Trips Casino – generel debat (side 3)

Hey, that's very positive news. Thanks a lot for telling me that! It sounds like there was a mistake in how the bonus was understood, which led to a lower amount of money. However, since it was a mistake, the support fixed it. Am I close enough? 🙂

Thumbs up for supportive support agents!

Det er korrekt.

Supportteamet reagerede hurtigt og høfligt 😊

Mange tak igen til hele holdet 👍

Awesome! Thank you once more and have a wonderful day.

And if something happens, the forum is always here. 😉

Worked for me, almost got Thu the play through. Smooth platform as well.

Look forward to more.

Oh, that's too bad it was so early. Did you use any bonuses? What games did you play? 😀

Pas på TripsCasino

Jeg har aldrig oplevet noget lignende på nogen anden hjemmeside.

Jeg spillede der og fik super gratis spins i en Bgaming spilleautomat for en indsats på €1.

Så fik jeg en fejl og kunne ikke længere få adgang til sloten.

Supporten sagde, at jeg skulle vente.

Spilleautomaten blev fjernet et par timer senere og kom aldrig tilbage.

Supporten fortalte mig, at jeg havde tabt indsatsen og angiveligt havde vundet 0 euro fra Super Free Spins, og jeg bad om videoen, fordi de angiveligt havde startet den manuelt.

Til dato er der ikke udgivet nogen video af Tripscasino support eller af Bgaming.

De ignorerede det og stjal simpelthen alle de penge, jeg ville have vundet fra Super Free Spins.

Jeg fik simpelthen at vide, at tiden for Super Free Spins var udløbet, for hvis man ikke bruger dem inden for 24 timer på en Bgaming spilleautomat, bliver disse gratis spins slettet. Og det var, hvad Tripscasino gjorde, for de fjernede spilleautomaten.

Hello, what a nasty surprise you have been through. I just wonder, could it be that the game was not running ok, so there was sort of a technical bug involved? I'm asking because that's usually more common and wins from such spins do not count as winning anyway. Honestly, I do not follow the part about the casino playing the bonus rounds manually. It could be that the round was played, even though you cannot see when the glitch occurred. I mean, in those situations, no one can provide a video of certain gameplay, but a log with the outcome should exist. Which more or less gets me back to the first question. In my opinion, the information on the third screenshot seems like it was written with perhaps little knowledge, and I also get the impression that person was just forwarding info from someone else. However, it's definitely a bad experience, of course. At least the casino should officially inform you about the result of the check this person mentioned.

Hej, ja, det var meget slemt, og jeg har allerede indgivet en klage her, men tilsyneladende kan der ikke gøres noget ved det.

Jeg startede spillet og gik straks ind i Super Free Spins med ét spin. Jeg havde også spillet det af og til før...

Jeg modtog ikke yderligere svar. Det eneste de sagde var, at ifølge Bgaming kunne de ikke gøre mere, og at runden var blevet afsluttet manuelt.

Og ifølge dem var det 0 euro i disse super gratis spins, hvilket praktisk talt er umuligt.

Du kan altid teste denne spilleautomat og se, at den næsten altid udbetaler penge; jeg har aldrig set den udbetale ingenting.

Derfor syntes jeg, det var meget ondt, og jeg følte mig snydt.

Hmm, I see. Thank you for those details. I realized I just responded to you in the other thread; I'm sorry to see those casinos give you a headache. I am not sure whether there is a ground to challenge casinos' actions in this specific case. Feeling that the bonus should bring winnings in is not bulletproof hard evidence, if you catch my drift. It's not like I do not believe you; I'm just explaining that I see a potential weak spot.

Hej,

I dag modtog jeg en e-mail fra Trips Casino, der informerede mig om, at de snart lukker "projektet". Det er virkelig en skam; jeg har altid været meget tilfreds med Trips, med gode udbetalingsprocenter og fremragende kundesupport.

Jeg vandt €1100 i går og anmodede også om en udbetaling i går. Udbetalinger behandles normalt og krediteres min konto inden for cirka 6 til 12 timer.

Nu er jeg lidt bekymret for, at jeg ikke modtager flere betalinger 🙁

Siden i går er der ikke længere nogen online support via chat (normalt 24/7), og ingen svarer på e-mails. Hjemmesiden er dog stadig online.

Hvad er dine erfaringer med casinoer, der annoncerer en lukning? Er der en høj risiko for ikke at få dine penge tilbage?

Hvor skal jeg henvende mig i sådan en situation?

LG

Hi,

I'm sorry to see you're going to miss the casino. I understand it's unexpected, but to be honest, others' experiences possibly have little impact on your actual withdrawals, so I suggest staying calm and keeping us updated. May I know when exactly the casino announced its closure to you? Trying to figure out how much time is left for the money to be withdrawn.

It's not very convincing that the support has not been responding to you, of course.

Hej,

Udbetalingen er nu blevet behandlet. Casinoet annoncerede sin lukning for to dage siden, men gav ingen specifik dato (kun "om kort tid"), hvilket let kan forårsage panik, især når et stort beløb venter på udbetaling. Supporten er fortsat utilgængelig.

Hello... So, no date, just "shortly." Well, given these circumstances, I'm really glad the payout has been processed. Please let me know when the money actually reaches your account as well. Just to be sure you actually have the money. 🙏

Hello, I am also in the same situation did you request your payout prior to the casino closure announcement or after?

I have 3 pending withdrawals since July 13th and can't get ahold of anyone to help

I have spoken to a ex employee from Trips casino. They were all laid off with no warning and no one is working for the casino anymore. Would the only option now to be to involve novatrix srl their owner operator in order to get payment?

Hi,

I would recommend waiting a little longer for now. You mentioned that you have been waiting for your withdrawal since July 13, and we generally give casinos up to 14 days to process player withdrawals and send the funds.

If nothing happens after that, our complaint team may be able to help you, especially since I can see that this casino has a fairly high Safety Index.

Can I ask whether you had to complete verification before making your withdrawal? Did the casino request any documents or additional information from you, or are you simply waiting for the payment to be processed?

I understand that it is frustrating when you are trying to get an update and nobody gives you a clear answer. Unfortunately, casinos often respond with very general statements, or they simply do not have any new information to share because your withdrawal is still waiting in the processing queue.

So, for now, I would do what I mentioned at the beginning and wait a little longer. Let us see how the situation develops, and feel free to keep me updated.

Hello. As I said the casino has been closed down they wont be there in 14 days

Then file a complaint right away, as you already did, and hope that you’ll be able to get your money with our help.