Rabona Casino – generel debat (side 25)

Hey Radka,THX i did it... can you confirm receipt of the complaint? Now what are the next steps?

I apologize for the questions but it's the first time I ask for help here and I don't know how it works.

Thank you very much

Hello, no problem at all, don't worry.

I can see the request submitted and once it is reviewed and approved, you may keep track of it in your profile. It might be handy: https://casino.guru/profile-complaints/718809/vesnadragcevic81

Additionally, you will receive a notification each time you need to respond.

Please be ready for a set of questions, first. Sort of opening ceremony. 🙂

In short, the complaint starts with figuring out what has happened, then gathering evidence and details from the player. Once the matter is clear enough, the mediator will try to find the best course of action, which may also mean the casino representative will be invited to join the complaint.

It may sound complicated, but it is actually manageable. If you feel lost, you may always ask the complaint handler/mediator for advice, or if you like, you can always try forum administrators. 🙂

Please let me know if this little description triggered anything else you would like to know. I'll be around at least today.

Thx Radka for the help 🙂 i wait now the events 🙂 have a good day.

Vesna

Thank you, Vesna.

With luck, things will turn out in your favor eventually.

I hope your day gets off to a good one!

Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.

Problem solved :)

Great news, pleased you got the money and can enjoy it now. Do you think you will still play in the casino after this delay?

yeah of course 🙂

So let me know when you have further experience. I hope it will be a bit more pleasant.😀

Hello,

i was playing on Rabona site (soorts betting) and want to withdraw money in amount of 186 eur. My first deposit was via crypto so i want to withdraw to the same crypto wallet and same crypto network as deposit.

My withdraw request was created on 28.7.2025, can you please tell me that this is normal to take this much time to get money and withdraw was approved?

Thanks for all.

I believe that you should get the information from the support of the casino regarding your withdrawal.

Have you tried to contact them?

Yes i tried a few times now. And here you go today i recived the money. Thanks for the reply.

Congratulations! I figured out that you did not get many specifics about the cause of such a delay; am I right?

This is quite a bitter taste, I'd say, though I'm glad you can leave this behind.

Based on your experiences, is this casino/sportsbook overall ok for you?

Kan nogen fortælle mig, hvorfor jeg hævede pengene den 21. i vrede over, at de godkendte hævningen, men jeg kan stadig ikke se nogen penge på kontoen, eller hvorfor skulle det ske øjeblikkeligt efter, at det er blevet godkendt?

Hello,

did you try contacting the casino? In my opinion, they should have exactly the precise answer to that. We here, on the other hand, can just guess.

I probaly missed the part about someone being angry. Does it, in your opinion, play any role in this situation? Perhaps not.

Hej, jeg er Kevin Quinteros.

Jeg har spillet på Rabona i et stykke tid nu, og jeg har ikke haft problemer med at indbetale, men jeg har haft nogle problemer med at hæve... Det er en katastrofe.

Den første og eneste gang jeg kunne hæve penge, var der intet problem. Pengene ankom med det samme, men da jeg i disse dage prøvede at hæve 400.000 chilenske pesos, har de gentagne gange annulleret hævningerne med den begrundelse, at min bank annullerer dem, hvilket er forkert... Jeg kontaktede min bank, og de fortalte mig, at der ikke er noget problem, da de ikke blander sig i den overførsel, de foretager.

Supporten modsiger hinanden, og hver især giver et forskelligt svar, indtil de i dag fortalte mig, at de ville udføre processen manuelt, så der ikke ville være nogen "fejl". De skal kontakte mig inden for 24 til 48 timer for at se betalingsmetoden.

Jeg håber, det ordner sig. Hvis ikke, har jeg brug for din hjælp til at håndtere det eller stille spørgsmål om dette problem, da det har været meget foruroligende ikke at kunne hæve penge, jeg har tjent lovligt.

Jeg ville virkelig sætte pris på, hvis du kunne hjælpe mig med dette, da jeg tydeligvis har brug for mine penge, og de ikke gør, hvad de skal.

Okay, so now you're waiting to see if they'll help you make the withdrawal manually and send it to you? What payment method did you choose? 

Have you tried asking if another payment method might be more suitable? 

If nothing happens, we give casinos 14 days to make the withdrawal, then we'll try to assist if nothing changes. 

But I hope that if they enter the withdrawal manually, it will go through and you will receive everything.

Hvis jeg venter på, at de gør det manuelt, som de har aftalt, er det i morgen kl. 16.00 chilensk tid, der er gået de 48 timer, de har givet mig.

Jeg har ikke valgt en betalingsmetode endnu, da de har indvilliget i at kontakte mig via e-mail for at spørge, hvilken konto pengene skal sendes til.

Jeg venter og håber alt går godt...

Hvis ikke, så fortæller jeg dig det her, så du kan hjælpe mig.

Mange tak for dit svar.

Well, let's wait what the casino says. It will probably be a bank transfer, as I will send it to you.

However, I would take the casino's timeframe with a grain of salt and not always rely on it. But of course, if they promised you something, be sure to contact them if you don't hear from them by then.🙂

Hello everyone,

I’m sharing my experience here because I’ve reached a point of deep frustration and exhaustion.

For over two months, I’ve been dealing with serious unresolved financial issues with Rabona Casino.

My account manager has completely ignored me for more than three weeks, refusing to respond to any of my messages despite being the person responsible for handling all my previous complaints.

Every time I contact customer support, they tell me the same thing:

"Please send an email to the VIP department."

I’ve done that — more than 30 times in the past two months — and never received a single reply.

Meanwhile, my unpaid balances, bonuses, and weekly cashback continue to pile up. Each week, my pending entitlements grow, and Rabona keeps refusing to pay or even provide a proper update.

Because of this, I filed an official complaint on Casino.Guru and attached all the evidence, including:

Official chat transcripts with Rabona support

A formal legal notice sent by my lawyer

Voice recordings and video evidence showing clear proof of my claims and responses from my account manager

However, the complaint has now been open for three weeks with no updates from the casino nor from the assigned Guru representative.

Even though I’ve sent multiple follow-ups and new evidence in the past five days, no one has reviewed or responded yet.

This entire situation has caused me severe stress and emotional exhaustion. I feel completely ignored despite providing full documentation for everything that happened.

All I want is for my case to be taken seriously, for Rabona to be held accountable, and for the Casino.Guru team to review the updates and evidence I’ve already submitted.

Thank you to anyone who takes the time to read this. I truly hope my voice is finally heard.

— Abdulla Almalki

Official Complaint ID: #37020860

Hi, I'm sorry you've been waiting so long for your money. Filing a complaint was a good move, and Tomas will try to help. 

But it's important not to overwhelm him with too much information and to try to write everything in one comprehensive post. Each party always has a week to respond. The casino has not yet been invited to the conversation, so they have no reason to respond to us yet.

The fact that they are ignoring you is not the best advertisement for the casino, but these things happen.

The saddest part is that if they tell you to write to them by email, they will never get back to you.

So let's leave it to us to work on it, and I hope that everything will be resolved and you will get your money back.

Good luck. ☘️