RoboCat Casino – generel debat (side 20)

Jeg sagde jo ... på den første udbetaling ventede jeg 4 dage ... nu venter jeg 3 dage ... de er gået for langt ... det hele er blevet ulækkert ...

I also said that it could take up to 14 days. So I would be prepared for a longer waiting time, at least from what I've seen from other players.

So if you waited 4 days and now 3, I would still be quite surprised that it's relatively fast.

Hej allesammen.. det er 6 hverdage siden jeg modtog den første udbetaling... siden da har jeg ventet på at modtage den anden udbetaling.. mange dage er gået, og intet.. Jeg kontaktede support, og de bliver ved med at fortælle mig det samme.. at din betaling er i den sidste fase.. vi beklager forsinkelsen.. dine penge er sikre.. og jeg får aldrig mine penge.. Jeg er bange for, at jeg mister dem, og jeg er virkelig vred.. pengene blev tjent lovligt og korrekt.. Jeg har brug for dem, og jeg vil have dem.. hvad kan jeg gøre?. Jeg kan ikke gøre andet.

So, they don't explain anything about the delay to you?

No wonder it makes you angry. 🤷‍♀️

Hello,

I understand this is a bad situation... as you can see in this thread, the casino isn't very quick with withdrawals, so I guess you should focus on not losing the money. Is there any way to temporarily freeze your account or any kind of other safer gambling tool? If the casino offers responsible limits, try to set them all at the lowest possible amount. Alternatively, ask your friend to help you stay away from playing until the withdrawal is made.

My personal advice is that if you are stressed and are concerned about losing control and losing money, please play in casinos that provide complex responsible tools.

It's difficult to advice better if you're in a casino with many other people experiencing delays. 🙁

Stay strong, please.

Mange tak ... det er det, jeg prøver at gøre. Jeg håber bare, at jeg ikke mister pengene ... og lige nu har jeg virkelig brug for dem ...

De fortæller mig konstant, at der er et stort antal hævninger, og at den relevante afdeling arbejder aktivt ... og at jeg ikke burde være bange ... mine penge er i sikkerhed ... vrøvl ... det samme igen og igen, og jeg ser ingen penge.

I may have forgotten to say this, but can you cancel the withdrawal request and keep playing since the casino has no tools to allow you avoid this is that so?

Well, I've been in touch with other players with similar situations, and I've gotten helpful advice from my colleague who resolves players' complaints here at Casino Guru.

I hope it might help you stay more relaxed too. You see, the other player asked the casino to close the account because he is afraid of losing the money before the balance will be withdrawn. The casino said that, according to the rules, the account can be closed, but the remaining funds will be forfeited.

Thus, we come up with this text, which the player sent to the casino:

"I kindly request that my account be temporarily blocked or frozen until my withdrawal has been fully processed. Please note that this request is not related to any gambling or self-exclusion concerns. I simply wish to avoid a situation where frustration over the withdrawal processing time might lead me to play and potentially lose my winnings."

In my opinion, casinos that provide no way for players to set responsible limits should reflect on such a request. If you feel like you could use it, I guess you may try that too.

The overall problem is that the decision to continue playing, although very likely influenced by the urge to gamble and not by fully rational thinking, is ultimately made by the player. As you know, gambling always carries the possibility of both winning more and losing money.

So, if you feel like you're losing control, inform the casino and consider asking for a self-exclusion due to gambling addiction. This is harsh, but an ordinary player does not need further support to let the balance untouched. Do you know what I mean?

Selvfølgelig ved jeg det ... om jeg lukker kontoen eller ej ... det er min egen sag ... Jeg vil bestemt ikke spille med en eneste euro, før de har indbetalt alle pengene på min konto ... Jeg vil ikke gøre dem en tjeneste ... Mange tak. Jeg håber, at de i morgen, når ugen starter, vil hæve pengene, for i morgen går jeg ind i den 8. arbejdsdag ... Jeg har ventet siden den 3. i måneden.

I'm glad you are aware of this. Even though I know this is probably quite a challenge, hold on. You're doing great!

Lad mig spørge.. Jeg modtog en e-mail om, at hævningen var gennemført, men pengene blev ikke sat ind på min konto.. er der nogen, der ved hvorfor?

If you received such a message, then I would wait. The fact that you received this email does not mean that you will immediately have money in your account.

Får jeg mine penge? Problemet er, at jeg modtog 2 beskeder, og jeg modtog én udbetaling, mens jeg ikke gjorde den anden ... og e-mailsene ankom samme dag med en forskel på 40 minutter.

Well, at least you got one withdrawal, which I think tells you that you should get the second one soon.🙂

Jeg ved, jeg har forvirret dig.. de fortæller mig fra firmaet.. angående de e-mails, jeg modtog, om at hævningen var gennemført.. specifikt for 2 hævninger, at de var gennemført, mens jeg kun modtog penge for den ene.. de fortæller mig i tjenesten, at den anden betaling blev annulleret af udbyderen.. og jeg fortæller dem.. siden den blev annulleret, hvorfor returnerer I ikke pengene til min Robocat-konto?... siden I ikke betaler mig på mit kort af ab grunden, returnerer I pengene til min konto.. og de giver mig ikke et klart svar.. de siger, at den ene blev annulleret af udbyderen, afregn det med din bank.. på den anden siger de, at vi undskylder, vi vil undersøge dit problem.. og noget i den stil.. jeg er bekymret, og jeg er utrolig vred... jeg ved ikke, hvad jeg skal gøre.

I would say that the second withdrawal you didn't receive should be returned to your gaming account. If the casino said it was a mistake on the part of the provider, i.e. the bank, did you try contacting them to find out more? 

The next withdrawal also didn't go through, and they told you they would look into the issue. If this is taking too long, we will try to help and contact the casino.

Endelig returnerede de pengene til min Robocat-konto..og jeg kunne ikke hæve dem, fordi de ikke var blevet krediteret..til sidst krediterede jeg dem igen, mens de blev krediteret. Nu venter jeg på hævningen..Jeg håber, de ikke forsinker mig yderligere..det har allerede generet mig for meget, og jeg venter stadig på hævningen..hjælp hvis du kan.

So let's see how things develop. I hope you get your money as soon as possible. 

As for help, we are already trying to do so with an open complaint.

Fingers crossed. 🤞

Ja, jeg modtog en udbetaling på €500, og jeg endte med at spille resten væk, fordi jeg var træt af at vente. Jeg anmodede om en udbetaling på €185 lørdag; jeg giver dig besked, når jeg modtager den.

In my opinion, this is the best decision.

Gambling is one thing, but delays can effortlessly spoil all the fun from any winnings...

I also hope that the remaining funds will arrive soon, and I'll be here once you get them! 🙌