Spinanga Casino – generel debat (side 25)

Og de skrev tilbage sådan her

Jeg har nu også ventet på udskrivelse i 17 dage. Hver dag siges det, at vi har informeret den ansvarlige afdeling om, at de vil betragte tilbagetrækningen som hastesag. I dag endda som et "højt" sus. Det er meget mærkeligt for mig, at der ikke rigtig sker noget. E-mails besvares ikke, og på trods af adskillige live chat-diskussioner er sagen ikke nået frem nogen steder. Det ville være rart for mig at få kontakt til den øverste ledelse, så sagen kan blive gennemgået.

Det samme til mig

I can see that you have mastered it yourself and therefore Tomas has described everything you need to know. We'll have to be patient for now and you can check back in the casino from time to time to see if you learn anything new. 

If you do, I'll be here. 

Hi, that's definitely a problem, because you have to use everything in the casino exclusively in your own name. You are not allowed to top up someone else's account, so I think the verification will probably be quite difficult and will end up failing. Such things are basic and are always written in the Terms and Conditions. 

Did you play in the casino for the first time ? 

Oh god, I didn't even hope it would be rejected by the casino again. Do they keep giving the same reason or was it for something else this time ? 

Så jeg sendte hele transaktionshistorikken som PDF, og så kom dette!

Jeg sendte derefter hele transaktionen til banken igen

Jeg forstår ikke det hele mere!

Jeg var altid i stand til at verificere mig selv overalt uden problemer

Sådan har det været i præcis 3 uger nu!

Yes is there a way at leaste get the money that its in the account back

That's quite a lot I would say. In this case we will have to wait to see what our team finds out and how it will develop further because in this case I really don't know what to say. I find the whole thing a crying matter. I hope that our team will be able to help you.

You can certainly try and ask for a withdrawal, but I'm not at all sure how it will turn out. But you can let me know.

Good luck

Jeg forstår ikke, hvad de vil længere

Ville de måske stadig kunne lide kortet?

kan ikke uploade noget her! Upload-knappen er simpelthen væk!

Jeg har anmodet om en tilbagetrækning siden 22/6 og stadig intet

Min har kørt siden 14.06 og ikke engang verifikationen er bestået

I can see that this is getting harder and harder for you to verify. You wrote on live chat that it is not possible for you to deliver documents because you cannot upload them ? 

I also noticed that the complaint has progressed and now the casino should respond to it, so I firmly believe that it will bring some light to this whole situation and eventually it will be resolved. 

If there is anything new, don't hesitate to write.

Hello, we give casinos 14 days to send money to players and I see that this has not happened in your case. That's why I would suggest you start by opening a complaint where our team will try to help you. 

If you are interested, you can open it by clicking on this link. ⬅️

However, since you have been waiting for over 2 weeks, did the casino tell you the reason ? Were you able to verify your account ? Did you play with any bonus ? 

Let me know where you stand in your situation.

Jeg lavede en indbetaling den 16/6, jeg havde bonusser, og jeg vendte den normalt, så så jeg, at udbetalingerne var forsinket, og fordi jeg havde en saldo, annullerede jeg dem for at hæve det største beløb, jeg kunne. Så opstod der en fejl med betalingsmetoden, og jeg annullerede igen og trak tilbage igen, siden da hver dag hånede de mig med automatiske svar, og endda en repræsentant talte til mig, som om han ville fortælle mig, lad os ikke overraske, at der er værre ting 

Bekræftelse siden 3 uger 😩