Slot Mafia Casino – generel debat (side 3)

Dette er allerede anden gang for casinoet.

De kunne svare før, men nu har de lavet en fejl og svarer næsten ikke længere.

Uprofessionelt - efter min mening.

Hvad sker der, hvis du ikke svarer?

Oh, I hate to say that, but if the casino decides not to respond, the complaint will be closed as unresolved, I'm afraid. 🙁

We will not be able to help you proceed further with the winnings claim, and the casino will, therefore, be given black points based on the equivalent of the disputed amount.

I'm shocked to see a casino with such a reputation ignoring your complaint, though.

Jeg er fuldstændig målløs, da de allerede har svaret én gang. Meget mærkeligt...

I also find it very odd. I even triple-checked the complaint thread earlier, because I spotted a response and then nothing else at all. There is still a slim chance that the casino has contacted Matěj directly—I mean, outside the complaint thread. Though it is just a possibility, I have no means to check that right now. 🙁

I andre tilfælde svarede de andre brugere for et par minutter siden. Jeg får ikke noget svar ...

I agree that it looks unpromising. It's best to wait for an update from Matej, I reckon. I'm sorry to see this development, but it is still not a closed case. The rating is high, so I wonder why they would ignore the complaint at this time. To me it makes no sense. Do you know what? I'll dig a bit.

It must be frustrating, and I just can't leave something that does not make any sense alone...

I went to Matej and frankly, I received grave news. The casino representative stopped responding to Matěj shortly after he explained the mistake the casino made regarding responsible gambling practices. I fear the management is unlikely to change the views on this. Matej has been exploring alternative methods to reach out to the casino's staff in an attempt to resolve the issue...

Tak Radka,

Så, som vi havde mistanke om, svarer de bevidst ikke længere. Men det er godt at have denne sag offentlig.

I find such behavior ridiculous. This behavior has truly infuriated me, as it seems a number of operators have taken it upon themselves to exploit vulnerable players. We had a special call about that earlier today, and I honestly do not know what to say. It is getting worse this year. We were talking about many reputable operators.

Hej Radka,

Realistisk set har vi ikke en chance længere, vel? Det er frustrerende; jeg har altid syntes, at man skulle indrømme sine fejl. Jeg var klar til at finde en fredelig løsning.

Kunne du poste et link til min sag her? Jeg vil gerne beskytte spillerne, hvis der ikke er meget andet, jeg kan gøre. Jeg har allerede bedt Matej om at offentliggøre min sag.

Of course, the complaint is right here:

https://casino.guru/complaints/slot-mafia-casino-player-s-account-was-improperly

(I left the link in the english version; hence, it can be Googled more easily for everyone.)

Well, one day left. Matěj is trying to contact their affiliates to let them know about the complaint too.

Tak,

I hvilken grad kunne partnere gribe ind? Er det overhovedet muligt?

Jeg er målløs; spilleren bør altid komme først. Jeg bliver simpelthen ignoreret her.

De har lige svaret!

I bet the affiliate team managed to help push for cooperation. 🙂

Perhaps there is still hope for a fair outcome!

Hej Radka,

De indvilligede i en refusion onsdag, men indtil videre er der ikke modtaget nogen refusion.

So, please let us know how it continues.

Hej Romi,

Jeg venter i øjeblikket på bekræftelse af mine dokumenter og den tilhørende udbetaling af refusionen.

Alt i alt er jeg positiv, da Slot Mafia allerede har svaret på min e-mail og informeret mig om, hvilke dokumenter de kræver.

Med venlig hilsen

I like your positivity, and I hope that everything will be resolved soon.

Have you already sent all the documents?

We'll wait for your update.

Hej Romi,

Jeg har fremlagt alle dokumenterne og modtog i morges en e-mail, der bekræfter, at anmodningen nu er modtaget af finansafdelingen.

Med venlig hilsen ☺️