Spinarium Casino – generel debat (side 5)

So if they have a limit of 3k per month, it's quite logical that they won't let you withdraw 28k and reject it. So I would definitely not enter such high amounts again and try only what you can withdraw. It's certainly not the most pleasant and you will have to wait for your winnings but as long as the casino pays it's better than nothing believe me. You might not get your money somewhere else, so try to withdraw as much as possible and even if it's unpleasant, make sure you get at least what you were promised. 😕

Jeg er uenig med dig, Jaro, på alle punkter, og jeg finder det slet ikke logisk, at når et casino accepterer, at hvis gevinsterne er 10 gange større end indbetalingerne, vil den månedlige udbetalingsgrænse være 5000 € (R$31.600), er de 3.000 om måneden i real, det vil sige 537 €, og der er intet logisk i det. Hvor så du logik i det? Hvis mine gevinster er R$50.000 (R$8.000) hvor mange udbetalinger skal jeg så foretage?

Det er ikke logisk, det er første gang jeg har set dette, du vinder, og du kan ikke hæve beløbene, grænsen kunne være pålagt 537 € dagligt, ikke månedligt, dette er mere end bevis på, at de ikke ønsker at betale spilleren.

Casinoet er værdiløst, det er lort.

Hello, the way I see it, Jaro mentioned that it is logical for 28k to be significantly higher than the 5k monthly limit. That's all, I guess.

In any case, if the casino is unable to keep up with its limits, no wonder you sound that upset. Based on our information, the limits are entirely different - much higher.

Therefore, I suggest we defer that issue to the complaint process. It is imperative to see the casino's explanation for sure. Try to hold on, please.

Ja, det står allerede i Radkas klage, og jeg venter på det.

Og ja, jeg er meget ked af situationen, for man indbetaler penge på et casino i håb om at være heldig nok til at vinde noget, og når man så vinder, kan man ikke hæve de penge, man er blevet accepteret til. Man kan kun hæve 3.000 reais, det vil sige, det vil tage 22 måneder at hæve det fulde beløb. Jeg forstår ikke, hvordan dette casino har den rating, det har, men lad os vente, ikke sandt?

Jeg er ked af det, der skete for dig. De nægter udbetalinger. Lignende sager som dine og mine rapporteres online. Jeg forstår heller ikke dette casinos vurdering. Når de accepterer at lade dig hæve alle dine penge, vil de sandsynligvis fortælle dig, at de har problemer med bankudbyderen, og ændre betalingsmetoden til en, du ikke bruger, så de kan beholde dine penge.

Held og lykke, lad os vide hvordan det går.

Sorry, I must have got the amounts a bit mixed up because I saw that we were talking about euros, then reais and then I thought I saw dollars. 

I'm quite curious myself what the casino will say and how they will handle it. The limit is pretty low and I wouldn't want to be withdrawing money for that long. 

But we will have to wait for further progress.

So how did it work out with the withdrawing money, did you have to withdraw the limit every day ? Before you took it all out ? 

Godmorgen,

Er der nogen måde at få penge fra Spinarium ind på sin konto?

Hej,

Jeg vil anbefale at kigge på casinoets vilkår og betingelser, hvor grænserne bør være fastsat. Da det er ret populært at ændre grænser baseret på spilleraktivitet, ville det helt sikkert være en god idé at spørge support. De burde fortælle dig om de specifikke muligheder for din konto.

Generelt set er minimumsbeløbene for udbetalinger for eksempel:

150.000 euro om måneden

5.000 € pr. dag

Antallet af aktive udbetalinger kan dog være begrænset.

Siden du spørger, hvordan det rent faktisk fungerer, vil jeg gerne nævne det meget sandsynlige behov for kontobekræftelse. Jeg skriver mere, hvis du er interesseret.

Under alle omstændigheder skal du ikke være bange for at tjekke med casinoets support for specifikke og gyldige vilkår og betingelser. Hvis du støder på noget, der simpelthen ikke er helt klart for dig, så er vi her.

Min konto er bekræftet, jeg har allerede hævet penge til min konto flere gange, og det kom inden for 24 timer. Jeg har lige vundet et større beløb, og jeg kan kun hæve 8.000 CZK om dagen, og det samlede beløb er 200.000, så jeg vil kun hæve det i næsten en måned.

Unfortunately, if they have the limits set, we can't do much about it.

Have you asked for the withdrawal already? Are there any additional checks needed?

I requested a withdrawal, but it's been 24 hours and still no money has arrived in my account 

I så fald bliver du nødt til at vente. Én dag er slet ikke meget, og casinoer behandler normalt ikke udbetalinger i weekenderne.

Er dette dit første valg her? Spilde du med en bonus eller ej?

Hej. Jeg har forsøgt at hæve penge fra min konto i 5 dage, og mine forsøg bliver afvist.

Spinarium Casino beder mig om en sikkerhedskontrol for at logge ind. En 6-cifret kode... Jeg kan ikke finde den.

Hello, perhaps if you describe the code a bit further, we may have some ideas for you. Is the code supposed to be sent per email or perhaps to your cell phone?

Jeg har en ret dårlig oplevelse med Spinarium. De blokerede min konto i 8 år sammen med mine penge (jeg havde omkring 80 tusind tjekkiske kroner hist og her). Er der nogen, der kan hjælpe mig?

What is the reason for blocking your account, though?

When was the last time you could log in, please?

€100 withdrawal limit. How can the license issuer even allow this? Let me guess, deposits are unlimited. This is completely insane. How can the judgment differ so much here compared to Trustpilot? Does anyone know?

Hello, both are great questions, and I believe I have a guess. This withdrawal limit is very likely not the first amount the casino provides in its terms and conditions, because, just as you said, it is incredibly low. We used the lowest real withdrawal limit that the casino can pay to new players, which is based on player complaints and established casino practices:

"Low withdrawal limits for new players

Some unresolved complaints"

Decent casinos do not limit players' ability to withdraw based on ranks and also set reasonable limits to prevent frustration.

Sadly, I would not count Trustpilot among very trustworthy tools when it comes to casinos. Did they conduct research or directly evaluate this site's players who came to review? As far as I know, they don't. It's a platform to share others' experiences without own input. (Clever and quite easy, if you ask me.)