Hello, of course. Please follow this link and proceed with the complaint form. 👈👈
Please add a screenshot of the withdrawal history or any other documents showing the rejected attempt. Describe the events in detail, including the timeline, and include any feedback from the casino as well.
The First Response Team will then review the request.
Perhaps it looks complicated at the first glance, but it's not that difficult. If you struggle at any point, just reply to me here on the forum, and we'll find a way through. 😉
Hi. I’m sorry to hear that you’re having this problem with your withdrawal.
How long exactly have you been waiting for the money? Is this your first withdrawal from this casino, or have you successfully withdrawn there before?
Also, did you have to complete verification, or was that not required?
Thanks for the clarification.
The fact that you're already verified and have successfully withdrawn from Spinsy before is at least a positive sign, as it means this isn't your first completed withdrawal there.
Since you're currently discussing the issue directly with the casino, I would give them the opportunity to explain or resolve it first. If that doesn't lead anywhere, then submitting a complaint with us would certainly be an option.
The only thing I'm still not sure about is how long this particular withdrawal has been pending. We normally allow casinos up to 14 days to process a withdrawal, so the exact waiting time is quite important here.
For now, I would also avoid cancelling the withdrawal while you're trying to resolve the situation with them. Let us know how the discussion with the casino develops.
Hej, casinoet har nu annulleret udbetalingen uden at give nogen grund, lige før udgangen af de 2 uger.
Som med næsten alle casinoer, kan livechatten ikke give et rimeligt svar.
Jeg har anmodet om udbetaling igen, men jeg frygter, at Noforge casinogruppen oplever økonomiske vanskeligheder. Derfor fraråder jeg at spille på nogen af gruppens næsten 100 casinoer eller at indbetale bare en enkelt euro.
Bare min mening
For omkring to uger siden anmodede jeg om en udbetaling. Jeg er klar over, at dette nogle gange kan tage et stykke tid på casinoer i Noforge-gruppen. Efter en uge forespurgte jeg via livechat, men modtog kun præskrevne svar, hvilket også er typisk for casinoer i denne gruppe. De kan glemme alt om deres livechat-tjeneste. Jeg forespurgte flere gange, og i dag blev udbetalingen annulleret uden forklaring, og de kunne ikke fortælle mig hvorfor.
Efter min mening er denne casinogruppe med sine næsten 100 casinoer i økonomiske problemer, derfor ville jeg ikke indbetale en euro mere på nogen af de næsten 100 casinoer i denne gruppe. Bare min mening.
Having the withdrawal cancelled without any explanation after waiting almost two weeks is understandably frustrating, especially since you're already verified and have successfully withdrawn from Spinsy before.
At this point, I think the most important thing is to find out why the casino cancelled it. Simply returning the money without explaining what prevented the payout doesn't really move the situation forward.
If the funds are back in your casino balance, I would avoid playing with them for now. See what explanation the casino gives you and whether they allow you to submit the withdrawal again.
If they don't provide a reasonable explanation or the withdrawal problem continues, let us know. At that point, we can look at the situation again and whether a complaint with us would be appropriate.
Hopefully they'll at least clarify what caused the cancellation this time.
Hej, jeg har læst en masse klager over dette casino på det seneste. Den 7. september besluttede jeg mig for at indbetale €1400 for at se, hvad der ville ske, og jeg endte med at vinde €4500. Jeg har en niveau 1-konto, og jeg må kun hæve €500 hver 24. time med en grænse på tre udbetalinger ad gangen. Jeg har skærmbilleder og skærmoptagelser af alt. Jeg anmodede om min første udbetaling for over 48 timer siden, og den er stadig "under gennemgang". Jeg har ikke til hensigt at røre en eneste euro. Jeg foretog indbetalingen med Revolut og udbetalingen via Revolut-bankoverførsel. Jeg vil gerne vide, om I kender til nogen succesfulde løsninger eller bekræftede udbetalinger. Hvis jeg af en eller anden grund ikke har modtaget nogen penge inden næste uge, vil jeg gerne indgive en klage og få jeres hjælp med sagen, før jeg tager retslige skridt. Tak for jeres hjælp.
The first thing that came to mind when I read your post was that you said you had already seen quite a few complaints about this casino, yet you still decided to deposit €1,400 there. I don’t think that’s the best approach a player can take.
In any case, you managed to win, so congratulations on that. We normally give casinos up to 14 days to process a withdrawal and send the money to the player.
So for now, I’d give it some time. If nothing changes after that, the casino keeps ignoring you, and you still don’t receive your money, come back and we’ll see what we can do to help.
So from now on, I’d definitely recommend checking the available information before depositing a relatively large amount of money somewhere.
I think every player wants to minimize the chance of running into problems, and one of the best ways to do that is to do a little research beforehand. Of course, not every problem can be avoided, but players also have some responsibility when it comes to choosing where they play.
I don’t mean this as criticism at all, just as some advice for the future.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.