Playzilla Casino – generel debat (side 12)

Ja, de har problemer med spillet, men jeg fortalte dem ikke årsagen, bare for at lukke kontoen, og i dag sendte jeg dem endda en ny e-mail, og jeg kontaktede chatten igen, men de fortalte mig det samme som altid og lukkede chatten. Problemet er, at selvom den ikke er lukket, altså i de sidste to uger, er jeg dum, og jeg har indbetalt flere penge, derfor vil jeg have, at de lukker den nu.

Unfortunately, if you didn't clearly state the reason they will not close your account immediately, you know.

Not even our complaint team is able to help you out like this.

So, if the reason is a gambling problem, you need to write it clearly.

take care

don’t play here

they took my balance when I was playing

they are theefs

Hey, can you also describe why this happened and what the casino said to you about it? This is quite general and I would like to know if it could be helped. 

I'll be waiting for an answer.

when my balance removed

I talked with support team maybe many days each one told we will check and nothing to do

no body help me

they took my money!!!!

Okay, and what did they want to check, didn't they tell you? What does many days mean, how long does it take? What did you play, was it slots or something else?

am writing to report a serious issue I experienced while playing the Bart Festival game on the Pragmatic Play platform. My account balance exceeded $150, but suddenly, the entire amount disappeared, and my balance dropped to $0 without explanation.

I have contacted your support team several times over the past few days, and although they mentioned escalating the issue to the concerned department, I have not received any resolution or update until now

Hello, what an unpleasant event!

Sadly, such investigations may be quite long because the provider very often gets involved too. Hence, the casino is in the same position as you—waiting for the final confirmation.

I imagine it is challenging, but patience is the only advice for this moment. When did this issue occur, please?

Maybe 3 months ago

That is a really long time to wait, though. So perhaps you could try to file a complaint here with our team, and we will try to find out what is going on.

Please follow this link where you can do so.

Describe the whole situation well, and we will get back as soon as possible.

Greetings, the first thing I would say is, don't gamble with money to avoid losing it. 

As for the withdrawal process, I know it's probably painful if you can only withdraw 500 a day. In any case, the casino has a limit. I don't understand why they downgraded you in the VIP level, and I guess that's exactly why you have a smaller withdrawal limit and could theoretically lose all your money in the casino. However, as long as the casino pays out as it should, there's probably nothing more that can be done about it. 

If that's not the case, you can file a complaint with us and we'll try to help. However, I don't think we'll be able to do anything about the limit if they stick to it.

I am seeing comlaints here but on my end, i'm not having issues both on deposits and withdrawals.

Thank you for cheering up. Nice to see that not everyone has to wait due to lowered VIP level.

Speaking of which, what do you think about this VIP system? Never gave you any trouble when it came to withdrawal limits?

Hej, jeg har forgæves ventet på min udbetaling i 14 dage. Mine udbetalinger er blevet annulleret flere gange. Jeg har gjort præcis, hvad supporten fortalte mig, men intet er blevet bekræftet af playzilla2.com support. Selv efter bekræftelse fra playzilla2.com blev min udbetaling annulleret igen. De gør grin med mig i 10 minutter, annullerer alligevel det, de sagde, og opfører sig, som om de ikke vidste noget. Det er alt sammen bare tomme ord. Jeg vil gerne anlægge sag og bede jer om at markere denne platform som usikker. Jeg ønsker ikke, at det samme skal ske for andre. Indbetalinger og spil er fint, men udbetalinger fra playzilla2.com er umulige. På 14 dage er min samlede saldo kun blevet udbetalt to gange og annulleret otte gange. Mit kontoniveau blev reduceret fra 3 til 2, så jeg har en lav udbetalingsgrænse, men den blev stadig annulleret. I øjeblikket har jeg vundet €43.000 i rigtige penge fra playzilla2.com, og jeg modtager ikke noget. Indbetal ikke noget. Det er bedst at holde sig væk fra denne platform.

Now your complaint resolver is trying to get in touch with the casino, and hopefully soon we'll learn more about your case.

Let's try not to make any assumptions yet and wait for the outcome. What do you say?

Ja, jeg stoler på guruen. Jeg venter og ser. Tak for din hjælp. Med venlig hilsen.

Playzillacasino, hold dig væk fra denne portal! Jeg har ventet i 5 uger på en udbetaling. Jeg havde €44.000. De vil få dig til at spille det hele væk. Først siger de: "Vær tålmodig, systemfejl fra support," så: "Det bliver tjekket for hvad?" Så sendes en udbetaling, en anden annulleres, så sendes en anden udbetaling, så siger de, at den bliver behandlet. Du venter lidt, så en anden fejl, den annulleres igen, og det fortsætter sådan her. De siger, at der ikke er behov for verifikation. Om 5 uger annulleres 23 udbetalinger, 3 udbetales. Så pludselig skal de også have verifikation. Okay, du uploader en, dine loginoplysninger virker, de andre virker stadig. Så accepterer de dine bankoplysninger, men adgangskoden er ulæselig. Så igen og igen og igen. Nu skal de også have Paysafecard-verifikation. Hvilken portal skal have Paysafecard-verifikation? Okay, uploadet igen. I mellemtiden er min saldo nede på €10.000. Jeg har spillet min frustration væk. De vil bare... De vil have dine penge, men vil ikke udbetale dem. De opkræver kun penge, men indbetaler dem ikke. Jeg forstår ikke, hvorfor Casinoguru vurderer det som sikkert. Hvordan kan I gøre en portal som denne sikker? Kan I forklare det for mig?

Med venlig hilsen

En casinoguru i

Dens formål er at få folk til at stole på den og spille på dette Playzilla casino, fordi den vurderer en sådan portal som troværdig.

De har været i deres telt i 4 uger, de gider ikke engang tjekke alle dataene, de bliver ved med at finde nye ting og kræve flere data, uanset om de allerede har alle dataene, inklusive mit pas, mine registreringsoplysninger, bankkonto, og de vil også have en Paysafe-udtog. De vil have bevis for identitet via pas, at det er mig. Dette er en joke fra denne portal, hold dig venligst væk, det er ikke en sikker portal.

Hello there. It is indeed a troublesome experience, and as you can see, you are welcome to freely share that on the forum to help others make a better call when it comes to playing in casinos. That's a big effort. My colleagues, on the other hand, are paid to investigate the problem and watch over the payouts. This process is also transparently visible to other people here—thanks to you.

Hence, I understand your emotion, but I guess in this case the casino should justify its actions in the first place. You won a lovely sum, and we're here to see how user-friendly the casino acts.

Hopefully, this ends very soon.