Yes, sometimes it can happen that the casino doesn't notice a connection. When you win a big amount of money, they look more in depth and check different things, so maybe they found out after that time and the system threw a flag.
I'm not sure how legal action will help you, but if you do manage to resolve something, definitely let me know.
I'll keep my fingers crossed for you.🤞
god dag,
Måske kan nogen hjælpe mig.
Jeg har forsøgt at få en udbetaling på €2500 fra Platincasino i flere dage.
Desværre bliver betalingen altid afvist, og jeg ved ikke, hvad jeg så skal gøre.
Kan nogen hjælpe mig med den bedste måde at komme videre på?
På forhånd tak!
Greetings, how long have you been waiting for your money? Didn't the casino even tell you the reason why the withdrawal was rejected? That's probably the most important thing in this situation. Did you play with any bonus or did you not go through verification?
Let me know please.
Lille opdatering.
Kontoen er nu blevet bekræftet.
Udbetalingen blev dog ikke accepteret, fordi udbetalingen ikke blev anmodet om ved hjælp af den samme indbetalingsmetode.
Jeg informerede live chat-supporten om, at jeg ikke har muligheden for Visa-tilbagetrækning.
Jeg blev informeret om, at jeg venligst skulle ansøge om betaling via bank igen, og supporten skrev ind (info til betalingsafdelingen)
Jeg giver dig en opdatering, så snart pengene kommer.
This is positive news and I am glad that you were able to come to an agreement. I believe that now it will be a matter of time before the money comes to you.
I will be here when something changes.😉
I really hope that our complaint team will be able to look at this whole situation and hopefully find out more information from the casino.
Does it mean, though, that you have never requested any chargebacks? Right?
Ok, I get it.
Now we'll need to wait and see how your complaint will unfold and what our team will be able to achieve.
I hope for the best result for you, of course. 🙏
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
