De svarede mig sådan her.
Casino- og kontanthævninger fungerer fint, token-hævninger virker ikke (dvs. hævning fra token wallet —-> til kasinosaldo)
hvordan forstår jeg det, enhver person som mig ville bruge poletterne først, og når de var færdige, ville jeg gå tilbage til at deponere, det er det jeg mener, men at gøre dette ser næsten ud som om jeg er nødt til at indbetale i håb om, at jeg kan begynde at bruge tokens igen
I would probably explain it the same way as you. But what would bother me is that you do have much money in tokens. And playing in the casino to get it to open so you can convert the tokens, I don't know if that's the best thing to do. I mean, if you like to play here and there is no major problem other than that, then it might be fine. But for the future I would probably be careful and as soon as I get to the point that it's unlocked for me again, I would convert those tokens.
de siger, at det vil blive fjernet, efterhånden som min aktivitet udvikler sig og overholder retningslinjerne i kasinoet, men jeg, spilleren, hvordan forstår jeg, hvad de mener med "aktivitet i kasinoet", det kunne være mængden af indskud, type spil, antal udbetalinger, mængde af indsatser, eller hvad jeg ellers ikke ved, jeg skal bare have et konkret svar for at forstå, hvordan jeg kan gøre det for at lette det faktum, at begrænsningen ses og fjernes
I understand what you mean, and I would also like to know more specifically what the casino means. Evolve activity is pretty general and that's why I said that if you like to play in this casino, I wouldn't see such a problem. But if it's that you play here once in a while, then I don't know how they're going to evaluate it.
Also what guidelines do they have on this topic I would like to know.
It's all very strange.
præcis det vil jeg gerne forstå, fortæl mig også hvad du synes om denne e-mail, de når aldrig til sagen, de bliver ved med at slå rundt
To me, it follows from the email that simply the more you play the more chance there is that the restriction will be judged and possibly removed. The way I see it, you basically have a lot of money in those tokens and that's probably why the casino wants you to play to somehow "even it out". But still, they don't say anything specific and just say to play as usual when you play. But for me it's indirectly written what I said, the more you play, the higher the possibility that the restriction will be cancelled.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
