Hello, I understand for you it is a scam, and I empathize with you.
However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.
If you like to know more about the complaint process, kindly start here:
https://casino.guru/complaint-resolution-instructions
https://casino.guru/how-we-resolve-casino-complaints
We'll be back on Monday, so we'd appreciate some feedback later.
In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.
My username is Redix707
Mail rediskartp@gmail.com
Withdrawal amount +- 2079 dollars
Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.
Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.
The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.
Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.
As it is free, please feel free to give it a try.
Jeg har præcis det samme problem. Umiddelbart efter at have indsendt en betalingsanmodning, begyndte de at tjekke alle væddemål for deltagelse i fiksede kampe. Der er ingen tidsbegrænsning for at tjekke. Det er skandaløst!
Hvad skal jeg gøre? Indgive en klage, når betalingen er forsinket i 14 dage?
Hello,
If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁
This means that your complaint about fixed matches is unlikely to be accepted.
I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.
How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.
Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.
"summary": {
"totalAmount": "$847,350+",
"averageComplaintValue": "$3,430",
"resolutionRate": "0%",
"averageResponseTime": "Never",
"highestSingleComplaint": "$45,000",
"mostCommonAmount": "$2,500-$5,000",
"geographicSpread": {
"Europe": "42%",
"North America": "31%",
"Asia": "18%",
"South America": "5%",
"Africa": "2%",
"Oceania": "2%"
},
"timeDistribution": {
"2024": "78%",
"2023": "18%",
"2022": "4%"
}
Jeg forstår ikke, hvorfor du skider på et "ordentligt" casino ))) LOL ))))
Radka! Og hvad siger du? Så skal vi efterlade anmeldelser om svindlere eller ej?! Hvorfor gik du glip af nogle negative anmeldelser om dette casino på denne ressource? Det er ikke rigtigt at gøre det, vi er nødt til at forsvare dette casino til det sidste, så det snyder så mange spillere som muligt, og hæve vurderingen til mindst 10 point, lol) Eller tager jeg fejl? )))
Jaro, min ven! Du gjorde det rigtige, der er ingen grund til at offentliggøre dårlige anmeldelser om dette casino, det er anstændigt, det gør alt rigtigt ved at snyde ærlige spillere og give dig en procentdel af den. Lad mig spørge dig, hvorfor faldt vurderingen af dette casino fra 8 point til 5 point? Hvad skete der? De holdt op med at betale dig, hva'? Åh, de idioter, de skal straffes for det her på en eller anden måde))))))) Laaaa!
Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.
So, perhaps you need to stop being sarcastic here; no one is interested. 🤷♀️
Hvis du ikke er interesseret, så kom videre, jeg talte ikke til dig!
Du kan ikke engang håndtere klager over casinospil. Hvis casinoet ikke vil udbetale spillerens gevinster og fortæller dig, at spilleren har overtrådt nogle regler, de har fundet på i farten, så skriver du straks, at ja, vi er helt enige med casinoet, for vi er ligeglade med den idiot, der blev snydt af casinoet, men vi lader som om, vi virkelig prøvede og ville hjælpe, det er fandens latterligt.
Maybe watch your language a bit because it can easily lead you to be banned. What do you say?
Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷♀️
Goddag. Efter at have læst trådene, så jeg lignende problemer med Shuffle, de hæver heller ikke mine penge efter "tvivlsomme væddemål" på sport. I alt er hævningen omkring $230. Siden 21. juni har jeg kun bestået verifikationen på niveau 3, som blev anmodet om. 
Faktisk varer udbetalingen mere end 16 dage. Kælenavnet på projektet er pidorke34.
Hello,
I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.
Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.
Det er i hvert fald mærkeligt for mig, at jeg i går modtog en overførsel til min konto fra en streamer, og de vil stadig ikke hæve penge fra dem. Selvom jeg ikke har placeret væddemål på sport med disse penge. Så de fryser fuldstændigt hævninger til kontoen, hvis de har mistanke om noget?
Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything?
It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything.
Try these links, maybe they will help you there:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
Hello,
I am facing same problem with Shuffle Casino.
My username is: Czapa90
Have been waiting 12days for my 2 withdrawals.
Hello, I guess you could use some help. Do you also focus on sportsbetting?
In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.
Even the user feedback described strange delays...
Hello CasinoGuru team,
I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.
I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.
I also find other similar discussions in the past, how did you resolve them?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
