Hej, jeg beklager, at det allerede er gået en uge. Jeg synes, at en sådan anmodning bør løses hurtigt, hvis du allerede har anmodet om den via flere kanaler. På den anden side forstår jeg godt, at casinoet forsøger at fastholde spillere, men hvis du flere gange har sagt, at du ønsker din konto permanent lukket, så forstår jeg ikke, hvorfor casinoet ikke har gjort det endnu.
Gav du dem en grund, da de spurgte? Måske ville det fremskynde processen. Hvis du siger, at du bare vil lukke din konto, kan de forsøge at overtale dig til at blive, hvilket er almindelig praksis på casinoer.
Greetings, I'm sorry that it's been a week already. I think that such a request should be resolved promptly if you have already requested it through multiple channels. On the other hand, I understand that the casino is trying to retain players, but if you have said several times that you want your account permanently closed, then I don't see why the casino hasn't done so yet.
Did you give them a reason when they asked? Maybe that would help speed up the process. If you say you just want to close your account, then they may try to persuade you to stay, which is common practice at casinos.
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