If you have done it once, then I don't see why it should be done again. In this case, some explanation from the casino would be useful. Have you had any conversation with them about this or how exactly did they write it to you? If you had a screenshot it would be useful and maybe we could find out more what the casino means.
I have these snapshots, that's all they told me.
Also in this conversation it is clearly visible that I ask them the reason and they do not answer me! Can you see it too? It is visible in the conversation anyway!
And I have this!
Hello there.
I have gone through all of your posts, and I am a bit confused about what is really happening there, to tell you the truth.
May I ask you, just to be sure, how many times have you deposited at this casino, please?
I can see from the screenshots you have provided your first deposit of €40, but also the high amount deposit of more than €2000.🤔
The support tells you that you need to wager the whole amount of your deposits at least 1x. Right?
So, I believe it means that you haven't done so yet.🤷♀️
Please try to describe exactly what happened here step by step so we can find the solution to the whole situation together.
If you wish to write everything in your language because it is better for you, please don't hesitate to do so, as we have the auto-translation on our site anyway. 😉
We'll wait for your reply, and hopefully soon we will be able to get everything clear and be able to help.
Godmorgen, lyt til mig! Jeg havde et indskud på 40 euro, jeg spillede, og jeg vandt dette. Pludselig, mens jeg opfyldte betingelserne for fuldførelsen af det påkrævede væddemål, så snart jeg var færdig, stod jeg tilbage med 394, og de 2.241,52 var forsvundet, sendte vi ham en besked til dine kollegaer, at dette ikke er korrekt, fordi det ikke var en form for bonus, hvor der stod, at den ikke kan udbetales, jeg stillede en eller anden form for krav, og den blev gennemført på et par minutter ord Jeg havde en omsætning på omkring 3.000 €, der skulle hæves, og det blev gennemført! Siden hun forsvandt, ville de så lægge pengene tilbage, de forsvandt, fordi de indså deres fejl og satte dem som et depositum!
Denne indbetaling med 2.241,52 euro blev ikke foretaget af mig, pengene tog de fra mig og satte dem tilbage til mig, de gør dette så jeg ikke kan hæve pengene direkte, denne term eksisterer ikke for at sige, at når du vinder noget, så gør han det sådan noget nu kan jeg ikke trække dem af
Jeg har ikke foretaget indbetalingen på 2241,52 euro, dette giver ikke mening, fordi der ikke er en sådan transaktion hverken på mit kort eller på funid, så de understøtter dette, de tog simpelthen mine penge, forsvandt dem og satte dem tilbage som en formodet indbetaling af mine for ikke at kan jeg hæve pengene!!! 😤😠😠
Thank you for the explanation. Now I believe I understand the issue.
I believe that our complaint team should be able to help you out with this. Just please try to be a little patient, as the timer on your complaint is still not at the end.
I will try to contact my colleagues regarding your issue and explain to them what exactly happened.
Please stay put, and if you have any updates from the casino side, let us know.
Super, mange tak, jeg venter på, at dette problem er løst
Hi!
I want you to know that we are always available to you, regardless of the status of the complaint, and your continued monitoring of its progress will greatly assist us. I don't want to miss out on something important, but I also had to admit it is getting quite challenging to keep up with all players.
In any case, it was my pleasure meeting you here today!
Have a cool weekend, try to relax, and leave the caisno issue to the complaint at leats for the next couple if days. 🙏
Mange tak, du er meget venlig, jeg håber du kan hjælpe mig og finde ud af hvad der foregår
Thank you very much!
God aften!
Er der nogen opdatering vedrørende dette problem?
You need to wait for your complaint resolver to get back to you. Mind the timer, please.🙂
Our team works hard on hundreds of complaints every day, and it is not possible to be focused on a single one. Please understand that. Thank you.
Du har ret tak jeg venter!
Jeg har trukket mig tilbage til sgcasjno siden 2/12, og pengene er ikke dukket op endnu. Jeg taler med dem, og de siger, at der er en arbejdsbyrde, hvad skal jeg gøre?
Hello, what exactly does workload mean, that you are in some sort of order or that they are working on some technical deficiencies?
I should mention that we give casinos 14 days to sort out everything that needs to be done and send the player the money. If that doesn't happen, by all means let us know and we will try to help.
What do you say?
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