, og mit problem er blevet løst. Min klage burde være lukket i morgen. Tak for din opmærksomhed.

It has? That's a wonderful update. It took quite some time to resolve that, but I'm glad it is behind you. Thank you for the follow-up.

Do you plan to keep playing with this one? Asking just out of curiosity.

Yeah, sure.

I was just wondering if the next payouts might be smoother since the account is verified and many other details have been checked. Still, that is just an idea; the reality may differ. 🙂

Whatever you chose, I wish you easy processing!

Du har ret i dit spørgsmål, og jeg er enig, da jeg stoler på det. Når jeg leder efter et casino ved hjælp af de referencer, som Casino Guru giver... så sætter det Casino Gurus troværdighed i tvivl.

Hello, I somehow missed your post here. I'm sorry about that. One way or another, thank you for your overall patience, and it wold be nice to see you back with more, let's say, positive experiences. 🙂

Hello, we can talk about what specifically seems to be the matter if you want. Transparency matters, so go ahead.

Intet problem, tak for din feedback. Jeg er glad for, at sagen nu er løst, og jeg håber også på positive oplevelser i fremtiden.

In that case, I wish you a smooth withdrawal in the future. If something goes wrong, please share it with others or allow my colleagues to investigate, if you like such ideas.

Have a good one!

Godmorgen,

Jeg har indsendt en klage til OnlySpins casino. Jeg kunne ikke indsende klagen uden at bruge en VPN, fordi CasinoGuru er blokeret i Frankrig.

Jeg måtte derfor bruge en VPN for at indsende min klage.

Jeg vil gerne minde dig om, at jeg ikke er spiller i Irland, jeg er fransk, og jeg har aldrig brugt en VPN til at spille på OnlySpins.

Mit spørgsmål er dette: accepterer I stadig klager fra franske spillere?

Tak på forhånd for dit svar.

Of course we accept. We do not have any restricted countries on our website from which players cannot access it. Of course, if our website is blocked in a certain country, then it is not only up to us. In any case, you can use a VPN on our website, and if you have opened a complaint, you can certainly tell our team so that they know which country you are from and what your problem is.

I read about it in the complaint, so I hope this whole case will be resolved. 

I'll keep my fingers crossed for you.🤞