Jeg begyndte at spille den 16.11.24, indsatte mine egne penge (€169), og vandt hurtigt et betydeligt beløb på €10.000. Desværre mistede jeg det beløb og stod tilbage med €1.400. Senere vandt jeg igen, hvilket bragte min samlede saldo til €3.800, som jeg var fast besluttet på at hæve.
Den 17.11.24 i løbet af natten begyndte jeg straks KYC-processen. Jeg indsendte billeder af mit ID-kort, en selfie med ID-kortet og bevis for adresse. Inden 20.11.24 var mine dokumenter godkendt bortset fra selfien med dokumentet, så jeg sendte et nyt. Så bad du om en selfie med både dokumentet og mit bankkort. Jeg gav det, men var nødt til at lave det om, fordi jeg fotograferede den forkerte side af kortet.
Endelig anmodede du den 21.11.24 om, at jeg uploadede kontoudtog, kort og spillekuponer for at bekræfte kilden til midler/formue
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Jeg sendte dem et kontoudtog, der dækkede perioden fra 07.05.24 til 07.11.24, der kun viste min modtagne løn, som indeholdt mine personlige oplysninger og navnet på min arbejdsgiver. Derudover sendte jeg min seneste lønseddel for en sikkerheds skyld.
Den nye weekend kom, og jeg ventede. Den 26.11.24, omkring middag, bemærkede jeg, at dokumenterne var blevet accepteret. Men senere på aftenen, omkring kl. 18.00, da jeg gik for at tjekke, om jeg skulle oprette en ny udbetalingsanmodning, så jeg, at min konto var blevet blokeret.
Jeg ved, at jeg kan virke utålmodig, men jeg har læst, at support måske ikke altid reagerer hurtigt. Jeg skrev også til dem med det samme, og i dag modtog jeg et automatisk svar, der bekræftede, at min besked var blevet modtaget - jeg håber, de vil svare snart. Alligevel tror jeg stærkt på, at jeg har tabt de penge.
I started playing on 16.11.24, deposited my own money (€169), and quickly won a significant amount of €10,000. Unfortunately, I lost that amount and was left with €1,400. Later, I won again, bringing my total balance to €3,800, which I was determined to withdraw.
On 17.11.24 during the night, I immediately began the KYC process. I submitted pictures of my ID card, a selfie with the ID card, and proof of address. By 20.11.24, my documents were approved except for the selfie with the document, so I submitted a new one. Then, you requested a selfie with both the document and my bank card. I provided that but had to redo it because I photographed the wrong side of the card.
Finally, on 21.11.24, you requested that I upload bank statements, cards, and play slips to confirm the source of funds/weal
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I sent them a bank statement covering the period from 07.05.24 to 07.11.24, showing only my received salary, which included my personal details and the name of my employer. Additionally, I sent my latest payslip as a precaution.
The new weekend arrived, and I waited. On 26.11.24, around midday, I noticed that the documents had been accepted. However, later in the evening, around 18:00, when I went to check if I needed to create a new withdrawal request, I saw that my account had been blocked.
I know I might seem impatient, but I’ve read that support may not always respond promptly. I also wrote to them immediately, and today I received an automated reply confirming that my message had been received—I hope they will respond soon. Still, I strongly believe that I’ve lost that money.
Automatisk oversættelse:
