It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals
Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣
The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.
Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.
God eftermiddag, jeg er i en lignende situation. Jeg vil gerne forklare, at jeg prøver at hæve mine penge, og de bliver ved med at annullere dem. Når jeg prøver at få adgang til hjælpecenteret, kan jeg ikke. Jeg kommunikerer kun med dem via e-mail, og de svarer ikke regelmæssigt.
Jeg vil gerne vide, om der er flere brugere af dette casino, da de ikke har bedt mig om dokumenter for at bekræfte min konto, og de fortæller mig, at det ikke er nødvendigt.
Har nogen haft lignende oplevelser?
Hvis nogen har oplevet det samme, ville jeg være glad for at vide, hvordan de løste det, tak.
Hej Jaro, jeg har et lignende problem. Jeg prøvede at hæve penge, og de har allerede annulleret to af dem. Jeg prøver konstant at hæve penge, og jeg vil gerne vide, om du kan hjælpe mig ved at lade mig tale med dem eller administrere det direkte via en e-mailadresse.
De har ikke spurgt mig om noget under KYC-processen, hvad kan jeg gøre?
Jeg venter, tak.
Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?
In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?
Any useful hint is worth gold given the circumstances.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
