SpinCity Casino – generel debat (side 5)

Hej, der er ikke sket noget endnu. Da jeg spurgte, fik jeg kun det sædvanlige standardsvar... Vær tålmodig, vent venligst lidt længere.

Er der intet, der kan gøres her?

Med venlig hilsen, Ines

Hello Ines.

Well, the information the casino provided sounds unconvincing, but it can still be the reason. I'm not saying it's okay, of course. Casinos should constantly try to find the best and quickest solution. The second point is, however, usually in casinos' hands. And this is when the complaint mediator steps in. I really hope it won't take any longer. I understand it must be demanding to check daily on the casino. 😐

Hej,

Jeg modtog betalingen i dag. Jeg er lettet.

Med venlig hilsen, Ines

Great news. 🙂

How long did you wait for it?

Will you still play here after this situation?

Hej,

Jeg ventede i 20 dage. Jeg ved ikke endnu, om jeg spiller her igen.

Med venlig hilsen, Ines

Oh yeah, I'm not surprised.

Wish you good luck. 🍀

Hej,

Desværre har jeg ventet på en udbetaling fra dette casino i 25 dage nu. Hver dag får jeg det samme standardsvar. Det er frustrerende, at der ikke er nogen fremskridt.

Med venlig hilsen, Ines

It seems that not much has changed since your previous experience with this casino. Did the casino explain why the withdrawal is taking so long? Based on your earlier experience, you probably already know that this casino is not among the fastest when it comes to payments.

However, I noticed that your complaint was closed as resolved only a few days ago. Did you receive the money covered by that complaint, and is this a new withdrawal, or are you still waiting for the same funds?

If the original payment has still not arrived, it would be better to contact the Complaints team and ask whether the complaint can be reopened. In general, it is best to keep a complaint open until the money has actually reached you, so you do not have to start the process again.