Stelario Casino – generel debat

Hvis du vil diskutere noget i relation til Stelario Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Supporttjenesten henviste til mit spørgsmål, så jeg sendte et brev til økonomiafdelingen, økonomiafdelingen svarede heller ikke, hvorefter jeg stillede flere spørgsmål til supporttjenesten, og de holdt simpelthen op med at svare mig, chatten forblev åben i 5 -7 minutter, og de ignorerede mig simpelthen!

Not good at all.

I feel it has something in common with the withdrawal issue, based on the complaint.

Anyway, can you answer Tomas? He asked - and I would also like to know:

"Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?"

Just a note, payment options available for deposit may be restricted for withdrawals, sadly this is quite often mentioned in complaints. Do you know you can ask about that in advance? As well as you can ask the casino to verify you before you submit any withdrawal.

Many players do that.

Ja, jeg var fuldt verificeret, og kasinoet talte ikke eller tilbød nogen alternative metoder, jeg var nødt til at tænke selv!

Jeg lavede et par indbetalinger via Skrill, hvorefter jeg ansøgte om en udbetaling, de bekræftede at udbetalingen ville blive foretaget den 13.02.2023, men den 02.11.2023 annullerede jeg betalingen, og spillede lidt mere og vandt nogle flere penge og den 02/12/2023 ansøgte jeg om en hævning igen, nu forventer jeg en betaling på 200 og 300 euro!

I gården af det 21. århundrede og betalinger foretages næsten overalt med det samme, selvfølgelig, hvis kasinoet ikke ønsker at beholde dine penge med alle midler !! da casinoet siger, at de har en meget travl finansafdeling, så man skal vente længe, tvivler jeg meget på, at de har 1000 transaktioner om dagen, som de ikke kan behandle alle udbetalinger, det er fuldstændig sludder!

Supporttjenesten er en slags bot, der svarer med skabelonsvar og henviser til økonomiafdelingens mail, som til gengæld heller ikke svarer! Supporttjenesten i chatten holdt simpelthen op med at besvare mine specifikke spørgsmål og ignorere mig!

Dette casino er et sandt helvede for spillere, ingen respekt, ingen trøst, jeg er allerede tavs om tilbagevenden af slots, der med jævne mellemrum bliver langsommere under spillet og spiller meget mærkeligt, og det er lige meget hvilken udbyder, jeg bemærker, at Internetforbindelsen er stabil!

Jeg bemærker, at mange spillere på dette casino stod over for lignende problemer, kasinoet fører en uansvarlig politik over for spillere, jeg er slet ikke sikker på, at de overhovedet har betalt nogen!

Faktisk er ethvert casino et mellemled mellem spilleren og udbyderen af casinospil, casinoets opgave er at levere tjenester til kunden og gøre hans tid behagelig på deres side, og hvis der er problemer med betalingen, indikerer dette at kasinoet bevidst tilbageholder midler, så spilleren annullerer hævningen, og det er det tabt, eller slet ikke at betale, men for at lede efter årsager til ikke at betale disse midler, fremsætte anmodninger om nye og nye dokumenter eller komme med nye årsager til betaler ikke! og ak, som dette casino er 80% eller endda 90%

Den første betaling blev modtaget med succes! Jeg venter på det andet! Det er mærkeligt, at finansafdelingen, der kiggede igennem min profil, foretog en betaling, men betalte den anden! Det blev tilsyneladende gjort for at spilleren mister sine penge, jeg kan ikke se nogen anden forklaring! Jeg anbefaler ikke dette casino, kun nerver og problemer! Jeg vil ikke spille i noget kasino fra deres kontor, og de har omkring 10 af dem, og to af dem havde allerede denne slags problemer!

Hello and thank you for both updates.

I guess that you helped to enlighten many insights and tips about this casino. And I hope players will find your posts to make a viable decision.

In case other issues with the ongoing withdrawals arise, let us know. I want to make sure you'll get the full amount.

Alt er fint, du kan lukke klagen, den anden del af beløbet er gået tabt, kasinoet har nået sit mål! Jeg går ikke på dette casino længere, og jeg rådgiver ikke andre, jeg forstår ikke, hvorfor det tager 3 dage at vente på en betaling og stadig begrænset til 400 euro, når kasinoet er fuldt, med øjeblikkelig udbetaling og uden nogen grænser! en separat historie om slots, du kan sige hvad som helst, men fastfrysningen af gameplayet i alle spil har interferens udefra! hvis det var hastigheden på forbindelsen, hvorfor så i et andet casino spille slots helt anderledes, + returnere niveauet er værre end nogensinde, spiller det samme spil i mere end 10 år, jeg ved hvordan det spiller,! når man spiller på alle linjer med en multiplikator på 5 for 60 spins, faldt ikke engang 5 cents ud, præmien for 50 cents giver 1,4 euro, det er et grin !nu vil jeg vælge et casino, kun med et godt ry, og med øjeblikkelige udbetalinger, dette casino og alle kasinoerne på dette kontor, jeg vil tilføje det til min sorte liste!

Hello,

I informed Tomas about that. I'm personally sorry it ended like that. 🙁

Min oplevelse var meget dårlig, jeg indbetalte efter at have verificeret mine dokumenter, og på tidspunktet for tilbagetrækningen bad de mig om dokumenter, som jeg sendte, og de ønskede ikke at acceptere, efter min mening er det en fidus, og jeg vil aldrig se de penge igen ...

Jeg vil fortælle dig dette, de kasinoer, der udfører identitetsbekræftelse i begyndelsen umiddelbart efter registreringen, er mere eller mindre ærlige! Og dem, der siger, at du laver en indbetaling, og du består bekræftelse senere, bør du ikke engang begynde at spille på sådanne kasinoer! De beder om en masse uforståelige dokumenter, eller en selfie i baggrunden af deres side, hvor du kan se information om dig, så det er noget sludder, men hvis du spiller fra en smartphone, hvordan tager du en selfie, hahaha

Hi, I'm sorry to hear about your case. Did you try to ask what is the problem with the documents you sent and why the casino doesn't want to accept them ? How long has this situation been going on ? 

Can you let us know so we can have a better overview and try to help you ? 

Hi, I don't think it's entirely appropriate to lump all casinos together and it's not the casino's responsibility to verify players after they deposit. Of course, if the player asks for it and the casino allows him to verify himself, that's a positive thing.

Anyway, I see that you probably didn't have a good experience and got into a similar situation, did you ?

Hopefully, similar problems will not arise in the future and you will collect only positive experiences. 

Jeg venter på at foretage en udbetaling fra Stelario Casino, de får mig til at bekræfte min konto med en anmodning om usandsynlige dokumenter, efter at have sendt en enorm mængde dokumenter, fortsætter de med at bede mig om andre private oplysninger, som også er svære at Find.

De ser ud til at gå ud af deres måde ikke at betale din hævning.

Kan nogen hjælpe mig?

Hello!

Despite what you might think or expect, I would say the easiest way to pass the verification is to cooperate with the casino. Passing the verification is the main step to get closer to successful withdrawal.

May I know which unlikely documents you were asked to provide?

Let me know, please.

Hej, de anmodede om forskellige typer dokumenter, såsom:

bankkontrakt med dato og skattekode.

bopæl og andet.

Jeg har i øjeblikket bestået bekræftelsen, og det ser ud til, at de betaler.

Jeg holder dig opdateret

The tax code sounds a bit odd, but bank contacts, proof of address (residence) and your ID is usually requested by every reliable casino. Since you say you've already been verified, I hope the withdrawal will reach your account soon.

Please, let us know if it worked out 🙂

Hello my name is Christos and i start and account at STELARIO casino at November 1st 2023.

After i did make a 40euro deposit (no bonus incuded) i procced to the hacksaw provider and bought the super bonus at ITERO at 0.20 stake and won 110 euro i then bought ROYAL POTATO at 0.20 stake and won 180-190 euros and lost some of them at the end i bought the super bonus at BOWERY BOYS 0.20 stake and won 1740 euros and lost some of them i did tried to make a withdraw the amount of 600 euros the casino informed me that i must verify myself with some documents and so i did.

After that they did send me an email asking for a selfie of me holding my ID and so i did that also and after all of the document (bills that shows my address, a phone bill with my name, my bank card in front and back and my ID) they blocked me with the following reason "THE ACCOUNT HAS BEEN BLOCK FOR GAMBLING ADDICION" and they send me the following EMAIL :

Dear Christos Zaloumis,            

 

The Stelario Casino Risk Department has conducted a detailed investigation into your SENPAI21 login. Account SENPAI21 - did not pass the casino security check.

During the verification of your account, a violation of the project rules was discovered, namely:

- It is prohibited to transfer funds from one account to another and use third party payment methods;

Due to the identified violations, your balance was canceled and your account was closed without the right to reopen.

According to the rules of the project, you are prohibited from playing on this site. The Casino is not responsible for your opening a new account or any losses you may incur after opening a new account.

We reserve the right to close an account created in violation of these rules at any time.

This decision is final and cannot be revised.

So i did make all the effort and believe me its very hard for me to endure all that i am here and ask you

can you please help so i can retrieve my money?

Thank you a lot.

Did you violate their terms and conditions by depositing with a payment method other than the one you registered with the casino or one that wasn't in your name?or was it one only in your name that you could verify at a later date prior to making a withdrawal request?

In the post it doesn't mention closed to gambling addiction problems, please clarify so that your problem can be better understood. Online casinos can be slimy with their terms and conditions and when you sign up you agree that they can close your account and confiscate your winnings if they want to without even giving a valid reason.

I did deposit via Visa card with MY name and when the withrdraw time came the only option they had is BANK TRANFER with IBAN and i did it.

here you can check what it says everytime i try to connect

The option is to launch a complaint here and see if they can help. It appears to me that they are looking for a way ou of paying you for some reason. Has this casino web rated on here and if so do they have a good reputation? It's a difficult one but in their terms and conditions they ( casinos) reserve the right to close your account and confiscate your winnings if they want to without even giving a valid reason. See what the Casino Guru team advise.