SpinBetter Casino – generel debat (side 16)

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Send venligst alt dette i klagen, det er vigtigt der, ikke her.

Du kan finde den her 👈👈

I stedet for at skrive på forummet, skal du fokusere din opmærksomhed på klagen og omhyggeligt læse, hvad der bliver skrevet til dig.

Hvis du ikke svarer, kan vi ikke hjælpe dig.

Forstår du det? Beskeden, du modtog i går i klagen, er en påmindelse om, at du har de sidste 7 dage til at besvare spørgsmålene. Disse spørgsmål står i klagen. Så dit spørgsmål "Betyder det så, at du nægtede at hjælpe mig med min sag? Så jeg får ikke mine penge??" løser ingenting.

Der er behov for at kommunikere og reagere. 🙏

Asi🧐

Would you like to explain your post, perhaps? 🤔

Hej, jeg har et problem med Spinbetter casino. Jeg har penge der, som de nægter at udbetale til mig. Deres system fortæller mig, at jeg kan hæve flere penge på 24 timer, hvilket virker som svindel for mig. De har en udbetalingsgrænse på €1.500 om dagen, og der er ingen grænse for indbetalinger?? Jeg skrev en e-mail til dem, og de svarede, at de ikke har nogen grænse, at min bank sandsynligvis har en, hvilket er det rene vrøvl. ...

Hmm, betyder det, at du kan have én udbetaling om dagen, og indtil den er behandlet, kan du ikke foretage en ny? Jeg ved, at det fungerer på samme måde på nogle casinoer, men for det meste er det sådan, at spillere kan have op til tre aktive udbetalinger. Hvis casinoet havde en udbetalingsgrænse, er det helt normalt, og jeg vil sige, at 1500 om dagen stadig er okay sammenlignet med de 500, jeg har set på mange casinoer.

Så prøv at beskrive det bedre for mig.

Jeg forstår dig, men jeg har ikke sat nogen udbetalingsgrænse. Det er bare en flok svindlere.

Det er ikke den bedste information, når de siger, at de ikke har en grænse, men at du ikke kan hæve mere, end du sagde. Har du prøvet at læse vilkårene?

Jeg tror, ​​at så længe casinoet udbetaler dig penge normalt, er der sandsynligvis ikke meget, vi kan gøre ved det. Men hvis det stopper eller tager lang tid, eller hvis noget andet vigtigt ændrer sig, skal du sørge for at give os besked.

Okay.. Tak.. Jeg giver dig helt sikkert besked, hvis der er noget.. Hav en god dag

Hav en god dag til dig også. 🙂

Hello,

I would like to share my situation and ask for guidance regarding a serious issue with SpinBetter.

I deposited money and was able to play normally without any issues. However, when I tried to withdraw my funds (around €599), I was required to complete identity verification through their third-party provider (Sumsub).

The problem started when the verification system repeatedly failed to accept my valid documents (Brazilian passport and residence permit). I contacted support multiple times and was constantly redirected between support and Sumsub, without any real solution.

Eventually, after several attempts and a lot of pressure, my account was finally marked as "verified" in the system.

Despite this, I am still unable to withdraw my funds.

At this point:

My account is fully verified

I have access to all features

But the withdrawal option still does not work

When contacting support again, I only received repetitive, automated responses. No one provided a concrete explanation or solution.

Worse, the support team has now:

Closed my chat multiple times without resolving the issue

Refused to provide further assistance

Warned me that I may be blocked from chat if I continue to contact them

This situation is extremely concerning.

This is no longer a verification issue — it is a blocked withdrawal despite successful verification, with no justification and no proper support.

I feel like I am being deliberately delayed and denied access to my own funds.

I have already:

Submitted a complaint on Trustpilot

Opened a complaint on Casino Guru

Contacted their support and security team via email

I am now preparing to escalate this to eCOGRA and the relevant licensing authority.

Has anyone experienced something similar or can advise on the next steps?

Thank you.

"Since you are representing SpinBetter here, I am addressing you publicly: Why is the casino ignoring the definitive evidence I provided regarding my 50,000 EGP withdrawal and the forged chat transcripts by one of your agents?

My case is officially filed here on Casino Guru and handled by 'Petronela - Head of Complaint Resolution Department'. I have provided proof that the agent involved is still active on your system as of today. Instead of generic replies, we demand an official explanation for this manipulation of playerdocuments.

My Account Details:

Account ID: 1069693349

Email: Mohamedhossam622000@gmail.com"

​"SpinBetter is a reputable name with a significant global presence. As users, we trust that major companies do not allow integrity breaches such as 'document forgery' to tarnish their standing.

​Therefore, I am confident that the casino's top management will not tolerate such technical or ethical errors. I expect them to work closely with 'Petronela - Head of Complaint Resolution Department' to prove that SpinBetter's credibility is far more valuable than any manipulation attempted by an individual agent. We look forward to seeing you act in accordance with the international professional standards you represent."

"Thank you, but I do not need to contact any external parties or use unofficial channels. My formal complaint is currently under the supervision of 'Ms. Petronela - Head of Complaint Resolution Department', and I place my full trust in her to reveal the truth and restore my rights regarding the 50,000 EGP. I will only communicate through this official platform to ensure integrity and transparency."

Hello, as you can see these days shady charcters are ready to pretend to be not just casino agents but also a Casino Guru emaployees. Good eye; it was a scam attempt.