Spinanga Casino – generel debat (side 26)

Well, if you didn't get any further and you keep getting the same generic answers then I would open a complaint on the link I shared with you in my last reply. At the moment I've seen that the casino has quite a few open complaints and a lot of players are experiencing a delay in withdrawals, but eventually even though it's been quite a long time the casino has paid the players so far. 

So I strongly believe that this will be the case in this instance as well and you will not have any further problems. 

If anything changes, let me know.

So did you get the update by email as it says on the screenshot you sent ? If so, what was the content or what did they tell you ? I'm sorry that you've been waiting so long and that it's still impossible to verify, I'd be losing patience. 

But unfortunately there is nothing we can do but wait.

Det er svært at tro, at de har haft så mange udbetalingsanmodninger i en måned... Jeg tror, at ethvert casino med respekt for sig selv ville have løst denne sag anderledes, i stedet for at annullere udbetalingen efter 10 dage på grund af en teknisk fejl, som gør, at ventetid på tilbagetrækningen længere. Kasinoreglerne siger, at udbetalingsbehandling tager op til 3 hverdage, og hvis spilleren ikke overholder reglerne, bliver han straks straffet... Ingen retfærdighed xD

der kom på mail

Yes, I understand what you are saying and I think you have a point. However, we know that withdrawals may be delayed not only by the casino but also by other factors. That's why we also give casinos 14 days to sort it out and if they don't, then we advise players to complain. I know that everyone would probably like to get the money sooner and not have to file one, but sometimes it's probably not possible. Anyway, I hope everyone who is waiting will see their money as soon as possible.

Can the documents be delivered to them again or not? Last time I saw it was a problem. Even so, you probably haven't moved on and I'm getting worried, but anyway the complaint is still open and we have to hope that it can be resolved.

Denne er nu kommet, så den bliver åbenbart stadig tjekket, jeg kan ikke uploade noget mere!

Og de annullerede betalingen igen... denne gang efter 10 dage. Dette kasino er forfærdeligt

Ja, det er virkelig forfærdeligt

Jeg bad om bekræftelse af overførslen, og de vil ikke sende den til mig... For det er angiveligt min banks skyld, at jeg ikke har modtaget pengene. FUP! Og penge kan overføres fra andre casinoer uden problemer.

Åh, blev pengene sendt? Jeg troede det var aflyst?

Åh, blev pengene sendt? Jeg troede det var aflyst?

Ifølge dem blev de sendt, men banken annullerede overførslen, og pengene blev returneret til dem.

Så til sidst fik jeg dem ikke

Jeg ville blive glad, hvis vi kunne tage et skridt fremad, men siden den 14. juni, hvor jeg anmodede om den første udbetaling, er der ikke sket noget ☹️

So you'll have to wait until it becomes available or the casino gives you an update. But I don't understand that if they ask you to do something, it can't be uploaded, it's illogical to me. 

Nevertheless, did you try to ask if it doesn't work if you can also send it by email ? I thought of that as a possibility. 

So when the casino told you that there was a problem on the bank's side, did you try to contact the bank to find out if that was really the case or if they had an issue ? It might not be a bad idea. 

Anyway, if you have a complaint, I believe we can help you and hopefully you will get your money. 

I'll keep my fingers crossed for you. 

Jeg har spurgt om alt og får altid det samme svar! Vent og se!

Svar i chatten

I think it doesn't even make sense anymore because every answer is the same. I would try to write to them once every 2-3 days but probably not anymore and unfortunately you will have to wait. 

I hope the casino will answer your complaint and clarify the situation. 😕

Jeg kontaktede banken, og de fortalte mig, at jeg skulle sende dem en overførselsbekræftelse fra Spinanga (Spinanga ønsker ikke at sende mig en overførselsbekræftelse).

Banken sagde, at der ikke var nogen overførsel til mig.

Så nogen snyder her, og det er Spinanga.

Jeg skulle skrive en e-mail til dem om dette, og indtil videre har ingen svaret.