Hej, jeg vil starte med at sige, at jeg er meget ked af, at du er kommet i denne situation.
Du siger dog, at du gennemførte bonussen og bad om en hævning på €500, som casinoet senere annullerede.
Efter denne bonus, som du gennemførte med succes, vandt du flere penge, og da du senere kom til din casinokonto, blev pengene trukket på baggrund af, at du havde gennemført bonussen, som ikke gjaldt for disse penge, forstår jeg det korrekt? Har du et skærmbillede af denne bonus et sted?
Jeg så i hvert fald, at det lykkedes dig at indgive en klage, så vi må se, hvor det går hen. Jeg håber du får dine penge.
Hi, I'll start by saying that I'm quite sorry that you've got yourself into this situation.
However, you say that you completed the bonus and asked for a withdrawal of €500, which the casino later cancelled.
After this bonus which you successfully completed you won more money and when you later came to your casino account the money was withdrawn on the basis that you had completed the bonus which did not apply to this money, do I understand this correctly ? Do you have a screenshot of this bonus somewhere ?
Anyway, I saw that you managed to file a complaint, so we'll see where this goes. I hope you get your money.
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