ForumCasinoerTsars Casino – generel debat

Tsars Casino – generel debat (side 2)

10 måneder siden af koVVal92
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8 måneder siden

I waited from 3/12/2023 to 16/12/2023 to withdraw my money but could not. I contacted their license provider antillephone and the casino mentioned that i did not make the right process to withdraw . They also mentioned that i did not enter an IBAN, but i was trying to withdraw to my mastercard , why would I input an IBAN?! In the entire process of trying to withdraw i did not see any place where i should put the IBAN. That’s why i want a video shot to show antiellephone that no IBAN is required and they purposely ignored my withdrawals for 2 weeks. If i get this video, license provider might refund me the money

The casino permanently closed my account so i cannot do the video shot by myself.

8 måneder siden

Well, I think if you lost your money and now you're going to try to prove the truth, it's going to be tough. Especially with this license. When you didn't see any IBAN there, did you communicate with the casino what they are talking about ? You always have to be patient and ask if there are any issues and of course some alternative if you couldn't withdraw with your card. 

Also, when you file a complaint, it is best not to do anything with the money because if it turns out like this, it is impossible to help. 😕

6 måneder siden

Worst casino I ever played. Everything is ok untill you win something and it comes to withdrawals. They have 99 excuses to keep waste your time and not to pay. "Payment is made wait 3 days" "Oops, payment provider error, we will contact them" Contacting for X days. Im waiting for 5 withdrawals 10 days yet, and still same story. They are a scam, support manager is tragic

6 måneder siden

Anyone knows a way to sue them legally or by court? They scammed me with $3,000 and as a Palestinian , this amount would completely change my life.

i already contacted their license antiellephone , the worst license in history, and they replied once only and took the casino’s side and closed the case without any explanation

6 måneder siden

Where to contact their license?

7ensteps
6 måneder siden

Complaints@gaminglicenses.com

6 måneder siden

Worst casino I ever played. Everything is ok untill you win something and it comes to withdrawals. They have 99 excuses to keep waste your time and not to pay. "Payment is made wait 3 days" "Oops, payment provider error, we will contact them" Contacting for X days. Im waiting for 5 withdrawals 10 days yet, and still same story. They are a scam, support manager is tragic

6 måneder siden

Hi, I see you've been waiting for the withdrawals for a while. I also noticed that you've managed to lodge a complaint and Veronika told you in it that we give casinos 14 days to sort out everything they need. If that doesn't happen and you don't have the money, then our team will intervene and contact the casino. 

However, I'm sorry if you keep getting another reason why you don't have the money yet, because it's definitely not nice and it shouldn't be like this. Have you already verified your account here or did the casino not need any documents from you ? 

Redigeret af forfatter 6 måneder siden
6 måneder siden

Anyone knows a way to sue them legally or by court? They scammed me with $3,000 and as a Palestinian , this amount would completely change my life.

i already contacted their license antiellephone , the worst license in history, and they replied once only and took the casino’s side and closed the case without any explanation

6 måneder siden

Hello, according to what I saw you decided to lose the money in the casino, so I don't know how they should help you when you did that. I'm sorry, of course, but it's hard to sort things out in cases like this. 

However, when you contacted the licensing authority, what answer did you get ? 

Jaro
6 måneder siden

I waited 2 weeks and they kept saying "nothing wrong and withdrawal should be fine"! At that moment i knew that they were no hope of getting my winnings , so i gambled them and lost .

the license asked for evidence and I sent them on January 2024. 4 months passed and the license never replied back

Jaro
6 måneder siden

What they asked lately after days of withdrawal atempts, is bank statement to prove that I did not get the money. I gave them, and now they said that they are contacting their payment provider, to know what went wrong from their side. I keep getting asked to wait. No other documents asked, I have my account verified a month ago or so.

When i were loosing, and got some minor winnings, withdrawal seemed to work good.

After few winning sessions, problems started.

6 måneder siden

I waited 2 weeks and they kept saying "nothing wrong and withdrawal should be fine"! At that moment i knew that they were no hope of getting my winnings , so i gambled them and lost .

the license asked for evidence and I sent them on January 2024. 4 months passed and the license never replied back

6 måneder siden

Oh yeah, so I thought the authority gave you some kind of normal answer and closed the case. 

