RoyalGame Casino – generel debat (side 4)

Hvor mange dage efter tilbagetrækningsanmodningen betalte de dig? Jeg har 3 afventende

Hej Luca Luca,

Det tog mig for evigt - omkring en måned i alt.

På et tidspunkt (fordi jeg ikke så nogen anden mulighed) indgav jeg en klage her og truede med at tage retslige skridt.

En dag senere var pengene der.

Jeg har nu slettet min konto - jeg ønsker dig meget held og lykke 🙏

Tak for svaret, synes du også jeg skal true dem som du gjorde?

Tak for svaret, tror du, jeg bliver nødt til at indgive en klage og gå til retten? Hvor meget mere tid har jeg til at give dem? Mine hævninger går tilbage til 1-2-3 december, men i chat og på e-mail svarer de mig altid det samme..

Vent måske lidt endnu, for nu vil jeg bare sige, at du har kontaktet Casino-Guru med problemet og indgivet en klage.

I'd still wait if I were you. You have a complaint filed with us and I would at least wait to see how it turns out. If we fail to help you, then I would think about the next steps, as I believe they will be more time consuming. 

What do you think? 🙂

Selvfølgelig stolede jeg på dig... alligevel kontakter jeg dem hver dag og desværre får jeg altid de samme svar, som jeg videresender til dig

Well basically you didn't learn anything, it's still the same song I have a feeling. You'll just have to keep a cool head and we'll see what happens next. If nothing, our team will try to help. 

As far as withdrawals go, it's clear to me that most casinos don't process them on weekends. And the live chat agent doesn't have the authority to speed things up or anything like that. There is a finance department to deal with withdrawals, so on the other hand, I understand that they don't have much to tell you.

Godmorgen dette er svaret, de sendte mig til min e-mail...

De bliver bestemt ikke behandlet i weekenden, så jeg må vente til mandag for at se, om der er noget nyt.

Sure, so let me know if anything moves today or in the next few days. 

I hope so. 

Good luck.☘️

Selv i dag er der ikke gået noget de sædvanlige historier og 15 dage, jeg vedhæfter deres svar ..

Hvad skal jeg gøre for at få mine gevinster tilbage?

Du er nødt til at gribe ind... intet bliver blokeret her

I see it's always the same. 

Anyway, even though I know you probably don't want to hear it, you'll have to be patient. It won't work without that. Our team is finding out everything we need from you and will intervene as soon as we can. 

Lad os håbe... jeg ved ikke, hvad jeg ellers skal sige... de bliver ved med at fortælle mig, at de snart vil betale, men jeg tror ikke på det længere

Sometimes it is important to just think positive. They have only one unresolved complaint so far, so I hope they will solve this one and everything will turn out well. 

But time will tell how it will be. I sympathize with you and I know this is not an easy situation. 

I wish you all the best. ☘️

Godmorgen, i dag har de endelig betalt mig 2 af de 3 overførsler... så der mangler kun én af 400 euro... Jeg vil opdatere dig, så snart jeg har nyheder!

So glad to see you got 2 withdrawals. Just one last one and the stress will be over. Even though it is already there now that you can see that the casino eventually paid. 

I'll wait for the final confirmation. 😉

Godmorgen i dag modtog jeg den sidste hævning på 400 euro .. tak for støtten ..

Perfect. Could you please mention this to Kristina in the complaint so she can close it as resolved.

Just click here. ⬅️

Enjoy your money and the holidays. ☘️🎄😁

Ok