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E-mail: silvio.schembri@gov.mt
Telefon: +356 2220 9505
I'm looking at the complaint that you mentioned here. I noticed you asked the casino whether you're allowed to play from France, but you also asked other questions. The customer support answered the other question regarding BTC, but they didn't confirm you can play from France according to the screenshot provided.
Even though casinos can be VPN friendly, it doesn't mean that you can play there from a restricted country. It only means that you can play from an allowed country, but protecting yourself with VPN. It seems that you registered from a restricted country using VPN.
Anyway, we didn't close your complaint forever. As the summary says:
"It was decided that the player should submit a complaint to the casino's licensing authority, and so the complaint was closed temporarily pending the outcome of the regulator's investigation. Upon receipt of their decision, the complaint will be reopened and updated as appropriate."
It simply means that we wanted to know what's the authority's opinion on this since we weren't 100% sure who's right and who's wrong in this case.
I agree with you Daniel, but they are case where Casino Guru is not fair, for my case the casino let me suscribe and deposit, and when I try to complete the KYC to withdraw it wasn't working because I'm not on the list of country. When I contacted them they claim to me that as I'm french I cannot withdraw more than my deposit ! Always less. And after that they block my country to access the casino, and I had to open a case here.
I've managed to have screenshot, and proof with my IP, but casino guru told me to open a complaint to the licence.
I swear they are rigged, because the close the complaint with no proof, no explanation, nothing....
Btw, the evidence provide by the casino here were fake and I've proved it... So I don't understand why casino guru can stand with liar and scammer like them..
Jeg ser det også helt anderledes. Ansvaret ligger ikke hos spillerne, men hos casinoerne. Kasinoer ved, at det er ulovligt, men de gør det alligevel. Kasinoerne tager derfor bevidst risikoen for at blive sagsøgt efterfølgende.
"Når det kommer til Østrig, tror jeg, at der er østrigske spillere, der er glade for at spille på deres foretrukne MGA-licenserede kasinoer og har spillet der i evigheder, simpelthen fordi de kan lide deres tjenester."
Og jeg ved, at der er mange spillere, der har mistet deres levebrød til kasinoer og er langt fra tilfredse med det.
Loven er, hvad den er, og hvis spillere har mulighed for at inddrive deres tab, er det mange, der gør. Det er lige meget, hvordan du vurderer det moralsk, det er bare virkeligheden, og det ligger i sagens natur.
Der er heller ingen spillerbeskyttelse i ulovlige kasinoer. Ja, du kan blive udelukket fra individuelle casinoer, men en person, der er afhængig af gambling, registrerer sig blot hos det nærmeste casino, da der er tusindvis af casinoer online, og der ikke er en ensartet forbudsfunktion.
Der er endnu ikke noget system, hvor en spiller kan banne sig selv fra ALLE MGA kasinoer eller ALLE Curacao kasinoer osv.
I Tyskland kan du udvide blokken til alle kasinoer, men hvad hjælper det, når utallige ulovlige kasinoer er tilgængelige med et tryk på en knap?
Gaming har skadet mange flere mennesker, end det har gavnet hidtil, og det handler ikke om små ting. Mange har mistet alt som følge heraf.
Ultimately, this means: In Austria you can deposit at any MGA casino, hope for winnings and if it doesn't work, then simply ask for the money back.
The casinos are aware of the legal situation, but many still allow Austrian players out of sheer greed for money.
I believe that this is the main difference between the gambling authority in Austria and Casino Guru's point of view. Our main goal has always been making the gambling environment more fair and safer. So I claim that if you decide to play in a casino, risk your money and lose it, then you just lost it. If the casino treats you as any other player in case you win = they payout the winnings regardless your country of residence, then the relationship between you (as a player) and the casino is fair. That's how playing in a casino works.
But whenever ANY side tries to earn money without risk = depositing, withdrawing winnings or suing them in case of losses or accepting player's deposits, but voiding winnings because of player's country of residence, then it creates an unfair advantage for one of the sides and that's something we'd never support.
I'm aware that's not how the law works, but I claim that it starts with the player's choice whether they decided to deposit their money anywhere or not. When it comes to Austria, I believe there are Austrian players who happily play in their favourite MGA licensed casinos and they've been playing there for ages, because they simply like their services. They suddenly don't see them as a pure evil simply because the law has changed.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.