Spinsy Casino – generel debat (side 8)

no this is a more recent case for lucky owl

also I have a issue with coinbet777 I have over 15000 in my account on there but I made a request for 500 but now getting the same non response ignore emails

Could you describe what kind of issues you experience there, please?

Perhaps we could help.

Udbetalinger holdes i ugevis, dit VIP-niveau sænkes, så du ikke kan hæve dine penge og ender med at miste dem; kort sagt, et fupnummer, når det kommer til adgang til dine indtægter, som forbliver blokeret.

Well, I see.

Since you complained, I believe you are familiar with the complaint feature I mentioned, so feel free to use it anytime you have no way to reason with casinos.

Kind reminder though: Since this thread is only about Spinsy Casino, I also suggest you start your own thread in which we may perhaps discuss things related to any other casinos at once. It is quite easy:

I'll meet you there.

Oh, I see. If it happens again in a casino, treat it as a game and try not to lose money. Otherwise the casino wins. I won't tell you this is not a scam, because you seem to be under pressure, and I get it, but losing the money is not casino action after all. Consider approaching the operators in a different manner.

(Did you perhaps know that during this part of December even the biggest casinos are delayed with withdrawals? It just happens because tons of players who normally do not pay need to try it or return for some profits before Christmas.)

However, the aspect of VIP status seems very important; could you provide real numbers and sums to illustrate it?

Jeg tjente €15.000 i fortjeneste, og de lod mig kun hæve €500 om ugen, forudsat at der ikke var nogen forsinkelser. Det kaldes svindel og en svigagtig udbetalingspolitik.

This is precisely the kind of information that is indeed very helpful and serves as a warning. Thank you.

I still believe the casino should stick with the withdrawal limit listed in the rules. I'm very hesitant to consider a €500 weekly limit as sufficient. Speaking of which, what limits do you see in the rules, please?

Jeg har haft en udbetaling i 4 dage, og Spinsy casino bliver ved med at give mig problemer. Tak.

De giver mig altid det samme svar, jeg er træt af det.

Hey, what does the casino say? You've been waiting four days, but two of those were weekends when the casino often doesn't process withdrawals. So, in my opinion, you shouldn't wait that long. 

Also, what payment method did you choose? 

I think you'll need to be patient, but if the casino fails to pay within 14 days, we'll try to help you.

Spinsy Casino, også kendt som et fupcasino, anbefales ikke til nogen. Du kan indbetale ubegrænsede mængder penge, selvom du er ludomani og har problemer med at kontrollere dit spil. Du fortæller dem det, og de vil lade dig fortsætte med at indbetale penge, indtil du ødelægger dit liv. Selv hvis du informerer dem om dit spilleproblem, vil de aldrig lukke din konto. De er skruppelløse. Og hvis du forsøger at hæve penge, vil de udsætte dig for utallige forhindringer, og du vil aldrig få en eneste euro tilbage.

Jeg har sagt det før: ingen burde overhovedet overveje at deltage i dette casino-"svindelnummer", der drives af hjerteløse mennesker, som kun vil ødelægge folks liv og snyde dem, så den stakkels, intetanende bruger, der vover at spille med dem, ikke kan hæve de få penge, de har tilbage.

Hello, I understand those strong emotions because self-exclusion requests, especially due to gambling addiction, always require effective and careful handling. Let's see what comes up from the complaint you submitted. Both sides have neutral space to present their version and back it up with handy documents. I can assure you that our mediators are dedicated to investigating how any casino handles such requests.

Let's stay in touch to see what we are about to find out there 👈👈

How do you feel today? Are you perhaps taking another step to stay away from casinos in general? Let me know if I can help, please.

Tak, Radka. For tre dage siden spurgte de mig, om jeg ønskede en "pauseperiode". Jeg insisterede på, at jeg ville have min konto lukket og selvudelukket, og at jeg ikke ønskede mere spam sendt til min e-mail eller telefon. Det var "VIP"-supporten, der bad mig om at svare med et definitivt svar. Det er taktikker, de bruger til at få dig til at spille og tabe penge. Jeg håber, at jeg med jeres hjælp kan opnå kontolukning og selvudelukkelse. Jeg har ikke tænkt mig at bruge yderligere 1 € på dette casino af hjerteløse, skruppelløse mennesker, der udnytter folks sygdomme til profit, og når du så vil hæve dine penge, hjælper de dig slet ikke. Sikke et smukt pyramidespil, de har sat op. Spinsy Casino er forfærdeligt. Lad venligst ingen falde for det eller sætte en eneste €1 i det casino. Det er mit råd. Og hvis du har problemer med spil, så pas på med at betræde tyvenes hule. Du er blevet advaret.

I see and it would surely be helpful to provide any form of proof to the complaint mediator. I understand what you are saying, and I would like to emphasize that based on what I learn from our regular calls with mediators where self-exclusion cases are discussed, it is advisable to save any conversation regarding account closure, especially with the VIP managers, and even though I understand how hard it must be, the player really needs to be consistent with his statements, no matter what the managers say.

A word of advice for anyone in this situation can be to avoid calls with VIP managers and keep the communication only in official channels in written form with screenshots. Because the truth is that we also registered increased issues with closing accounts at numerous casinos.

Hej Radka. VIP-supporten fortalte mig igen, at kontolukningen skal ske med den e-mailadresse, jeg bruger ... som er den, jeg skriver til dem fra, og jeg understregede den e-mailadresse. Som sagt fortsætter de med at bruge absurde taktikker for at beholde mig og ikke lukke min konto. Men under alle omstændigheder logger jeg ikke engang ind længere, og jeg svarer bare på deres e-mails og står fast i min beslutning. Jeg svarer kun én gang. Jeg håber, at dette bliver løst snart, og at de "virkelig" lukker kontoen, fordi jeg ikke længere stoler på, at de oprigtigt vil gøre det, og selvom de "indikerede" det, ved jeg ikke, om de "rigtigt" ville lukke den, eller om jeg ville forsøge at logge ind og være i stand til det. Jeg tror, ​​de ville forsøge at narre mig igen.

Hello and thank you for letting me know. The thing is that many casinos have such procedures stated in the rules, so I'll leave the assessment to your opinion. If you are sure you followed the terms exactly and it still does not work, I understand your frustration.

Luckily the mediator will see through this, so please also update the complaint as best as possible.

For now, perhaps it would be beneficial to stay away from the casino. I understand it can be stressful maintaining contact with the manager.

In any case, if things go in the wrong direction, and I'm certainly hoping they won't, you can ask someone close to change your casino password, plus close or again change the access to the associated email address. When cutting off the whole contact is necessary, it's also best to change the phone number and close the mail account used for registrations in casinos.

Tak, Radka. Vi må se, hvordan tingene udvikler sig. Lige nu føler jeg mig stærk, og jeg sætter ikke noget ind. Selv hvis jeg vandt, ville de alligevel ikke lade mig hæve mine penge. 🙂

You are welcome. I believe I understand why you are so certain and I respect that, of course. I'm so glad you feel strong, and I wish you only the best with the complaint, of course! Let's see what is about to come. 🤞🤞

Hej Radka, det ser ud til, at de har "lukket" min konto. Jeg ved ikke, om de automatisk blokerede mig, men i det mindste er kontoen lukket. Jeg ved heller ikke, om jeg stadig får spam i min e-mail og på min telefon, men okay. I det mindste fik jeg den lukket. Tak for din hjælp.

You're welcome; I'm glad we were able to work it out.

Good luck.🍀