Slotuna Casino – generel debat (side 10)

Hi,

Yes, they paid me. It took 5 business days. 😊

Jeg fik min første udbetaling for en uge siden, og jeg venter stadig på den anden 😏

Good day to you too! Though I imagine it could be even better given those circumstances... Well, you can lodge the complaint anytime you prefer, but it's fair to say that the CRC team provides each casino with 14 full days to pay out the money, because based on our experiences, decent casinos are able to resolve most issues within this time frame.

My hope is that this casino will not become an exception, of course. 🤞

Mange tak for din interesse!! Jeg venter så en uge mere, og så indgiver jeg en klage!!!

Godmorgen, jeg har talt med dem i chatten, og de siger stadig det samme, siger at jeg skal være tålmodig lidt længere osv. Udbetalinger afventer fra 30/04/26 og 01/05/26, hvad foreslår du jeg gør? Tak!

Good day to you. I was hoping the complaint wouldn't be necessary, but just as I described earlier: if the casino is not for any reason paying you out within 14 full days, I recommend filling out the complaint form. I'd say there is no reason for waiting longer when it comes to complaining.

You can start rightt now by following this green link 👈👈

I'll help you if you could use more details; just let me know, please.

Det er ikke gået 14 dage, og de har også fortalt mig, hvor meget der er siden den første udbetaling den 4/5!!! Men de andre 2 er fra 30/34 og 01/05, og de er stadig ikke blevet behandlet? Skal jeg fortsætte normalt eller vente til 13/5??? Tak.

Well, the way I see it, it's going to be 14 days very soon, at least for the first one. Since you do not sound very confident with the casino's poor explanations, maybe it is reasonable to consider the complaint. It takes at least a day for the request to be reviewed. It would be good to keep that in mind.

That's of course your call and there is nothing else I can offer.

Is it somehow better now?

Ok tak, jeg vil indgive en klage.

You are welcome. A few tips if I may:

It's quite easy to close the case once you have the money, so you don't need to hesitate with submitting the case at all.

And secondly, even if the money were to arrive partially today, for example, I would still keep the case open because each party, including the mediator and you, has 7 days to respond. This means that the initial time period of the complaint may also cover the other withdrawals, if I explain it clearly.

Godmorgen!!! Lad os starte fra bunden. Jeg vandt i alt €4.500 på dette casino. Den første udbetalingsanmodning blev foretaget den 30/04/2026. Den første udbetaling blev behandlet efter tre hverdage, og derefter har jeg i 17 dage endnu ikke modtaget pengene fra de to andre udbetalinger, som casinoet tillader mig at foretage, og selvfølgelig kan jeg ikke fortsætte med efterfølgende udbetalinger!! Jeg har registreret mig på mange casinoer som dette, men aldrig nogensinde har udbetalingen oversteget 15 dage!! Jeg har indgivet en klage i tre dage og venter på et svar, fordi det virkelig er første gang, jeg er bekymret..... Jeg chatter også ofte med dem i chatten, og de fortæller mig ikke noget nyt, bare rolig, men ingen fortæller mig, hvornår jeg modtager mine penge. Jeg er meget vred indeni. Hav en god dag igen.

Hello, I understand that such a delay feels almost unnatural, especially when this is the first time ever. Thus, I guess there is no point in focusing on the possibility of such a situation. Instead, I'd like to highlight that based on the previously paid money, it should be a matter of time and I hope it won't take longer than necessary.

When it comes to delays, chat operators rarely have access to specific details, but do not worry, the complaint was a smart step and we shall see what's coming.

I know its dificult situation and I get why you feel anger.

Godmorgen Radka, mange tak for din hjælp, så vidt jeg kan se, er pengene lige blevet sat ind på kontoen!!!!!! Nu vil jeg prøve igen med yderligere 3 udbetalinger hver 24. time, hvad skal jeg nu gøre med klagen, skal jeg lade den ligge???????

Good morning to you! It sounds promising! Given those circumstances, I would suggest updating the complaint about the money paid but at the same time leaving it open until the last portion of the money has been successfully withdrawn. Just in case something feels odd along the way. It's kind of inconvenient to submit three new withdrawal requests daily, I reckon. Therefore, it can be a good idea to let the process be covered by the complaint. What do you think?

Okay, jeg lader det være, mange tak for alt!!!!

Hej,

Jeg har anmodet om en udbetaling fra Slotuna den 23.7. og 24.7., og udbetalingerne bliver stadig gennemgået, og sagen er ikke kommet nogen vegne? Alle i chatten lover at fremlægge sagen, og at der er en efterslæbning. Har andre haft de samme problemer? De sidste udbetalinger kom inden for et par dage.

Hello. I’d say right from the start that we generally give casinos 14 days to resolve this kind of issue. I understand that delays can sometimes happen, but there should usually be a valid reason for them.

If the casino is simply continuing to review your withdrawals without giving you any clear explanation, then I’d say that is quite a long time.

I was going to recommend that you open a complaint, but I can see that you’ve already done so and that it’s currently in the review stage. So we’ll have to wait for our team to pick it up, and we’ll do our best to help you.

Did the casino require you to complete any verification or anything similar that could have caused the delay? And are these your first withdrawals from this casino?

Hej!

De kræver ingen handling, alt er fint med kontoen ifølge kundeservice.

Jeg har tidligere hævet 2500 euro uden problemer, så kunne jeg hæve 500 euro hver dag i 5 dage, og pengene ankom til min konto på bare et par dage. Nu kan jeg ikke engang lave en ny hævningsanmodning, fordi de 500 euro, jeg hævede, har været under gennemgang i næsten to uger.

Thanks for your reply. If the casino continues to delay the process and you still haven’t received your money after the two-week period, as I mentioned before, our team will try to help you. I really hope you’ll get your funds.

I’m not sure why the casino is taking so long at the moment or what is causing the delay, but I think there’s a good chance you’ll receive your money, especially since you’ve already successfully received several withdrawals from them.

It may simply be a matter of time, although I understand that waiting this long for your money can be quite stressful. For now, I think the most important thing is to remain patient. Unfortunately, I can’t estimate exactly how much longer it will take, but hopefully, the wait from this point onward will be as short as possible.