Well, that would make me a bit angry to say in the first place. What payment method are you trying to withdraw ? When your account seems to be fine and the casino can't tell you anything, it seems a little strange to me.
However, as I mentioned, if 14 days pass and nothing moves forward, then I would recommend filing a complaint.
Anyway, have you made a new withdrawal ?
Nå, min udbetaling blev annulleret igen, de fortæller mig ikke engang årsagen, der er gået over 14 arbejdsdage, i mellem spillede jeg 100 euro fra udbetalingen i sidste uge og vandt flere penge, så jeg har 2 udbetalinger, men folk er svindlere, de siger det samme, jeg vil gerne have, at mine penge fortæller mig, hvad jeg skal gøre
If it has been more than 14 days since you failed to withdraw the money then I would recommend lodging a complaint.
You can do so here on this link and we will see if our team can help you.
I also wanted to ask why your withdrawal was cancelled but I see that casino hasn't told you anything and apparently doesn't communicate with you. Then I think the complaint is a good step.
Of course, if you don't know what to expect from this process, then I'll attach a guide that might tell you more and give you information about the whole procedure.
Are you in?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Hej, jeg har ventet 7 arbejdsdage på min første udbetaling. Jeg har allerede ansøgt om 3 udbetalinger, og endnu en kommer stadig. Jeg bliver bare afskrækket.
So. Have you already recived money from them?
Yeah.... its just frustrating af...
Og var du i stand til at verificere dig selv?
Hei.
I also want to share my experiences with this casino even though i wrote an review and made a complaint. I registered there because I saw the high score and thought this is a serious, trustable casino. They have a lot of games and high bonuses.
However when it comes to withdrawals they really act strange. I have been waiting for it for 11 days now. Since the first day of withdrawaling i asked in live chat to get verified. They always told me its not needed and that my withdrawal is fine. After 10 days the section to verify was usable. Now i need to wait for many days again to get verified and no money in sight.
However. If you read this and want to play in this casino -better DONT. Its just frustrating and nervewrecking running after the winnings...
Hey!
I know such an experience does not fit well in its safety rating. To be completely honest, its "high score" reflects the fairness or likeness with which players will be treated fairly. Frankly, withdrawal, speed, and verification effectiveness are aspects kept outside this rating simply because such procedures vary quite a lot.
So far, we have not found a fair way to generalize personal experience, thus, to cover these important aspects, the user reviews plus the complaints cover this space.
Honestly, what you described sounds like a real mess, and I'd like to thank you for sharing that.
Though I'm convinced this casino pays eventually, I would also prefer to skip this horror. 🙁
Hej, jeg har ventet 7 arbejdsdage på min første udbetaling. Jeg har allerede ansøgt om 3 udbetalinger, og endnu en kommer stadig. Jeg bliver bare afskrækket.
Hello.
Have you also come across a verification delay like the other player?
Let's hope this is all kind of temporary trouble. However, I can't figure out whether any of the withdrawals you mentioned have made it through.
Feel free to update us, please. If you struggle, we are here to help.
Jeg har ikke modtaget nogen betaling endnu, og der er ingen måde at bekræfte det nogen steder. Jeg venter på den første anmodede tilbagetrækning om 7 dage
Chatten fortæller dig altid, at du ikke behøver at verificere dig selv, og at alt er i orden. Men hvis du så skal verificere dig selv efter at have ventet evigt på udbetalingen, er det en joke 😅 Jeg tiggede virkelig om at blive verificeret hver dag, men de sagde nej hver gang, kun når økonomiafdelingen havde brug for det. Senere sagde de "du kan altid verificere dig selv" Jeg var nødt til at verificere efter 11 dage, venter stadig på bekræftelsen - i dag er dag 14
Så insister på det, hvis det er muligt, burde have taget screenshots af samtalen
Wow, 14 dage allerede? Jeg tror ikke, det er rigtigt, hvordan det gøres. Hvor meget handler det om for dig?
Det er den 8. dag og jeg kan stadig ikke se noget eller ændringer i udbetalingerne... hvis nogen kan hjælpe mig...
Jeg har ventet på en tilbagetrækning fra Spinanga siden 10. marts, sweetbonanza fortalte mig at det ville tage 3 dage, så op til 5 spørger jeg og det fortæller mig at der er en forsinkelse i økonomiafdelingen, det er 490 euro og yderligere 100 men jeg er bange for, at jeg ikke vil gøre det aldrig se på min konto, de forsinker mig dagligt
Det er den 8. dag og jeg kan stadig ikke se noget eller ændringer i udbetalingerne... hvis nogen kan hjælpe mig...
That must be really hard, but you did what you could, I'd say. For now, stick with the complaint. Frankly, there is still some time left for the casino.
Yet, I hope money will make it through sooner than later! 🤞
Jeg har ventet på en tilbagetrækning fra Spinanga siden 10. marts, sweetbonanza fortalte mig at det ville tage 3 dage, så op til 5 spørger jeg og det fortæller mig at der er en forsinkelse i økonomiafdelingen, det er 490 euro og yderligere 100 men jeg er bange for, at jeg ikke vil gøre det aldrig se på min konto, de forsinker mig dagligt
Well, I'm sorry to see another player facing delayed payment!
As you can see, others are in the same situation, in my opinion, something is happening with the casino.
But frankly, for now, there is little we can do. As you probably don't know, we allow casinos 14 full days to fulfill the payout. With a stroke of luck, I pray the complaint won't be necessary, but it never hurts to be prepared, right?
In any case, kindly browse these instructions 👈
We shall see what comes next. 🤞
Kan ingen virkelig gøre noget for at dette casino kan stå frem og betale sine kunder? Jeg er ked af at sige, at jeg bliver snydt.
As Radka said, our team will try to help you, so I wouldn't be sceptical yet. I firmly believe that everything will work out and be fine and the casino will do the right thing in the end.
okay, vent i disse 14 dage, og hvis jeg ikke ser noget, vil jeg give dig besked
Den ene kundeservice siger, at der er blevet anmodet om dokumenter fra spinanga til verifikation, og den anden siger, at der ikke er anmodet om noget endnu. Jeg kan heller ikke uploade dokumenter nogen steder. Udbetalinger og verifikation har aldrig været så slemt i et kasino.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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