PlayAmo Casino – generel debat (side 3)

Here is why it has such a rating. 🙂

A casino can operate even if it has a safety index of 0, nothing changes in that regard. We do not have a casino on our blacklist, the fact that it is elsewhere is up to other sites. When a casino does something that is not fair to the player, we try to help. If they cannot resolve the case and we are on the player's side, they receive black points and their safety index is lowered.

Sure, and I said that if the casino used that as a reason, we would be on your side. There's no doubt about that. But if you didn't provide the correct personal information, then there's nothing we can do. 

I don't know why they first came up with the restricted country and then the personal information, but in any case, if you made a mistake, the casino had the right to do what it did.

Dear Casino Guru Team,

Thank you for your reply. I understand your position regarding the Safety Index and blacklisting. However, I would like to point out that while Casino Guru does not operate a blacklist, other respected industry watchdogs such as Casinomeister and Blackmarkcasinos have already placed PlayAmo on their blacklist/rogue list due to repeated unfair practices.

The fact that PlayAmo has provided me with two completely different reasons ("restricted country" and "incorrect personal details") matches the same pattern of behavior those sites have warned about.

Warning Legal and Regulatory Concerns

I want to raise awareness about Dama N.V., the company behind PlayAmo Casino and several other online gambling plataforms

• Unlicensed Operations:

Dama N.V. has received formal warnings from the Australian Communications and Media Authority (ACMA) for offering gambling services to Australian players without proper licensing. This includes platforms such as SpinsUP, Rebellion Casino, MoonWin, Lucky Friends, and Golden Star Casino.

• Bankruptcy Proceedings:

In June 2024, Dama N.V. was declared bankrupt by the Court of Curaçao after failing to settle over €800,000 in player claims. While the decision was overturned in August 2024, this indicates a history of financial mismanagement and potential risk to players.

• Ongoing Problematic Practices

Withholding Affiliate Payments: Affiliates have reported that Dama N.V. refuses payments or delays them, claiming they need to recover funds from players first.

Account Bans Without Explanation: Several users have had their accounts banned immediately upon registration across all Dama N.V.-operated casinos.

Withdrawal Delays and Blocks: Players frequently report blocked or delayed withdrawals, often after winning significant amounts.

Opaque Company Structures: Investigations suggest Dama N.V. manipulates subsidiary company names to evade regulatory oversight.

• Recommendation

Players should exercise extreme caution when engaging with PlayAmo or any Dama N.V.-operated casino. Always document all transactions, correspondences, and communications with support. Consider consulting regulatory authorities if you experience issues.

If something similar happens here and players keep reporting the same thing and complaints remain unresolved, then we will definitely discuss and consider similar issues and warnings.

It's definitely not that we take things lightly, but everything has to be confirmed.🙂

would like to ask specifically about GDPR rights: PlayAmo has repeatedly refused to correct my personal data (name, surname, and country) despite providing valid documentation, which is a clear violation of Article 16 of the GDPR.

Could Casino Guru provide guidance on:

Whether repeated refusal to correct personal data can be considered an unfair practice in your assessments.

How cases like mine, involving GDPR violations, are typically evaluated by your team and other industry watchdogs.

Hello, nice to see you again.

I believe you already have the answer.

"I apologize; however, you always need to register your account with your verifiable personal information. If you notice any mistakes, you need to remedy the situation before you deposit and play; otherwise, you are breaching the casino's rules and won't be able to verify your account."

https://casino.guru/complaints/playamo-casino-player-s-winnings-are-confiscated-by

Could the casino have closed your account due to this rule breach, rather than correcting the information and allowing you to play? That approach is understandable, as casinos typically take such actions when a player violates the rules. Under such circumstances they rarely want the player to continue.

I understand it was a mistake, an honest one, but on the other hand there are still the consequences.

In any case, if you believe the casino has violated your rights, it would make sense to seek legal help or, as you advised in the other thread, seek support from your local GDPR authority.

The other way is to try the casino licensing authority.

understand your position regarding registration rules. However, my question was specifically about GDPR obligations, which go beyond casino Terms & Conditions.

