SpinBetter Casino – generel debat (side 13)

Hej, hvis jeg kan give dig et praktisk råd, så casinoets repræsentant bedre kan besvare dit spørgsmål, bedes du bruge "svar" eller "citér" i deres sidste indlæg i denne tråd. Dette vil øge chancerne for et hurtigt svar betydeligt.

Ellers lyder det, du beskriver, måske som en urimelig mængde sikkerhedsgodkendelse, men når man tænker på, at casinoet ikke har mulighed for at besøge dig og tale med dig ansigt til ansigt, så de kan diskutere eventuelle spørgsmål eller dokumenter, der er nødvendige, er de simpelthen nødt til at vælge alternativer. Jeg forstår, at dette kan være langvarigt eller vanskeligt, men det er altid bedst at samarbejde, for når en sådan form for verifikation er begyndt, skal den normalt gennemføres, før udbetalinger kan foretages.

Jeg håber, at casinoet vil kommentere på resten.

Hvis der sker noget, vil vi være her.

Og tillykke med sejren!

Spinnbetter ønsker muligvis ikke at udbetale gevinster

Tror du, at casinoet vil udbetale mig gevinsterne?

Casinoet skriver rapporter om, at det simpelthen, hvis jeg skal sige det med mine egne ord, simpelthen er færdigt med at indsamle beviser om identiteten og overdrage det til en specialiseret afdeling med specialister, som sikkert på en eller anden måde vil samle det sammen, og kontoen burde fungere, ikke rigtigt efter min mening, men jeg synes, det er mærkeligt, at de simpelthen opretter noget for mig på det, simpelthen fordi betalingerne ændrer sig der, hvilke der virker, hvilke der ikke gør, og jeg ved bare ikke hvordan, og det er et stykke tid siden, ligesom ja, ellers er udbetalingerne altid øjeblikkelige, hvorfor tager det dem så lang tid, ligesom hvad tror du er muligt, at casinoet virkelig ikke vil give mig pengene?

Hej, ud fra det du skrev, ser det stadig ud til, at din konto vil blive gransket i øjeblikket. De har videregivet dine oplysninger. Casinoer giver normalt ikke en grund, før de konkluderer, at kontoen enten er fin eller i uorden. Så hvis du ikke er opmærksom på noget usædvanligt og altid har fulgt reglerne, så tror jeg ikke, du har noget at bekymre dig om. Du skal bare vente, indtil gennemgangen er overstået. Så forventer jeg information fra casinoet om, hvad der vil ske herefter.

På nuværende tidspunkt forstår jeg ærligt talt ikke meget om de skiftende betalinger. Kan du prøve at forklare det mere?

Jeg forstår godt, at det er en stressende situation, men prøv at have det lidt sjovt. Ingen udover casinoet kan give dig et konkret svar på dine spørgsmål lige nu, du er nødt til at vente. Ud fra hvad jeg har fundet ud af om casinoet, udbetaler de gevinster i overensstemmelse med reglerne. Så efter min mening handler det om den endelige verifikation af din konto for nu.

JEG SKAMMER MIG OVER AT HAVE ANNONCERET DIG FOR SPINBETTER!

Jeg er tilknyttet et online casino og er registreret med e-mailadressen Drrodrigues031@gmail.com , og jeg indsender denne klage på grund af den misbrugte blokering af min konto, den uretmæssige tilbageholdelse af min betaling på 540 USD og blokeringen af ​​mine spilleres konti, som nu opkræver de beløb, de skulle have modtaget, fra mig. Denne situation forårsager alvorlig økonomisk og omdømmemæssig skade og demonstrerer tydeligt ond tro fra platformens side.

Fra starten har jeg opfyldt alle mine forpligtelser som affiliate og arbejdet på en ærlig og organiseret måde. Jeg har fuld dokumentation, herunder:

Udskrifter af kommunikation med spillerne, der viser, at de opkræver beløbene.

Bevis for alle foretagne transaktioner og betalinger.

Udskrifter og optagelser af chats med platformens support, der beviser, at jeg forsøgte at løse alt direkte.

Operatøren hævder, at der var tale om "manipulation af rollover" og uregelmæssig spilleraktivitet, men jeg har klare beviser for, at der ikke forekom uregelmæssigheder. De handlede krænkende, uretfærdigt og i ond tro og blokerede min konto og spillerne uden nogen reel begrundelse. Den måde, platformen har fungeret på, er yderst skadelig og skader alvorligt affiliates, der arbejder ærligt.

På grund af denne adfærd indsamler jeg alle beviser, herunder skærmbilleder af spillere, der opkræver betaling, kommunikationslogfiler, bevis for betalinger og præstationsrapporter, for at kunne tage alle passende retslige skridt. Hvis min betaling ikke frigives øjeblikkeligt, vil jeg anlægge retslige skridt mod platformen og søge fuld kompensation for moralsk og økonomisk skade samt offentlig afsløring af dens misbrug, så andre partnere eller spillere ikke lider skade.

