Viggoslots Casino – generel debat (side 6)

I put the withdrawal request on 19/10/24 and the support is useless as they even dont know what is going on. No bonus.

i just want my withdrawal its been more than 48 hours and I am looking to get my hard earned money

Thanks for the reply, we give casinos 14 days to pay out a player, so I'd say you're about halfway there. 

If support is useless, what do they tell you please? 

I would question the whole situation and try to find out what's going on and if you don't get the money by the time I mentioned, let me know and we'll try to help. 

Hej alle gamere.

Vil lige give et tip til jer, der ikke har udfyldt den maksimale indsats på spilgrænser. Jeg havde savnet dem, og de kostede mig dyrt. Skifter mellem de to "Mighty Wild Panther" slots. Sjovt slot, som jeg havde godt flydende på denne weekend. Gik fra 200 op til 9.000 og gik derefter ned til 7.500. Jeg havde så til hensigt at overføre det meste til min konto i Swebank, men fik at vide, at de ville have et dokument, der viste, at jeg var ejer af kontoen. Prøvede at ordne dem, men de var søndag, så jeg tænkte, at jeg skulle ordne dem på mandag. Jeg synes, de er mærkelige, da jeg har lavet overførsler før. Da jeg senere på aftenen kom hjem, tænkte jeg, at jeg ville tjekke om heldet holdt. Jeg er vist ikke den eneste, der har masser af tricks, som du tror vil gøre en forskel. Personligt sidder jeg og trommer hurtigt med pegefingeren, da jeg ikke vil have autospin. Tricket er, at på netop de slots er de lydløse, indtil du trykker på lydstyrkeknappen, så når du pendler mellem numrene, sker det nu og da, at du glemmer at tænde for det. Sad og trommede, mens jeg så den nye Beck-film. Da jeg kigger ned, siger de depositum... Jeg forstod det ikke, men så til min rædsel, at jeg, der havde spillet 2×4 hele weekenden, var nået til øgningsknappen, som er et par mm til højre for spin-knappen. 9 tryk 2×400 så noget ekstra tryk 2×200 så er kontoen tom. Så forbandet trist, når du for en gangs skyld vandt nogle penge. Ved godt at de er min egen skyld for ikke at have udfyldt maxbet men tænker samtidig at lyden skal være tændt når man går ind i slots og hvorfor sætte knapperne så utrolig tæt på hinanden? Man udskriver jo mange tusinde print i løbet af en weekend, så jeg går ud fra, at de er sket mere end mig. Tak for ordet!

So that's a great misfortune I would say. I don't even know what to mention about this situation because it's very sad. Unfortunately the way the slots are designed is mostly the same. The buttons are pretty much close together because they don't have much else to be in. You have to be careful, even though I know I don't have to tell you that after this experience. Too bad you lost such good money and please be careful in the next sessions. 😥

Jeg anmodede om en udbetaling på €50 den 18. og har ikke modtaget en eneste opdatering siden. Jeg har allerede hævet €50 før, hvilket tog fire dage. Nu er der gået seks dage, og jeg har ventet. Jeg er også KYC-verificeret, hvilket er så stressende med Viggoslots, da andre lignende sider kun tager en eller to dage.

No information from the casino regarding the withdrawal whatsoever?

Try to check the spam folder in your email as well because sometimes these kinds of emails can end up there.

Have you contacted the casino in any way to ask for the explanation?

Desværre ikke en eneste besked. Jeg kan heller ikke finde noget i min spam-mappe. Bekræftelsen på min første udbetaling var dog i min spam-mappe. Jeg venter stadig, og supportchatten fortæller mig det samme: at udbetalingen bliver gennemgået af teamet.

Please inform us on Monday if there is any movement with your withdrawal. We'll wait for the update.

Hej Romi. Desværre har jeg stadig ikke modtaget nogen opdateringer. Supporten har fortalt mig forskellige ting i dagevis, og sagt at mit problem ville blive videresendt til det relevante team. I dag sagde chatten igen, at teamet oplever et stort antal hævninger.

Pengene blev overført alligevel. Efter min mening tog det alt for lang tid, og supporten er virkelig dårlig.

I am glad that you finally got the money, and I understand your point here, for sure.