PlayAmo has repeatedly refused to correct my personal data (name, surname, and country) even after I provided valid documentation. Under Article 16 of the GDPR, every individual has the right to rectification of inaccurate personal data. Refusal to correct this is not just a rule enforcement issue — it is a potential violation of EU law.

My concern is whether Casino Guru, in its fairness assessments, takes into account situations where casinos refuse to comply with GDPR rights. In other words:

Can repeated refusal to correct personal data be considered an unfair practice in your evaluations?

How does Casino Guru typically assess cases where GDPR rights and consumer fairness overlap?

I respect that Casino Guru may not act as a data protection authority, but since your mission includes assessing casino fairness and transparency, I think GDPR compliance is an essential part of that.

Thank you for clarifying how your team handles such cases.

Just to be clear, we don’t act as a GDPR authority, so we can’t say if the casino broke the law. Our fairness checks are about whether a casino is transparent and consistent and treats players fairly according to its own rules.

If a casino refuses to correct personal data, that can raise eyebrows, but in our reviews it’s not automatically considered an "unfair practice"—unless it’s being used to screw over players. For GDPR stuff, it’s best to go to your local data protection authority or the casino’s licensing body.

So basically: we look at fairness in how the casino plays by its own rules. GDPR compliance matters, but that’s outside our official scope. That said, you’re right to flag it; it’s important, and authorities can help if the casino isn’t cooperating.

En vedvarende nægtelse af at indtaste de korrekte spillerdata ligner FORBEREDELSE TIL EN FORBRYDELSE. Nemlig tyveri og bedrageri. Desuden med skærpende omstændigheder: en organiseret gruppe af mennesker, nogle gange i stor og særlig stor skala, nogle gange mod mindreårige, med den hensigt at begå disse forbrydelser systematisk... Det samme gælder den berygtede verifikation før indbetalingen.

På den anden side:

"Dødsstraf eller livsvarigt fængsel må ikke idømmes for forberedelse til en forbrydelse. Straffens omfang eller omfang for forberedelse til en forbrydelse må ikke overstige HALVDELEN af den maksimale straf eller det maksimale omfang for en fuldbyrdet forbrydelse, hvilket svarer til den udbredte (omend ikke generelt accepterede i lovgivningen i lande verden over) praksis med at reducere ansvaret for forberedelse til en forbrydelse i forhold til en fuldbyrdet forbrydelse."

Jamen, det er humant.

Forresten, med hvilket formål prøver Guru at overbevise folk om, at jeg er en rumvæsen fra fremtiden? Med det formål ikke at udbetale store gevinster til korrekt forudsagte sportsbegivenheder i efteråret? Og jeg er angiveligt (nogle gange) i 2026?

Well, even though I am not sure why someone would write here everything you wrote, I go with it and take it as a free expression, of course.

Let me thank you for pointing out that we have most definitely some bug on our website that caused this mistake, as I could call it, where the date is shown this way. Our specialists will have a look at it as soon as possible, of course.

There is no need to get abusive right away, though; mistakes happen. Right?

Først og fremmest synes jeg stadig, at mine antagelser om den mulige årsag til casinoets afvisning af at korrigere de data, der er forvrænget af autoudfyldning, er ret passende. Du skrev selv, at du "er enig", selvom du "ikke helt forstår hvorfor". Hvorfor - lidt senere, da jeg er mere bekymret over noget andet.

Jeg er tilsyneladende (bevidst?) blevet anklaget for en forbrydelse, for "krænkelse". Skyldes det virkelig en åbenlys joke om tidsrejser? 😀 Forresten morede og morede situationen med registreringsdatoen mig kun. Men nu har vi et eksempel på hurtigt at rette brugerdata til de korrekte. Og af en eller anden grund er sådan noget angiveligt umuligt på et casino.

Hvorfor skrev jeg? Grunden til, at jeg deltog i diskussionen, var for at skabe mere klarhed og retfærdighed. Udover dette specifikke tilfælde er der mange andre usunde tendenser, der fortjener et separat emne.

