Banken har blokeret kreditkort 
Billedet viser, at der er gennemført 3 udbetalinger, hver på 500 schweiziske franc, men jeg modtog aldrig pengene; i stedet blev der på præcis det tidspunkt trukket tre gange 507 franc fra mit kreditkort.
Jeg har stadig en udestående udbetaling (se billeder) siden 14. september, den er under behandling.
I'm just asking if it is for sure debited from the casino, because we experienced many cases where scammers tried to do such a thing, but the casino was not at fault, you know.
Also, if you have some issues withdrawing your winnings from this casino, you should definitely file a complaint here, and our team will investigate the situation in order to help.
Have you already passed the verification there, please?
Hej Romi,
Klagen er allerede indsendt.
99,9% er Spinsy fordi
Casino Spinsy må have debiteret mit kreditkort, for den 12. september gennemførte Casino Spinsy mine 3 udbetalinger på 500 CHF hver, og på præcis det tidspunkt blev der foretaget 3 debiteringer i stedet for udbetalinger.
Jeg har præcis disse 3 debiteringer på min kontoudtog, men pengene er ikke ankommet endnu.
Min kreditkortforsikring refunderede mig disse penge.
Nu er kreditkortet blokeret, og der kan ikke foretages flere betalinger til dette kort, og Spinsy kontakter mig ikke længere.
Tak
I can see that Katarina has already started to work on your complaint.
What caught my eye, though, is that Katarina also has asked you how you can be sure that the casino tried to steal money from your account, and you didn't give any detailed answer either.
Because lately we came across many users with similar issues, to tell you the truth, and every time from a different casino. That is why I believe that it is related to some group of scammers that is trying to get to the players' money this way, actually, and the casino is probably not even aware that something like this is happening. 🤷♀️
So, can it be seen on the bank statement that the casino really tried to debit these amounts from your credit card? 🤔
Hej, Spinsy Casino udbetaler ingen gevinster, så snak med partnerne, så vil de undersøge det osv. Jeg indgiver en klage i morgen.
Hey, could you tell me why the casino doesn't want to pay you your money? Is there a specific reason, or are they just delaying?
Could you tell me a little more?
We give casinos 14 days to pay players, and then we investigate the situation.
På siden skriver de 3 dage til at behandle og kreditere pengene. Dagene er gået, og de har stadig ikke behandlet dem. Alt, hvad de siger, er, at de undskylder, vi løser problemet om tre dage. De svarer ikke på mine e-mails, uanset hvad, men hvis de ikke giver mig pengene inden mandag aften, vil jeg anmelde dem til den kompetente myndighed for casinoer.
Okay, how long have you been waiting? Didn't the casino ask you for any documents?
Nej, vi skal afsted i 6 dage nu, de bliver ved med at fortælle mig, at det er blevet promoveret, men stadig nej.
Which payment method did you choose? Sometimes there are delays in withdrawals at casinos, and we give casinos 14 days to pay out to players.
If they fail to do so, then we will try to help.
What do you say?
Sorry have been away and am only just sorting through my emails it was bitcoi. I selected.
Hello, no problem at all. 🙂
Jaro asked the other player anyway and I hope your withdrawal is okay now. Well, is it?
Nah no good no money no response to emails or chat
Oh my...communication dead end?
I guess it wouldn't hurt to respond to the complaint or file a new one. Depends on how it relates to the previous one, I believe.
Hey sorry I e had no aces to my phone as I’ve been in hospital recovering from stage 4 bowel cancer but can get back onto it now if someone is still available I still haven’t received anything
Hey, I hope you are feeling quite okay!
I guess it would be better to take your time to recover. The complaint can be submitted anytime, so do not push yourself much. 🙏
Just one limit I have in mind, though: the issue must not be older than 6 months.
Well, I'll leave that to you.
I’m ready to move forward with it please I emailed them multiple times and no response I’ve tried instant msging I don’t even get a response there while online
Okay, that's fine.
Just to catch up with the latest reply, whom did you try to respond to while online, please?
In any case, I was talking about the complaint feature Casino Guru provides to players. I'm referring to the complaint you attempted to use in July of this year. The link is here. 👈
Are we on the same boat, please?
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