Paston Casino – generel debat (side 3)

Hello.

I imagine getting the risk team involved has been quite a shock to you.

It appears the casino felt it needed an investigation, which may also end up quite good, so the first step is to let the casino finish the procedure. Given the circumstances, I consider that to be inevitable 🙁

It makes sense the withdrawal won't proceed until the conclusion is made; despite how harsh it may sound, it is not something weird. For how long has your account been under the investigation, please? Also, have you got an approximate deadline? I would say you have not, but I may be wrong, of course.

Let me know, please.

Siden den 24. december

De giver mig ikke en date, de fortæller mig, at de har meget arbejde, det er det eneste, de kan fortælle mig.

It's a pity you don't know at least the approximate time. Some casinos have it in their Terms and Conditions how long such investigations can take, did you look there? I guess if they can't do anything about it anytime soon, then I would think about filing a complaint. 

It would also be good to know if they are doing the investigation with the game provider or looking at your documents, or if it's something else. Was what you sent them, pay pal and ID accepted? Did you play here with any bonus?

De har ikke fortalt mig tidspunktet, deres svar er følgende

Denne afdeling har en stor mængde arbejde, og de ved ikke, hvor lang tid det vil tage, men jeg sendte livsbeviset samme dag, som de bad mig om det, hvilket var den 24. december, og jeg sendte PayPal-skærmbilledet den 27. 30., og den dag i dag har de ikke svaret mig.

Og ja, jeg vil indgive en klage, da beløbet beløber sig til €6.000, som er mit, og jeg vandt lovligt.

Jeg har foretaget betalinger med PayPal i lang tid på denne side, og da jeg foretog en hævning på € 1430 blokerede de udbetalingerne, og jeg fortsatte med at spille med de penge, jeg vandt. Men jeg var heldig, og det beløb går nu fra € 1430 til € 6000, som jeg ikke ønsker at bruge.

I understand, if you haven't heard from them for quite a long time and you still don't know what's going on with the investigation and the documents, then you can open a complaint here on this link.

I hope that our team will be able to help you and everything will turn out well.