I dette tilfælde er Aloball selv lige så indsigtsfuld og grundig som altid, samtidig med at han demonstrerer immunitet over for sine modstanderes forsøg på at bruge sofisteri og demagogi (i ordets værste forstand).

Dear, Romi only commented about the technical bug. I must admit that I still do not fully understand the complex and often confusing associations you have made in the past few weeks.

If you don't mind, I was the one who spoke with the other user, and I believe I explained our position. Therefore, I welcome any comments you may have, but I will not proceed further because we are not engaged in that level of GDPR compliance. It is the case once more. The casino must reflect on its action and explain its position to the player.

I, for example, am aware that in most cases, when casinos believe players have broken the rules, they attempt to close the account because they do not wish to provide further services to such players. So, if they believe that providing incorrect personal data was a violation of the terms, which makes sense and is sufficient to terminate the services for this specific player, it makes no sense to correct any data for them. In my opinion, they simply made the decision and left it at that. I understand, however, that players will always seek some form of assistance. When feelings and emotions are present. It's human nature, but our complaint team simply cannot handle such demands. As a result, there is no pressure unless the player involves the official GDPR authority since the matter was presented as GDPR compliance—something completely out of our scale.

Since I did not fully understand your post, I hope this helps a bit. 🙂

Kære Radka, jeg blev kun (lidt) overrasket over beskyldningen om at have fornærmet mig. Og jeg gentager, denne hurtige rettelse af datoen er et eksempel på velvilje for det pågældende casino. Ellers vil brugerne virkelig have dårlig samvittighed over det. De fleste af den slags latterlige regler eller instruktioner virker ikke kun "juridisk ugyldige", men også mistænkelige.

Her er endnu en af ​​mine "komplekse og forvirrende associationer", som faktisk (ligesom de foregående) er et sammenligningseksempel, der gør det lettere at forstå ideen: dette er en "butik, der ikke er for alle" med særlige regler fra ejeren, i filmen "Falling Down" med Michael Douglas. 🔍️ Den indignerede besøgende kunne virkelig ikke lide det der.

Jeg har intet med GDPR at gøre, da jeg ikke er EU-borger.

I det sidste indlæg nævnte jeg sofisme. På den russiske Wikipedia er disse tricks anført i artiklen "Demagogi". Selv imod mig er substitution af koncept og overgang til personlighed blevet brugt mere end én gang... En kendt filosof har et godt værk om dette emne: Eristische Dialektik... 🔍️Det er værd at læse om dette for at: a) ikke gøre det; b) genkende disse tricks.

Jeg skrev engang, at spillere skal gøre sig bekendt med metoderne hos spillere, der spiller advancerer og endda svindlere, for ikke at blive som dem. Ellers kan de blive undertrykt. Sådanne misforståelser er sket.

Hello,

You see, the translation of your posts into English often turns out quite unsuccessfully, precisely because of your incredibly rich and unique use of language. What might be a metaphor, a historical parallel, a legal comparison, or even just a humorous remark (such as your time-travel jokes) in Russian ends up looking very different once machine-translated. Sometimes what was probably irony or a playful twist reads in English like a half-serious accusation of a crime.

That is why we sometimes reply in a very straightforward and factual way, trying to keep the discussion on the original complaint, while you are writing in a much broader, philosophical way about rules, fairness, and communication. The result is that both sides are, in a way, playing a different game: we are dealing with KYC and fairness checks, and you are exploring the deeper meaning of rules and their application. On top of that, the translation creates glitches and shifts the meaning, so misunderstandings arise even when none were intended.

I want to make clear that nobody here has ever meant to insult or accuse you. If something sounded that way, it must have been the unfortunate side effect of translation and different registers of expression.

So, thank you for your posts. I might not always understand everything well, but I do appreciate your effort to bring in new perspectives. Beyond that, I must admit the rest is often beyond me.

By the way, do you have something to add specifically about PlayAmo Casino, please? If not, may I kindly suggest starting your own thread to share your brisk philosophical remarks? I believe that would make them easier to follow and comprehend for all of us. Thank you. 🙏