Hej,
Jeg har ikke kunnet bekræfte min konto og foretage en udbetaling siden slutningen af november. Jeg har 1213 EUR på min saldo.
Den 22.12.2025 sendte jeg dem mit ID og selfien med mit ID. Tidligere, i over 3 uger, var det teknisk umuligt at uploade mine dokumenter via min profil, så de tillod mig at sende dem via e-mail.
Jeg har sendt dem snesevis af e-mails siden den 22. december, og jeg modtager hele tiden det samme svar: "Kære spiller! Dine dokumenter er blevet sendt til den relevante afdeling til verifikation. Vi kontakter dig, så snart processen er afsluttet. Supportteam."
Jeg vil skrive en klage nu.
Hi,
I can't verify my account and submit a withdrawal since the end of November. I have 1213 EUR in my balance.
On 22.12.2025 I sent them my ID and the selfie with my ID. Previously, for over 3 weeks it was technically impossible to upload my documents via my profile so they allowed me to send them via e-mail.
I have sent them dozens of emails since December 22nd and all the time I receive the same response "Dear player! Your documents have been sent to the relevant department for verification. We will contact you as soon as the process is completed. Support Team."
I am going to write complaint now.
Automatisk oversættelse: