Slotuna Casino – generel debat (side 11)

I’m sorry to hear that. If you’ve already been waiting for your second withdrawal for two weeks and the casino keeps giving you the same answer, then I think submitting a complaint with us would be a reasonable next step.

You’ve already submitted several complaints with us before, so I assume you’re familiar with the process. In any case, I’ll leave you the link to the complaint form so you can access it easily.

Hej, af en eller anden grund virker linket ikke for mig, jeg kan ikke skrive noget.

According to what I see, you were able to open a complaint. 🙂

Now we have to wait for next development.

Det er også sjovt, at jeg også spiller på deres søstercasinoer. I hvert fald går jeg ud fra, at de er en del af den samme gruppe, så de samme problemer på hver enkelt. Jeg bemærkede selv, at de (søstercasinoerne) håndterer den første udbetaling ret hurtigt, men når man så prøver at hæve igen, begynder det at slæbe sig og finde på undskyldninger. Så det er det samme mønster for alle. Man venter på, at spilleren keder sig og spiller pengene væk. Jeg har også gjort det, når jeg blev nervøs. Jeg kunne få 3000 euro fra forskellige casinoer, men gæt engang, de begynder at brokke sig over alles penge igen, frustrerende 😵‍💫

Sure, I understand why it can sometimes feel like a casino is deliberately dragging out a withdrawal in the hope that the player will cancel it and continue playing.

That’s also why, once a player comes to us with a complaint, it’s very important not to cancel the withdrawal or play with the money while the case is being handled. If the money is eventually lost through further play, there may no longer be anything left for our complaint team to help recover.

I know waiting for your own winnings can be frustrating, especially when the process takes longer than expected, but it’s important to see it through.

If the casino doesn’t resolve the situation, refuses to cooperate with us, or the complaint ultimately ends as unresolved because we consider the casino’s approach unfair, there can also be consequences for the casino, including an impact on its Safety Index.

So whenever a similar situation happens, opening a complaint can be a good step, but just as importantly, keep the withdrawal pending and don’t give in to the temptation to cancel it and play with the money simply because you’ve already been waiting for a long time.

Selvfølgelig har jeg ikke spillet nogen penge væk ... lad os bare vente og se, hvad der sker.

Jeg havde det samme problem med et casino, jeg ventede næsten 2 uger på mine udbetalinger 😡 Og det samme gælder søstercasinoer! Jeg venter stadig på en af ​​mine udbetalinger.

You did the right thing.

I really hope they get to your case as soon as possible. Unfortunately, that part isn’t up to me, so for now we’ll just have to wait and see when they respond.

Jeg er glad for at kunne sige, at jeg modtog mine penge i dag, så sagen kan lukkes. Tak for hjælpen, casinoguru😊