Perhaps it'll be better to move somewhere else? What do you think?

Jeg har absolut ingen klager; jeg vandt over 2000 euro med en indbetaling på 20 euro og hævede pengene.

Hej, jeg vil gerne indgive en klage, fordi Viggoslots ikke har udbetalt mine €3000 i 7 dage nu. Men på en eller anden måde kan jeg ikke finde Viggoslots her, kun på dette forum.

Hi, you probably can't find the casino because of regulations in your country that don't allow certain content to be displayed.

However, if we're talking about the withdrawal, you've been saying that you're waiting for a week now. I wouldn’t count the weekend and the holidays that just passed, so basically, it might not be that bad yet. But did you ask about this casino situation? Did you have to verify your account or not?

We give casinos 14 days to resolve this kind of situation, and then, if that doesn’t work, we might be able to try to help. On the other hand, I saw, casino is not communicating with us, so it can be harder to resolve something.

Hello,

I would like to file a complaint regarding my withdrawal at Viggoslots Casino.

I have been a regular player at this casino for around 3 years and have made deposits regularly without any problems. My account had already been fully verified in the past.

After requesting my withdrawal of approximately €8,000, the casino asked me to complete verification again and requested additional documents, including my bank statement in PDF format. I provided all requested documents immediately.

Despite this:

my withdrawal has now been pending for 11 days,

I keep receiving repeated automated responses,

I was asked multiple times to send the same documents again,

and I have received identical verification emails more than once.

The casino repeatedly tells me to "wait another 24–48 hours" or says that my case has been forwarded to the relevant department, but no concrete information or payment date has been provided.

Yesterday, they once again confirmed by email that my account is successfully verified and that no further action is required from me, yet the withdrawal is still pending.

I have screenshots of:

all conversations,

repeated emails,

verification confirmations,

and proof that I submitted all requested documents multiple times.

At this point, I feel that the process is being unnecessarily delayed, and I would appreciate your assistance in resolving this matter.

Kind regards

Hey, will you get your money back? I've been waiting 11 days for a payment of 8,000 euros. 😞

Have they explained the reason for asking for the documents again and again, though?

Was it perhaps due to the wrong format or quality?

Please tell us when exactly they confirmed that your account is fully verified, and if it is visible also in your casino account.

Hello,

Thank you for your response.

I would like to clarify that all requested documents were sent multiple times in PDF format and in good quality. The casino never informed me that there was any issue with the format or readability of the documents.

My account had already been verified in the past, and during this withdrawal process I received multiple emails confirming that my account was successfully verified again.

Yesterday, the casino cancelled my entire withdrawal request which was made via bank transfer. After more than 11 days of waiting, I received an email saying that the withdrawal had failed after approval because the selected payment method was supposedly not supported.

They asked me to submit the withdrawal again using another payment method. Because of this, yesterday I submitted a new withdrawal request using my credit card instead.

However, after doing so, I was once again told to wait another 48 hours.

Today is already the 12th day since this situation started, and I still have not received my winnings or any concrete timeframe for payment.

At this point, I feel exhausted and extremely stressed by the entire process, especially because I keep receiving repeated verification requests, repeated emails, and repeated delays despite fully cooperating with the casino at every step.

😪

Hello, and thank you for your update. The way I see it now, there is actually no problem with accepting the withdrawal but rather with processing the withdrawal. Well, that's on one side perhaps good news, but the matter is whether the casino currently has a working payment option for people in your country. That's certainly something the casino must manage in the first place; it's none of your business as a customer, and I agree that more than 12 days is quite a space for alternatives.

If I understand correctly, you are currently waiting for the card transaction to be processed, is that correct?

That could be the solution. Let's see how it proceeds.

Hello,

Yes, that is correct.

At the moment, I am waiting for the new withdrawal requests to be processed through the verified credit card method after the previous bank transfer withdrawals failed due to a technical issue with the payment provider.

The casino has now verified my card successfully, and support informed me that the withdrawals should be processed within 48 business hours.

I truly hope this will finally resolve the issue because this process has already been ongoing for more than 12 days and has been extremely stressful.

Thank you very much for your help and support during this situation.

Kind regards,

Julia