Rollino Casino – generel debat (side 18)

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frabello402 år siden

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Community & Complaints Administrator

4 måneder siden

OriginalOversættelse

Dear all,

Regarding the complaint made by col211:

We would like to inform that the said user has used each of his deposits in full and successfully wagered his account balance.

None of the said claims would be raised by the user if gameplay outcome was to be of a winning one.

Furthermore, upon properly submitting an account closure request, the user’s accounts was handled appropriately, in accordance to the T&Cs of our website.

Rollino is a VPN-Friendly platform and as such, it respects and accounts for users’ gameplay, regardless of any geographical restrictions which are imposed at Rollino’s sole discretion, and may vary from time to time.

We hope that the above clarifies this case.

Kind Regards,

Rollino Casino

4 måneder siden

OriginalOversættelse

Dear Rollino Casino,

Thank you for clearing things up here; we appreciate it.

Community & Complaints Administrator

4 måneder siden

OriginalOversættelse

Hello,

In my case, nothing has changed. Rollino still owes me €3,500.

They have never returned my money.

They have never replied to a single email I sent.

They simply closed my account and kept all my deposits.

This is unacceptable. I will continue to expose this situation until I get my €3,500 back.

4 måneder siden

OriginalOversættelse

Hopefully the casino representative here will reply to you as well. Unfortunately, we couldn't help with your case, as it is a sports-related issue.

Bronze

Portugal

4 måneder siden

OriginalOversættelse

I understand that you can’t help with my case, and that’s fine.

I just want to make sure people know they shouldn’t register at this casino.

They have a term stating that at any moment, if they believe you are doing something wrong, they can close your account and confiscate your funds.

And that’s exactly what they did to me — even though I did nothing wrong.

In fact, the only thing I "did wrong" was winning.

Community & Complaints Administrator

4 måneder siden

OriginalOversættelse

Well, it would be fair if they could prove first that you violated some terms, right?

If there is no proof, there is no case. 🤷‍♀️

So, thank you for informing others about this situation, of course.

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