Der er en del ting, der skal siges om denne hjemmeside.
De udelukker brugere fra livechat, livesupport og endda e-mailsupport, når de har lyst, ofte uden at give nogen ordentlig forklaring. I mellemtiden har jeg personligt anmeldt folk, der alvorligt har fornærmet sideejerens mor, men disse brugere blev ikke udelukket.
VIP-værttjenesten er et andet stort problem. De kan opsige din VIP-vært uden at give nogen som helst grund. Bonusser og lossbacks krediteres nogle gange ikke, eller kravene/grænserne ændres vilkårligt.
Hver fredag under Kick-livestreams er der vulgære, stødende og til tider ulækre vittigheder. Brugere udsættes for upassende indhold og folk, der fremstår halvnøgne, hvilket er fuldstændig unødvendigt og uprofessionelt for en platform som denne.
De har heller stadig ikke fundet en effektiv løsning til kode og rainbots. Derudover er Airdrop og kodekrav blevet ændret, når de har ønsket det, hvilket giver brugerne en følelse af, at reglerne simpelthen kan ændres når som helst.
For at være fair, er siden i sig selv hurtig, og udbetalinger behandles hurtigt. Det er stort set de eneste store positive ting, jeg kan nævne.
Jeg siger dette som Ruby 5-bruger: denne hjemmeside havde et enormt potentiale. Desværre ser det ud til, at da de nåede et vist niveau, blev de selvtilfredse og holdt op med at bekymre sig om brugertilfredshed.
Jeg har omkring 13 millioner dollars i indsatser på denne side, men de tog min VIP-vært væk uden nogen grund. De gav mig ikke mine bonusser, og så blev jeg udelukket fra livechat og livesupport.
Tænk lige over det.
Efter en indsats på 13 millioner dollars er det sådan, en loyal bruger kan blive behandlet.
Siden har potentiale, men potentialet betyder ingenting, hvis du holder op med at respektere og lytte til dine brugere.
There are quite a few things that need to be said about this site.
They ban users from live chat, live support, and even email support whenever they feel like it, often without giving any proper explanation. Meanwhile, I have personally reported people who have seriously insulted the site owner’s mother, yet those users were not banned.
The VIP Host service is another major issue. They can terminate your VIP Host without providing any reason whatsoever. Bonuses and lossbacks are sometimes not credited, or the requirements/limits are changed arbitrarily.
Every Friday, during the Kick livestreams, there are vulgar, offensive, and sometimes disgusting jokes. Users are exposed to inappropriate content and people appearing half-naked, which is completely unnecessary and unprofessional for a platform like this.
They also still haven't found an effective solution for code and rain bots. On top of that, Airdrop and code requirements have been changed whenever they wanted, leaving users with the feeling that the rules can simply be changed at any time.
To be fair, the site itself is fast, and withdrawals are processed quickly. Those are basically the only major positives I can mention.
I'm saying this as a Ruby 5 user: this site had huge potential. Unfortunately, it seems that once they reached a certain level, they became complacent and stopped caring about user satisfaction.
I have around $13 million in wager on this site, yet they took away my VIP Host for absolutely no reason. They didn't give me my bonuses, and then I was banned from live chat and live support.
Just think about that.
After $13 million in wager, this is how a loyal user can be treated.
The site has potential, but potential means nothing if you stop respecting and listening to your users.
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