It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals
Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣
The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.
Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.
God eftermiddag, jeg er i en lignende situation. Jeg vil gerne forklare, at jeg prøver at hæve mine penge, og de bliver ved med at annullere dem. Når jeg prøver at få adgang til hjælpecenteret, kan jeg ikke. Jeg kommunikerer kun med dem via e-mail, og de svarer ikke regelmæssigt.
Jeg vil gerne vide, om der er flere brugere af dette casino, da de ikke har bedt mig om dokumenter for at bekræfte min konto, og de fortæller mig, at det ikke er nødvendigt.
Har nogen haft lignende oplevelser?
Hvis nogen har oplevet det samme, ville jeg være glad for at vide, hvordan de løste det, tak.
Hej Jaro, jeg har et lignende problem. Jeg prøvede at hæve penge, og de har allerede annulleret to af dem. Jeg prøver konstant at hæve penge, og jeg vil gerne vide, om du kan hjælpe mig ved at lade mig tale med dem eller administrere det direkte via en e-mailadresse.
De har ikke spurgt mig om noget under KYC-processen, hvad kan jeg gøre?
Jeg venter, tak.
Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?
In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?
Any useful hint is worth gold given the circumstances.
Hi all I’ve just made this account as I’m looking for some help and info regarding this casino, I’ve went on a good run and managed to accumulate a substantial amount of money around 88 thousand pounds, unfortunately i made a withdrawal 11 days ago and its still not been approved, i really am getting a bit worried now as i previously withdrew 200 a while back and it was in my bank within a couple days, I'm hoping im just being overly anxious but i feel with winning this substantial amount the casino is now reluctant to pay me out anything at all.
May I ask if your withdrawal was of a higher amount this time?
Have they asked you for any additional documents, perhaps?
Sometimes it may take a bit longer if the amount is higher, you know. You should always check what the max payout is, as well, so you don't go over it, actually.
Hi thanks for reply, the withdrawal is only 200 via my bank card I’ve also done an additional 50 pounds via crypto in the chance that would come through quicker, they have not asked for additional information and ensured my funds are safe and they are currently processing a high amount of transfers but I just feel it’s an unusually long amount of time to take fingers crossed that is the case and I can start withdrawing funds
Yeah, it seems long, especially if you have already verified your account before and were also able to withdraw money.
Unfortunately, our complaint team is only able to intervene after the 14-day time period, so if, in any case, the situation remains the same, please let us know.
Godaften, jeg har tabt omkring €2.000 i indbetalinger, måske mere. Efter et stykke tid fik jeg 30.000, men de bad mig hæve €800 hver dag. Jeg talte med VIP-manageren, og de bliver ved med at fortælle mig det samme i chatten. De bad mig aldrig om identifikation, men jeg har sendt alt via e-mail og til VIP. Jeg vil dog gerne have, at I hjælper mig med at få mine penge.
Hi, if they haven't asked for any verification, then everything is fine.
As for withdrawals, have you received any money yet? I know the casino probably won't pay out such a large amount all at once, so you'll likely have to adjust to receiving smaller amounts over time. According to our review, the casino has a daily limit of 500, so 800 is still pretty okay; I guess it depends on your VIP level. Besides, I saw that they have 7k per month, so you should definitely get that within a month by withdrawing the money. If that doesn’t happen, then I’d appreciate it if you’d get in touch and let me know.
For now, though, I’d be patient and wait to see how it goes.
Tror du, jeg får bare 2/3 af de 34.000??
if you are patient enough 🙂
Hør her, jeg spiller ikke de penge, jeg har, for at tabe dem.
Jeg mener, jeg har aldrig gjort det i noget selskab. Hvis jeg ikke fik fat i dem, ville jeg ikke spille.
Men nu er jeg bekymret.
Jeg vil gerne have mindst 2/3 af overskuddet.
Har du modtaget noget fra virksomheden?
I firmly believe you’ll get everything, not just a portion. But definitely don’t gamble with the money if it takes even longer, because casinos often rely on that. I also saw how the casino communicated with our team regarding some complaints from January, so I believe that you’ll eventually get everything you’re owed if you haven’t done anything wrong.
Just hang in there. 🙂
De første 800 jeg fik ind..
Great, that’s a good start. You’ll just have to accept that you won’t get everything all at once, but as long as the casino keeps paying out, I don’t see a problem with that.
If anything changes, be sure to let me know. 🙂
Jeg accepterer dette.
Så der vil ikke være noget problem med at få mine penge?
Nej nej, jeg har ikke gjort noget forkert. Jeg spillede selv fra det samme kort, jeg har alle dokumenterne og mere, hvis det er nødvendigt!
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