Rabona Casino – generel debat (side 24)

Både RABONA og casino GURÚ vil tørre deres røv af med din klage, vil du se.

God eftermiddag. Spiller du ikke for Rabona længere?

NO

Dear Sergio_o,

I see rejecting the complaint was not a positive outcome you hoped for, but I ask you politely to stop abusing us on our own forum. We just can't help anyone and sadly, we do not deal with sports betting-related matters. that's the whole problem. I'm sorry we could not help because of this.

Do you care to try an alternative, please?

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

God aften.

Jeg har anmodet om 2 udbetalinger fra Rabona casino siden 22.3.2025, og de afventer stadig.

Jeg læser en masse negative kommentarer om dette casino vedrørende udbetalinger. Er der en chance for, at jeg kan miste mine penge?

Hey.

That is quite difficult to answer this question, you know. If you think about it, you now wait 4 business days, so hopefully it won't be long before you get your winnings.

Is it necessary to pass the KYC, though? Have they informed you about it already?

Let us know about any update you have so our complaint team is also informed, and hopefully no intervention from our side will be needed.

De har ikke bedt mig om noget, udover at de gør alt, hvad de kan for at fuldføre det.

Løgn

If verification is not needed, then hopefully soon you will get your winnings.

Our complaint team is not able to intervene before the 14-day time frame, as you know, so let's wait and see how it goes.

God eftermiddag!

De vil ikke betale dig. Jeg har ventet på mine betalinger siden den 8. marts! Glem det. Spild ikke din tid på at samle. Svaret vil altid være det samme. Giv op. Det er et fupnummer, et ulovligt kasino i de fleste lande. Kriminel. Jeg har allerede rapporteret det til Portugals spiltilsynsmyndighed og den offentlige anklagemyndighed. Handlinger for at blokere webstedet i Portugal er i gang. DE VIL IKKE BETALE DIG.

Godmorgen

Jeg fik løn i dag.

Hi, since you've been waiting so long, would you like to file a complaint with us and let our team try to assist you? I think it could be a good help and if the player wrote back that he got his money, maybe you could get it too.

Anyway, is this your first withdrawal? How did the casino justify such a long wait? Did you have to verify? 

Har nogen andre haft et problem med disse forkerte KYC-anmodninger? jeg har haft mine penge bundet i præcis 4 MÅNEDER...

De bad mig om ALLE former for dokumenter, jeg leverede dem alle, så snart de spurgte mig.

Alle blev godkendt undtagen transaktionshistorikken. Simpelthen fordi de beder mig om de forkerte datoer.

I min indbetalingshistorik på siden er der kun foretaget 2 indskud på platformen i januar, den ene den 3. januar 2025 og den anden den 4. januar 2025.

De beder mig om 2 indbetalinger foretaget den 4. januar, forkert. Jeg har sendt hundredvis af e-mails, gået til live chat hundredvis af gange, og hver gang er det det samme generiske svar og flere forsinkelser...

Nu oplever min konto andre problemer. Bekræftelsesfanen vises ikke længere, og når den gør det, giver den en fejl, når jeg forsøger at sende erklæringen igen...

Jeg ved ikke hvad jeg ellers skal gøre, jeg har prøvet at løse dette i 4 måneder, men de ser ud til at ville gøre det svært og tage kundens penge for enhver pris for sådan en dum fejl, som de selv laver.

Well, this is really a very long time to wait for the verification to be done, and I am sorry you have to experience that.

You have done right to submit your complaint here. Our team will surely intervene in this process.

It is really strange that the casino is asking from you a proof of deposit that you didn't make. Right?

I will keep my fingers crossed for the fastest resolution, for sure. 🤞

Det tager lang tid, fordi de beder om forkerte indbetalingsdatoer. Jeg tror, ​​det kan være noget at gøre med tidszoneforskellen, men min konto siger 3. januar, og en anden siger 4. januar.

I understand, yes.

Don't worry, though; our complaint team will get to the bottom of it.

Good morning, on 05/23/2025 I requested a withdrawal of 137 euros. To date nothing has arrived and the situation is starting to bother me a lot.

How can this be resolved?

Hello, that always depends,...

Well, what did the casino tell you about it, please? Is there any investigation or any other good reason for such a delay?

I mean, in the first place, it would be wonderful to know more details surrounding this matter.

You may ask the support and share its response in the form of a screenshot if you like.

Hello Radka, thx for the answer. here you can see the last chat i had, but every chat has the same tenor.

here is the email I sent to the Rabona complaints department who assured me that it would be processed 2 days ago or at most by yesterday. All this obviously did not happen and this morning I wrote again.

Can you help me?

Vær tålmodig, de har måske meget at arbejde med.

Jeg ville vente 2-3 dage og så indgive en klage.

Casino Guru vil helt sikkert hjælpe dig! 🙂

Thank you for the chat history; much appreciated. It seems that the casino may struggle to keep up with all the withdrawal requests after all. I mean, I did not spot any other clues,... Which may actually be a good sign.

Well, I think this situation is worth complaining about. If you agree please lodge the complaint here 👈

If the issue remains unresolved after 14 days, my colleagues will investigate it.

Do you care to try, please?