Winnita Casino – generel debat

Hvis du vil diskutere noget i relation til Winnita Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Godmorgen jeg har et problem med WINNITA! I en uge nu, i stedet for at give mig kredit, har de fortalt mig, at dokumenterne ikke er af god kvalitet! Bortset fra det på deres hjemmeside siger vilkår og betingelser, at de kan bede om dokumenter ved en gevinst på over 1000 euro! De burde give mig 300, men i stedet giver de mig altid det samme svar for dokumenterne, så de giver mig ikke kredit! Alle dokumenter er synlige, og jeg mener, det er en fidus i denne sag! Er det samme sket for nogen der? Og hvad skal jeg gøre i dette tilfælde? At det, der sker, ikke er rigtigt? Tusinde tak

Hey there!

I'm glad you haven't kept this issue private. Let's talk this through to find a way out. 🙂

Sadly, I didn't find a part in their Terms and Conditions that said that only when you win more than a certain amount will the KYC be conducted, so I will put this aside for now.

Casinos usually need to fulfill the KYC (Know your customer - verification process) in order to confirm the player's identity, which results, if passed correctly, in a successful payment. Thus, you need to try cooperating with the support. At this point, I'd like to say that if you keep sending the very same pictures or photos to them, you won't get too far. If I'm not mistaken, the support claims their quality is of a low grade.

Have you tried providing them with a better version of the same documents?

In my opinion, your situation stands like this - the casino won't pay you unless you pass the verification. Because of that, it's crucial to follow the instructions given and provide the documents in a proper way and decent quality. No one can do this on your behalf, so keep sending the very same versions, yet expecting a different outcome does not sound like a solution.

Feel free to share the exact casino response along with a list of documents and formats you have tried so far, please.

I'd say it's concrete and should prove constructive. Do you agree?

Let's try that. 🙏

Tak, men da svarene i deres chat altid var de samme, sidste gang prøvede jeg kun at sende 1 dokument, og kortet er også selfien, og det lykkedes endelig! Jeg vil have taget 70 billeder og 100 selfies for bedre synlighed! Det gik heldigvis godt! Tak igen !

It worked eventually, didn't it?

Oh, that's a relief! 🙌🚀

I had no idea it took you so many attempts, but I'm really glad you finally made it.

Do you perhaps have some tips for players who might go through the same process? I'm just asking out of curiosity. It must been a terrible experience, and I'd love to spread a bit of prevention. 🙂

Who knows, someone might find it handy.

God aften! Jeg nåede platinniveau på winita! Jeg har nu ret til mange ting, herunder 70% på hver indbetaling! Da jeg spurgte, om jeg ville aktivere denne kampagne, svarede de, at kun nogle segmenter er en del af denne kampagne (det er jeg selvfølgelig ikke)! Men hvis der står skrevet, at jeg har denne ret, hvorfor nægter de mig det?

In such cases, players should always discuss this with their support regarding this issue. We cannot be of any help, as it is only up to the casino to determine to whom they give any VIP level.

Have you confronted them yet?

Jeg har selvfølgelig allerede haft 3 lange samtaler, men svaret er altid det samme! At jeg ikke er en del af brugersegmentet! På mit spørgsmål hvorfor ingen gav mig et svar! Hvad skal jeg gøre?

As I already told you, unfortunately, we cannot do anything about it. If the casino doesn't allow you to, I am really sorry. I know that this kind of thing shouldn't happen, especially if you reach VIP status.

You are very welcome to write a review describing the whole situation so other players can be informed about the actions of the casino, and maybe it'll help them better know what to expect. Here's the link to do so, if you wish.

Let us know if anything changes, please.

Tak for svaret! Jeg er dog meget ked af denne situation! Det forekommer mig ikke rigtigt, at nogen bruger penge for at komme op på et vist niveau, og derefter modtager sådan et svar, uden engang en begrundelse for hvorfor! Så åbner linket ikke for at skrive! Tak igen, men jeg tror ikke, jeg får et positivt svar fra dem! Og jeg har forsøgt at bede om en begrundelse i en måned! Og siden jeg nåede platinniveau, har jeg tilfældigvis ikke længere nogen tilgængelige bonusser! Dette er gaven fra lotus til dem, der har nået platinniveauet! Ingen bonusser, ingen kampagner, og selvfølgelig er 70% kampagnen på hver indbetaling, der er skrevet på dette niveau, ikke der for MIG!! Virkelig skuffende!!!

I surely understand your frustration and disappointment, of course. It is not ok at all, in my opinion as well, but sometimes we really do have our hands tied even though we would like to help.

Det gør mig endnu mere vred! Fordi ingen har et svar!

I would be furious too.

Look, I've been thinking. We have a team of dedicated specialists ready to resolve players' disputes. It's completely free of charge, the only thing needed is your cooperation. There is however a catch, specifically in this case. The complaint process determines whether the casino has or has not acted unfairly, our approach is that casinos are free to decide who is eligible for a bonus or special offer, simply because this is something players are given for free. I feel your situation is not that easy. If I'm not mistaken, you've been playing and depositing continuously to reach a certain level because of its advantages, at this point, I'd say, it's quite similar to issues with deposit bonuses for instance.

So, if you want this whole situation to be reviewed by our specialists, feel free to submit the request here 👈

There is a fair chance it won't be accepted for the aforementioned reasons, however, there are no risks or consequences. I can't promise a solution, but I would try that.

If you need to see some examples, browse the complaint site 👈

Any thoughts, perhaps? Just ask.

Tak for beskeden! Jeg kan desværre ikke klage!

Godmorgen, jeg har også problemer med winnita. Jeg vinder, jeg bekræfter kun at have tilbagetrækning. Jeg er super VIP, så jeg har ret til hurtige hævninger. Efter 3 dage består jeg testen. Bekræftelsespasmeddelelsen ankommer. Jeg tænker, hurra hedensk. Men nej, efter 24 timer beder de også om andre dokumenter (nb. De hjælper dig ikke med noget i chatten). Han uploadede andre dokumenter, efter en dag var dokumenterne ikke gode. Så prøver jeg igen, nu SJETTE dag, og venter stadig på bekræftelsen. Kan jeg være sikker på, at de betaler senere? Har du nogle positive erfaringer med dette? Tak for hjælpen

Se, de kørte mig til vanvid i 10 dage! Send dit identitetskort foran og bagpå! Billedet taget på den flade overflade! Så dit kort, som du indlæser indbetalingerne med for og bag! (synlighedens seks cifre skal være de første 4 og de sidste 6, hvis jeg ikke tager fejl! Så et billede eller selfie med disse 2 dokumenter i hånden, der er synlige! Så betaler de dig

Men hvilke andre dokumenter er nødvendige? Så ... ser du, at det er lige meget, om du er VIP eller ej! De anerkender kun rettigheder til visse segmenter af brugere! Så hurtige udbetalinger....glem det, 70% på hver indbetaling.....glem det....! Lad mig dog vide, hvis du har dette lige efter, at de har betalt dig! tak skal du have

No worries at all. We are here if you need us.

Is there any update from the casino by now?

Hello. Have you managed to get the verification done? If you need some help from our complaint team, please let us know, and hopefully we will be able to get it solved.🙏

Ikke noget! Før du nåede dette niveau var der altid kampagner, bonusser! Nu ikke længere! Og mit depositum på 70% er der heller ikke! Vi ser, at de, der når platinniveauet, bliver straffet ikke belønnet! Og det er bedre, at andre også ved det! Så er hjælpen forfærdelig!