Jeg kræver, at denne situation løses retfærdigt og øjeblikkeligt, i betragtning af at platformen har udvist total respektløshed over for sine partnere, hvilket har skadet min evne til at opfylde økonomiske forpligtelser og mit professionelle omdømme.

Jeg er til rådighed til at fremlægge fuld dokumentation og beviser, og håber, at platformen og denne mæglingsplatform vil tage de nødvendige skridt til at løse denne sag retfærdigt.

Hello, thank you for sharing your situation. However, please note that the affiliate relationship between a casino and its promoter is not something that can realistically be solved by any third party here.

If your priority is to help the affected players, the best step would be to direct them to us so they can submit their own complaints against the casino. That way, we can properly look into their cases.

https://casino.guru/guide/complaint-resolution-instructions

For your role as an affiliate, unfortunately, there is nothing we can do. If you want to share your experience or seek support from other affiliates, you might consider the GPWA forum (https://www.gpwa.org/forum/), which is dedicated to affiliate-related issues.

Best of luck with that!

Hi,

Been enjoying this casino until last week. On tuesday i got information that i needed to verify my account after a deposit. I had deposited and withdrawn before this, but verification is standard practice so no worries.

I sent the documents required and on wednesday i got an email saying it was sent for review. On thursday i got an email i had won in there promotion "Deposit lottery", the draw for this promotion was on the sunday before. 2 days before the request for verification.

Since my account was not verified i have not recieved the winnings and was told to come back when my account was verified.

Now 8 days has passed and my account is still not verified. No updates on the process, no winnings from the promo and my money is stuck on my account.

Hi.

So, they haven't sent any email regarding the verification at all, right? Have you checked the spam folder as well? Sometimes it can finish there, you know. 🤷‍♀️

What information is shown in your account, please? Is it still pending?

If you don't mind, I would suggest you wait until Monday, because during the weekend we won't do much anyway, to tell you the truth. Then if nothing changes, you should file a complaint here, and our team will look into that.

What do you say?

Hi,

Ive been told "all cases are handled in the order they come in".

There is nowhere on my account were i can se status of the verification. If i try to open a slot or place a bet i get an unavailable message.

Waiting for monday sounds like a plan

And what about the status of the withdrawal? What does it say?

I dont have an actual withdrawal. I have deposited money but i cant play with it. And its under minimum withdrawal limit so cant make a withdrawal either wich is kind of frustrating. The money is kind off stuck.

Sorry, I don't get why you are unable to play, though. Could you explain it better, please?

Hi,

I get an errormessage trying to open a slot. Something like "game is unavailable", same for betting on sports. When i asked livechat they told me its because i need to be verified.

To be verified before playing. Alright, now I get it.

Are you in touch with the support now, or do they not respond at all?

Sent a message again yesterday and the answer was "Your request has been sent to the specialists, wait for the answer."

Hi

I have deposited around €800 in total and now that I want to withdraw my balance of €700, I am not allowed to do so. Live support informed me that withdrawals via bank transfer are currently unavailable due to technical work, and that I can only withdraw through cryptocurrency.

However, according to the information on the platform, withdrawals can only be made using the same payment method that was used for deposits. If multiple methods were used, withdrawals must be proportional to the deposited amounts.

This effectively means that, in order to withdraw my full balance via cryptocurrency, I would first need to deposit €700 using crypto, which is not reasonable and clearly unfair.

I deposited my funds in good faith, and now the casino is refusing to allow me to withdraw them unless I make an additional large deposit. This is unacceptable and raises serious concerns about the fairness of the withdrawal process.

I can see that you have marked your complaint as resolved, and I am really glad for you.

So, could you tell us how you were able to withdraw your winnings at the end, please?

Hi, dear guru(s),

I would like to share my concern about how spinbetter did deny my access to my gaming account (like deposits, withdrawals, even playing games have been denied) linking a message with authorization error.

More than a week earlier my vip manager of the casino has suspected me on telegram that i am using someone else's account, which caused this matter - i guess. No propriate reason was mentioned to me about why did authorization error appear.

Eariler i have identified myself with my ID cards photocopies in a process of merging accounts, and it was succesfully done.

This time, I was patinently cooperative again and i reached out of security support starting a converstation. Has to sent of my sensitive personal and financial datas what they have requested, but in a secure way not that they have expected. For example i havent sent them to my google wallet tie to my bank card beacuse its shows all numbers of my bank card and cvc numbers which is absolutely unsecure to provide for anybody.

What i did i have sent all documents based on their requests which could prove unconditionally my rights ownership over my gaming account which is related to my person in a KYC process.

That was in 23rd of october since than nothing they are promising notification about my verification data result but nothing have happened

andf i ask them to let me inform about circumstances they are sending me earlier scripted messages.

Maybe in cooperation with you i should take a complain about this issue?

So there was no information provided regarding what triggered all this?

What have they found, though, that their assumption is that you have another account or that you play with somebody's account? 🤔

In order for our complaint team to help you out, you need to have some real balance money in your casino account. Is that so?

Did you request a withdrawal by any chance before all this started?