Roby Casino – generel debat (side 5)

The casino never ask anything and my account is not verified should i ask them this ?

I probably wouldn't ask them about it. If the casino requires verification, they will usually request it themselves.

Even if you asked, they would most likely tell you that if they need any documents, they'll contact you. So unless they specifically ask for verification, I wouldn't bring it up myself. Just wait and see if they request any documents as your withdrawal is being processed.

Hej, jeg spillede på Roby casino platformen, og det er svindel. Jeg venter stadig på min betaling. Jeg anbefaler det ikke.

Francisco José García

Okay, so are you saying that you think it’s a scam mainly because you still haven’t received your money? Or is there something else that makes you think so? Could you tell me how long you’ve been waiting for your money, for example?

Jeg har ventet på min udbetaling i dagevis nu, og der er ikke sket noget. Chatsupporten bliver bare ved med at gå i stå. Hvad kan jeg gøre for at få mine gevinster?

Hello, I imagine this is a frustrating experience, and from your perspective, it looks like the casino is stalling. However, I don’t know what the casino has told you so far or how long you’ve actually been waiting, so I can’t give you a specific answer.

I know waiting isn’t easy, but for now, I’d suggest being patient. If the casino hasn’t mentioned any specific issue with your withdrawal, it may simply need more time. Still, it would help to know what they’ve told you. Without that information, it’s difficult to say whether anyone outside the casino could help move things forward.

Hej. Så, i chatten fortalte de mig, at jeg ville modtage min gevinst i dag, men pludselig, 4 sekunder senere, tager det stadig et stykke tid. Jeg beklager, men jeg tror, ​​at det, der sker der, grænser til at forsinke kunden.

That kind of change in the answer within a few seconds would confuse anyone.

If support first told you the payment would arrive today and then immediately changed it to "it will still take some time," it’s fair to ask what actually changed and whether they have any real estimate for the payout.

Since your complaint is already open, I’d add this latest exchange there as well. It shows that the information you’re getting from support is still inconsistent.

At this point, I’d mainly wait for the Complaints Team to continue with the case rather than relying too much on the chat estimates.