Hello and thank you too.
Now I can see that you just received an automated response email from Zendesk, which of course does not resolve the problem, and I understand that it is unconvincing.
When it comes to live chat, those agents have no access to concrete specifics and deadlines from the finance team, e.g., so I understand that they could not help.
So, it has not been more than 14 days mentioned in the complaint. Therefore, I suggest you do not send anymore posts to Veronika unless you have something concrete and crucial for the complaint.
I know it is difficult to be patient, but those promo emails you are so focused on have nothing in common with your withdrawals, for example. Kindly give the complaint some time to proceed further. We are aware of the matter and the process is ongoing.
You'll be notified properly once more details are needed. Do not worry. 🙏
