Vinyl Casino – generel debat (side 4)

I know it might feel that way, but unfortunately we are unable to intervene any earlier. It is the same with every complaint we receive, you know.

Det tror jeg, men det er frustrerende at skulle vente 14 dage på at komme ind, når de kunne have ordnet det.

You're right, it is frustrating. I always try to consider the situation from a different perspective; the casino has a reasonable amount of time to provide services to you as its customer, and if they fail, there should be no further excuses, allowing my colleagues to intervene more directly.

I still understand your point of view, and I hope things will improve rapidly with your withdrawal.

Nå, det er ikke blevet bedre. Jeg venter stadig på, at mine penge dækker mine øjne. De har allerede betalt €500, men nu har jeg ventet på de resterende €500 siden 3. oktober.

Det er frustrerende, at udbetalingen var på 500€ to gange, og de kun har betalt for én udbetaling. Den anden venter jeg på til i dag, og jeg har allerede gjort det på den tredje.

In this case, I hope that our team will be able to contact the casino soon and intervene in your case.

There is no explanation whatsoever about the delay, right?

If at least they sent an email, you know, that would make you feel better for sure. 🤷‍♀️

Intet ville få mig til at føle mig bedre tilpas, fordi de sagde, at det var en tre-dages deadline, og hvor er de tre dage blevet af?

Yeah, what I don't get is why they would delay this one payment if they already paid the first one.

It seems really weird to me, especially if they didn't explain anything to you.

Have you checked your spam folder as well, by the way? 🤔

Because sometimes emails from casinos can end there, you know.

Jeg loggede faktisk ind på casinokontoen, og udbetalingen står stadig "under gennemgang". Jeg er ikke engang blevet behandlet endnu.

That is exactly what I meant. They should inform you about the reason for reviewing it for so long. Like what they do, why don't they ask for any documents and so on?

Or at least, if it is on the game provider site, inform you about that. Because many times also game providers need to check players' gameplay, you know.

Deres undskyldning er, at de har mange udbetalingsanmodninger, hvilket er grunden til, at det tager så lang tid at behandle betalingen, men siden den 3. har det været lang ventetid.

Definitely. Stating the problem to the player is fair, but it should also be about showing care and motivation to resolve the delay as soon as possible. Sadly, that's probably the hardest part and it feels like a never-ending story for most players. I do hope the casino knows what it is doing and wish you a quick ending! A good one!

Du ved, i dag er det den 20., og jeg har ventet siden den 3. oktober, og svaret er altid det samme. At de behandler min sag hurtigt og med den fornødne opmærksomhed. Jeg er træt af undskyldningerne og at skulle vente på, hvad der er mit. Jeg er træt af at blive gjort grin med.

I believe I get that.

The issue is that chat operators will not be present in most casinos to handle financial transactions, which leads to repetitive and unhelpful responses. It is more likely that "we will get to you when we catch up"... 🙁

Well, I know this situation is frustrating. I remember when I had to wait for two months for my bank to confirm one incoming transaction; waiting without any further option really hurts.

However, at least the casino should be aware of your complaint and my colleagues will remind them.