Smokace Casino – generel debat (side 2)

Well, in such a case, there is nothing more we can do... These complaints usually end as "unresolved" and the casino gets black points and the rating gets lower.

Let's hope this is not going to happen.

God eftermiddag folk, er der nogen, der allerede har trukket sig fra smokken? Fordi jeg allerede har forsøgt at få det der i en uge, men det er altid annulleret, jeg har sendt alle de dokumenter, de bad om, og de annullerer altid mit PIX og får det gjort gennem CPF, men jeg gør det, og intet kan nogen hjælpe mig?

God eftermiddag folk, er der nogen, der allerede har trukket sig fra smokken? Fordi jeg har forsøgt at få det der i en uge, men det er altid annulleret, jeg har sendt alle de dokumenter, de bad om, og de annullerer altid mit PIX og får det gjort gennem CPF, men jeg gør det, og intet kan nogen hjælpe mig ?

undgå en indbetalingsbonus til casinoet, casinoet forhindrer dig i at spille 99% nolimit pragma hackshaw etc spil under bonussen selvom de pågældende spil ikke er på listerne

Thanks for the information. It's always a good idea to check the Terms and Conditions or contact support about games excluded from the bonus. Of course, always take screenshots in case something unforeseen happens. 

Anyway, did you use any bonus here ? If so, how did you come across games that are not on the list but you can't play them ? 

I would like to know if it is normal if in this site (smokace) and two days that I made a withdrawal request and it has not yet been accepted. I have already done all the steps for profile verification. I sent two e-mails to their department and they still haven't responded to me two days later should I worry?

Hej, jeg har en konto hos Iti Itaú (digital konto, men de autoriserer ikke min udbetaling, de siger, at kontoen er forkert eller inaktiv, hvordan kan jeg få dem til at godkende min udbetaling? Hjælp mig

Hi, does this mean that you have passed the verification successfully or are you still waiting for confirmation that you have a fully verified account ? I would like to point out that we give casinos 14 days to resolve withdrawals and KYC, so I guess if you are waiting only a few days there is nothing to worry about yet and I would recommend to be a bit patient.

I will wait for the answer.

Hello and did you try to ask the casino what is wrong with the account or why it is inactive ? Alternatively, do you have an activated account that you want to withdraw to and do you have a problem with it ? Maybe it would be useful to write to the digital account support to see if there is a problem and if so how it could be solved. Optionally, you could use a different method in the casino and check with live chat how best to withdraw. 

Try asking and tell me what answer you got.

Hej, jeg vil gerne vide om de næste ændringer, fordi økonomiafdelingen ikke gav mig en løsning til at rette en hævning til en værdi af 1.900,- fra Smokace, og beløbet, så snart det kom ind på min konto, blev returneret af picpay bank til smokace, men pengene vendte ikke tilbage til min konto på kasinoet, og support ved ikke, hvordan den skal forklare mig det, og økonomiafdelingen svarer ikke. Jeg har brug for en løsning, fordi jeg allerede har sendt bevis på, at pix'en blev returneret af banken

Hello, I think you'll have to sort this out with the casino. It would certainly be useful to know the reason why this happened and where your money is since you say the bank returned it. Have you tried asking the bank if they can explain this situation ? 

Of course, if you think that the fault is not yours, you can file a complaint with us here on this link. 

Also, if you have any new information, let me know. 

I will be waiting.

Kæmpe fidus dette casino.

Jeg har spillet på denne side i lang tid og er allerede VIP. I går havde jeg min første store gevinst på i alt €3000. Selvfølgelig fik jeg disse udbetalt (3x1000€ på grund af "tilbagetrækningsgrænse")

I dag vil jeg logge ind og tjekke, pludselig blev min bruger blokeret.

"Suspendering på grund af ludomani"

Det er det dristigeste, jeg nogensinde har hørt.

Hold dig væk fra dette casino, 1-2 udbetalinger er gode, og så snart der er en anstændig gevinst, blokerer de din konto. Jeg vil også anlægge sag mod det.

Hvis udbetalingerne ankommer, og min konto forbliver spærret, accepterer jeg det.

Jeg vil holde dig opdateret om, hvorvidt udbetalingerne kommer, men indtil da, hold dine hænder væk fra denne side

Are you saying the casino blocked your account without further notice? That does not feel right at all.

Have you ever asked this casino to close your account due to gambling addiction? Because even if you have, it's not a fair reason for voiding any winnings, if you ask me.

I'll be here for an update.

Ja, jeg har aldrig bedt kasinoet om at lukke mig, og det blev heller ikke annonceret. Jeg havde min første store gevinst for 2 dage siden, forsøgte at logge ind i går og fik beskeden "Bruger blokeret på grund af ludomani", det kan ikke være sandt, hvis ja, skal de udbetale gevinsten og så blokere mig, hvis de tror Det er jeg, men jeg var afhængig af gambling. Det var aldrig et problem for dem, før jeg vandt stort én gang

That's something to think about! I mean, this is quite a huge mistake, and I'm glad you found us and created the complaint. Such a situation needs to be clarified.

Of course, it is not reasonable to use an addiction as a reason for closing the account with an active balance.

automatisk kyc mislykkedes, og kyc-support-e-mailen reagerer ikke

Oh!

How specifically did the automatic KYC fail, please? Is there anyone you can turn on per chat?

Frankly, without the casino's support, we won't get too far...

So have you gotten paid out yet?

ikke spille der.

Kind of too late for that 😳