Regarding the fact that you waited 2 weeks, I know that it is not easy at all and every player would like to have the money in his account as soon as possible. If such things happen, you have the option to file a complaint with us as you had, and wait until the team has done everything they can. 

I'm sorry how it ended. 

6 måneder siden

What they asked lately after days of withdrawal atempts, is bank statement to prove that I did not get the money. I gave them, and now they said that they are contacting their payment provider, to know what went wrong from their side. I keep getting asked to wait. No other documents asked, I have my account verified a month ago or so.

When i were loosing, and got some minor winnings, withdrawal seemed to work good.

After few winning sessions, problems started.

6 måneder siden

Yes, I feel that some casinos are prone to this kind of thing and I'm quite sorry about that. But let's not get ahead of ourselves and the fact that they will investigate it is good news. 

Unfortunately, apart from waiting, there is nothing more we can do now, so hopefully it will be over soon and they will tell you where the problem is. 

I will keep waiting for your next report, hopefully a positive one. 

6 måneder siden

Yep, so far just getting same answers 😕 file

Redigeret af forfatter 6 måneder siden
7ensteps
6 måneder siden

Well, it may take some time and until the casino gets a response from the provider, then they have nothing to tell you. We will obviously have to be patient and hope that it will be as soon as possible.

7ensteps
6 måneder siden

After playing in over 50 online casinos and suffering for many years with the verification process (casino guru team knows how many complaints i have sumbitted against casinos), I found a casino that does not require any kind of verification. You simple win and withdraw immediately. You also get 100 no deposit free spins and 100% bonus on your first deposit.

Simple register and tell me about your experience . You will thank me later.

link: Vavada Casino


Redigeret af Romi 6 måneder siden
Årsag: CG link added.
4 måneder siden

Meget godt for alle. Jeg har ventet på løsningen af et krav mod Tsars casino i næsten 9 måneder. Jeg har indsendt al den nødvendige dokumentation, jeg har sendt snesevis af e-mails, men online chatten på Tsars hjemmeside fortæller mig kun igen og igen, at de er ked af ventetiden, og at de vil tale med ledelsesafdelingen for at fremskynde proces, hvilket det selvfølgelig ikke sker. Jeg har forsøgt at informere portaler som Askgamblers om denne situation, men de har nægtet at hjælpe mig i tillid til, at jeg snart vil modtage et svar. Som sagt 9 måneder og ingen kontakter mig. filefilefile

Automatisk oversættelse:
Felmelvil
4 måneder siden

Sorry for asking, but what claim do you have in mind?

Is it still the same issue as in the complaint 👈 we were unable to assist with, I bet.

Have you received a response from Antillephone supporting your claim? In my opinion, this is the most important aspect of the claim.


Radka
4 måneder siden

Det er faktisk det samme problem, som jeg bad om hjælp til. Sagen med Antillephone NV er, at jeg aldrig i mere end to år, hvor jeg har forsøgt at klage over denne type aktivitet, har modtaget et svar fra dem (og ud fra hvad jeg har læst i dette forum, er jeg ikke den eneste hvem har fået dette til at ske). Uanset min klage er det fuldstændig uacceptabelt, at de har mig til at vente 9 måneder på et svar. Og det værste af det hele er hjælpeløsheden hos brugerne, som ikke finder svar fra nogen af de spilleregulerende myndigheder på Curaçao. Jeg vil bare kontakte zaren og få dem til at forpligte sig til at give mig et svar.

Automatisk oversættelse:
Felmelvil
4 måneder siden

I hope you will be able to get the answers you are looking for. Unfortunately, we cannot help any further when it comes to cases related to licensing regulations and policies.

4 måneder siden

Jeg sætter stor pris på din opmærksomhed på denne sag. Under alle omstændigheder er min klage ikke direkte relateret til licensbestemmelser og politikker, men snarere til supporttjenestens ventetid og opmærksomhed. Det er som sagt 9 måneders venten på svar. I hvert fald tak.

Automatisk oversættelse:
Felmelvil
4 måneder siden

Sorry to tell you this but tsars casino are the biggest scam in history holding the worst license ever. They withheld my winnings of 3,000$ for over a month saying that they cannot find any suitable withdrawal option for my country. I contacted askgamblers and casinoguru , but they refused to help me since i got frustrated after a month and lost the money. I also contacted antiellphone but they never helped . I think we need to take legal actions against them

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